Customer reviews of Wear Moi

Very slow shipping

Out of stock, part of my order placed on 23/10 will not be delivered until after December 27. These are the outfits for the students in my dance school, many of whom are new and eagerly awaiting their tunics. I have around twenty items that will be waiting more than 2 months!

The tnt partner gives no information. My parcel was dropped off at a relay without notifying me. It went back to the sender. This is the 2nd time (((

I was very much disappointed by the communication in which Wear Moi cancelled my order, after more than one month! I found it very disrespectful, they could have told me straight away that those items were not available, instead of letting me wait for more than one month, and I could have chosen a different size without any problem. If I knew, I would have cancelled the complete order, it was a present, and I have been waiting for so long! I would not have expected such behavior after so many days, they even sent me emails telling me that the order had been shipped. Why this contradictory communication? I am very sorry for this situation. I placed other orders in the past, but I never had so much delay and similar problems. Rosalba +393284860246

The products appear to be of good quality, but the dance shoes are really too small, I am forced to buy another pair.

The navigation with a mobile phone is a bit difficult, it is not as easy as with a computer.

shipping took too long and missed an important event because of it even though it was ordered on time

I didn’t receive anything. Still
Waiting for it.
I will not recoment this business to anyone.

Very bad, we are extremely disappointed with the service and are still waiting for the arrival of my daughters leotards, despite chasing up many times and ordering these at the beginning of August they have still not arrived. Please advise when this will be, she is the only one in the class having to wear other leotards.
Thank you
Kelly

The return label should be available from the beginning.

The experience of designing my own leotard, and the end result are 5 stars, very good. But the delivery was very messy and slow, not good at all. It seemed TNT was delivering on the expected date, but at the last minute it changed to the criptic "scheduled delivery pending". I was patient for a week, and then tried to contact Wear Moi. No answer, the phone number didn't work. TNT informed me they never received the package in the first place. In the end, I got a message from Wear Moi that they would contact the factory, and would let me know what was wrong. Then, without warning or any updates, the package arrived. So it felt messy, and the communication was very poor. I'm used to emails telling me when my order is delayed.

The Loyalty program was just closed without any notices.

Product arrived too late. I then had to pay postage to return goods.

Delivery too slow even though the product is available and in stock.

I was twice emailed by Wear Moi that I was the lucky recipient of a birthday present on my last two birthdays but received nothing and my enquiries were ignored. If I get the product I need for the ballet school elsewhere, I would

The site is easy to use.

Unfortunately the delivery took 2 weeks instead of 3 days. We were lucky that we got the skirt just one day before leaving for the competition.

The site is a joy, but the delivery service is not satisfactory: delivery times are long and you can't opt for the Point Relay, which is so practical!

This is my first time ordering at Wear Moi. The collections are nice. The website experience is ok, but the shipping time for ready-to-wear items is very long, in my opinion. Calling customer service is good, but the order status on the website should be more up-to-date, so I do not need to contact customer service during office hours to check when the order will be ready or shipped. Thank you!

It is very strange experience. I ordered the same skirt, same size as we had and it was like 2 times smaller than the one we had before.

I couldn’t get my package.

Overall experience with Wear Moi web store is good. However, I don't really like the courier what they are using on Finland. The quality of the courier service is really terrible. It doesn't meet at all consumer needs for today. The delivery service is rude, they don't offer time estimation when the delivery is done and they don't offer pick up places. I wish they would use some different courier.

Ordered on 12/8. Was supposed to ship on 12/29. Did not ship until 1/11. Took another week to receive. Once arrived, the sleeves to the small are extremely tight. My very small daughter could barely move her arms. She is 5’2”. & 110lbs. Small is her normal size. This was a Christmas gift.
These leotards are $100 plus. The sizing should be correct.
My daughter loves the leotard, and we will buy again in medium to see if the sizing quality is better.

your website is very attractive and neat, but the product ordering process is a bit complex, in fact I ordered the product in the wrong color.

Unfortunately, the selection of men's products is very basic and limited, which often leads me to buy abroad.

The only reason I used this company was for a uniform my studio had chosen. I ordered 2 custom pieces and they BOTH arrived with defects. One was missing a button, the other had runs in the mesh. Both unwewrable. I understand a detects happen, but both? Customer Services asked me to pay return shipping on the defective leotards (!!!!) and it was only after several back-and-forth emails they finally agreed to give me a return label. Asking your customers to pay return shipping on defective items was the last straw, will never order again.
Will stick with Yumiko & Eleve in future.

The product was not the right shade as depicted on the website.

Delivery is very slow, shipping is expensive. Sizes are wrong: I measured my kids and it still didn’t fit. return and reimbursement was straightforward but I had to pay for shipping, so in the future I will buy products through a different store.

Since I still haven't received my order and I still haven't heard from my parcel, I can't put a good rating!!!!

Package over 2 months late, would not recommend again.

I need that particular leotard for my daughter in her strict ballet school. She is five. I’ve ordered a 4/6 too tight, so I ordered a 6/8 which still didn’t fit and was not much different from the 4-6. After spending 70 dollar to have these shipped, I read their return policy and you have to send it back in the same plastic bag it came in? Totally ridiculous. I sent the unwashed, unworn, barley touched leotards in a box in hopes of getting my money back since now she is unable to wear the leotard required of her for class. Its not in the same plastic bag, but the box I put it in will probably keep it safer in its travels. If I get my refund, I will update my rating.

1. Delivery is slow. 2. When I paid, all items are available. But I was informed some items not available after one month you intend to deliver my order. I paid big amount delivery fee and waiting a month, just received a few items. Very disappointed.

Confusing website, fit guide not accurate and long shipping times with little visibility into tracking.

Shipping info is usually nonexistent.

It was disappearing at lost so could not receive.

I have not received my order in full

After receiving the SERENADE, I was not 100% happy with the product. Returning the product to France was inconvenient. To help resolve this matter and to help maintain your cliental, I would suggest a new policy allowing Australian clients to return Wear Moi products to an Australian office or dance store stocking Wear Moi. Sincerely.

Logistics too slow, hard to return

I never received the parcel

The delivery time was too long. We needed one of the items for the Nervi festival of the YAGP gala.