Customer reviews of Wear Moi

2 months to receive an order! When I called to find out more, I didn't even get a commercial offer for a next purchase, given the insane delays in receiving my order. I was already dissatisfied with my previous order, because the sizes displayed on the site didn't correspond at all to the product, and I had to return the parcel (at my expense) to receive a larger size, again with high delivery costs. I placed these orders at the request of the Paris Conservatoire, but I might as well tell you that I take it upon myself to inform the teachers of the difficulties in obtaining the requested outfits, hoping therefore not to have to go through Wear Moi again for my daughter's next leotard. I know I'm not the only parent unhappy with their Wear Moi order (deliveries too long and/or leotard size problems).

Orders take far too long to arrive and the timing messaging is unclear, bordering on the dishonest. After recently placing my order (undiscounted) a large discount was offered, too late for me of course. Before, I was offered birthday gifts that were not gifts at all but merely imaginary marketing nonsense. Its a pity as the product itself is good if overpriced.

Very slow shipping

Out of stock, part of my order placed on 23/10 will not be delivered until after December 27. These are the outfits for the students in my dance school, many of whom are new and eagerly awaiting their tunics. I have around twenty items that will be waiting more than 2 months!

The tnt partner gives no information. My parcel was dropped off at a relay without notifying me. It went back to the sender. This is the 2nd time (((

I was very much disappointed by the communication in which Wear Moi cancelled my order, after more than one month! I found it very disrespectful, they could have told me straight away that those items were not available, instead of letting me wait for more than one month, and I could have chosen a different size without any problem. If I knew, I would have cancelled the complete order, it was a present, and I have been waiting for so long! I would not have expected such behavior after so many days, they even sent me emails telling me that the order had been shipped. Why this contradictory communication? I am very sorry for this situation. I placed other orders in the past, but I never had so much delay and similar problems. Rosalba +393284860246

The products appear to be of good quality, but the dance shoes are really too small, I am forced to buy another pair.

shipping took too long and missed an important event because of it even though it was ordered on time

I didn’t receive anything. Still
Waiting for it.
I will not recoment this business to anyone.

Very bad, we are extremely disappointed with the service and are still waiting for the arrival of my daughters leotards, despite chasing up many times and ordering these at the beginning of August they have still not arrived. Please advise when this will be, she is the only one in the class having to wear other leotards.
Thank you
Kelly

Product arrived too late. I then had to pay postage to return goods.

I was twice emailed by Wear Moi that I was the lucky recipient of a birthday present on my last two birthdays but received nothing and my enquiries were ignored. If I get the product I need for the ballet school elsewhere, I would

Unfortunately the delivery took 2 weeks instead of 3 days. We were lucky that we got the skirt just one day before leaving for the competition.

I couldn’t get my package.

Ordered on 12/8. Was supposed to ship on 12/29. Did not ship until 1/11. Took another week to receive. Once arrived, the sleeves to the small are extremely tight. My very small daughter could barely move her arms. She is 5’2”. & 110lbs. Small is her normal size. This was a Christmas gift.
These leotards are $100 plus. The sizing should be correct.
My daughter loves the leotard, and we will buy again in medium to see if the sizing quality is better.

The only reason I used this company was for a uniform my studio had chosen. I ordered 2 custom pieces and they BOTH arrived with defects. One was missing a button, the other had runs in the mesh. Both unwewrable. I understand a detects happen, but both? Customer Services asked me to pay return shipping on the defective leotards (!!!!) and it was only after several back-and-forth emails they finally agreed to give me a return label. Asking your customers to pay return shipping on defective items was the last straw, will never order again.
Will stick with Yumiko & Eleve in future.

Delivery is very slow, shipping is expensive. Sizes are wrong: I measured my kids and it still didn’t fit. return and reimbursement was straightforward but I had to pay for shipping, so in the future I will buy products through a different store.

Since I still haven't received my order and I still haven't heard from my parcel, I can't put a good rating!!!!

I need that particular leotard for my daughter in her strict ballet school. She is five. I’ve ordered a 4/6 too tight, so I ordered a 6/8 which still didn’t fit and was not much different from the 4-6. After spending 70 dollar to have these shipped, I read their return policy and you have to send it back in the same plastic bag it came in? Totally ridiculous. I sent the unwashed, unworn, barley touched leotards in a box in hopes of getting my money back since now she is unable to wear the leotard required of her for class. Its not in the same plastic bag, but the box I put it in will probably keep it safer in its travels. If I get my refund, I will update my rating.

Confusing website, fit guide not accurate and long shipping times with little visibility into tracking.

It was disappearing at lost so could not receive.

Logistics too slow, hard to return

I never received the parcel

The delivery time was too long. We needed one of the items for the Nervi festival of the YAGP gala.

so so

Full order couldn’t be delivered in time, communication was terrible

Top half of the leotard was far larger than advertised - the sleeves hung like a baggy tshirt.

Navigating the site was easy enough, but the turn around time was too long. I did not receive my skirt for 2 weeks and the tracking information was never up to date.

Order came with a big delay.
Also, it’s really expensive to send order back, because that costs 20€ ( order was ~70) so there is no rational reason to do that. Really bad experience this time. Especially delayed delivery…

Sizes not as expected

Delivery took almost 2 months, and for the price we could have expected more respect. One of the worst service

Most of the items could not be delivered.
The adult leotard is very badly cut and the children's leotard is very small. Very disappointed with this order...

Shall I go through the history of this order, which almost never arrived? 1] I wanted to buy the Lavande and Felicity leotards for a workshop in Brussels on December 10 and 11, but Felicity couldn't be shipped for three weeks (dream on - hello impulse buying)... So I only ordered Lavande (and paid the shipping costs)... The training weekend is over... Still no new leotard! I end up calling WearMoi... I learn that my address doesn't exist... No, in fact, it was misspelled by the sender. TNT, the most dishonest of carriers, leaves it in the wild. AND NOBODY CALLS ME!!! What's the point of leaving our phone !!!!! Anyway, the leotard is reshipped and eventually arrives. As for the "commercial gesture" in compensation, it amounts to 10% on a future order. We're dreaming... I'm still waiting for an apology call from WearMoi management, and not just from the young woman on the hotline, who had nothing to do with it. Thanks in advance.

Never received the package.

I’m very disappointed because I ordered a black leotard that was available at the time of order, so paid for it. After a month I was emailed that the item was out of stock and discountinued. So waiting more than a month for delivery is already not a good service and being told that wasn’t available after a month is even worst! I have recently saw online the leotard through a different seller but full price and only few available - they didn’t had it before!!!
Quality of items is really good but very disappointed with service and communication
Thank you
Kind Regards

Delivery times were awful. After waiting for almost two months, I got an email that half of my order was out of stock. Communications were uninterested and unhelpful.

I never got my order

The quality of all the products was very good but the sizing was terribly off. I even emailed to inquire about sizing and checked the sizing charts. There was no indication that the sizing for the dance shoes and leotard fit very small. Prior to my order, there was no indication that the delivery timeline was so extended. When I received the confirmation email it was indicated that it would be 6-8 weeks and it ended up taking 10 weeks for delivery. This information needs to be provided prior to ordering and accurate. The whole thing took so long I don't even feel like retuning the items.

Great products. Slow delivery.

Sizing is so far off. Shameful.