The online store Wear Moi consistently delivers a positive experience for customers, highlighted by the excellent quality of their products. Many shoppers have noted that items such as leotards and men's tights fit perfectly and are made from quality materials, with vibrant colors that are particularly appreciated. The delivery service is generally reliable, with several customers mentioning that their orders arrived quickly and in good condition.
Unfortunately the size was way too small for my 7 year old. The leotard looked like it would fit 4 year olds. Hopefully we will be able to return the product. Also it took so long (around 3-4 weeks) to arrive.
Response from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. Our size chart is accessible on each product page and will help you choose the size that fits you best. We are taking note of your comments regarding the sizing of our CANDIDE. Regarding the time of delivery, we have noted that for this order you have been delivered 2 weeks after having placed your order. Don't hesitate to contact our customer service [email protected] for any further information or question. Please accept our sincere apologies for the inconvenience caused.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 22/09/2022
Terrible. I haven’t reviewed anything! Ordered over a month ago! Two weeks ago I got a notice stating a shipping label had been printed and PART of my order was on its way… never came, when I track that shipping label it is still stating that it was created and hasn’t left facility… don’t think I’ll order from them again. Now I need to track down an actual human to get a refund but I can’t get anyone on the phone!
Response from Wear Moi
Dear Customer,
Thank you to send us your comments. We have responded well to your various feedback. Customer service has already contacted you by email to provide you with solutions to your questions. We are sorry for the inconvenience caused and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 07/09/2022
first of all, I cannot evaluate something that I did not receive, the order was forgotten or lost, the amount paid was not returned, as a result... it cannot be an evaluation on the subject
Response from Wear Moi
Dear Customer,
Thank you for taking the time to write to us about your order. We are sorry that we did not meet your expectations.
Once the parcels have been delivered to our carrier, we are together subject to hazards beyond our control. These are exceptional, please accept our most sincere apologies for the inconvenience caused. We hope to regain your trust in a future order. We will do our best to serve you better.
For the refund, the customer service will contact you by e-mail because it was made the day you requested it.
Sincerely, the Wear Moi team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2022
I haven't received the conrad t-shirt yet.
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Response from Wear Moi
Dear Customer, Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. Your opinion is important to us, our team will use your feedback regarding shipping to improve the quality of our service. Our customer service has informed you that the shipment of your order has been postponed to 28/10. However, your order is currently being prepared. We apologize for this inconvenience. We will do our best to provide you with greater satisfaction in the future. Sincerely, the Wear Moi team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/09/2022
Delivery too late
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Response from Wear Moi
Dear customer, Thank you for taking the time to share your review. We are very sorry to hear that your experience did not live up to your expectations. Regarding our delivery times, a standard delivery is estimated between 3 and 5 weeks. As Wear Moi is constantly striving to improve, we would like to take your feedback on our delivery times into consideration. Once again, please accept our sincerest apologies for any inconvenience caused. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 26/08/2022
It took over two weeks to get my order. When I tried to order something else from the outlet site it did not let me place an order.
Response from Wear Moi
Dear customer, Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. Our standard delivery time is estimated between 3 to 5 weeks. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We are sorry for the inconvenience and we will do our best to serve you better in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 19/08/2022
The sizing is way off. Had to return both leotards.
Response from Wear Moi
Dear customer, Your opinion matters! Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. Our size chart is accessible on each product page and will help you choose the size that fits you best. We are taking note of your comments regarding the sizing of our EMELINE leotard. We apologize once again for the inconvenience and hope to earn your trust again with a future order. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/07/2022
The shipment never arrived
Response from Wear Moi
Dear customer, Your opinion is important to us, thank you for taking the time to share your review. We are sorry your experience was not what you expected. Our transporter informs us that your package has been returned to us. As soon as we receive the package, our customer service will contact you to confirm if you want an exchange or refund. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 07/07/2022
The products weren't shipped on the day I was told they will, and also after I received a message that it was shipped, it took days until it was moving, not to mention delivered to us. When I contacted the support I didn't get straight answers (bad support). I'm very frustrated with this store, and not sure If I'll order again (although we love the products).
Response from Wear Moi
Dear customer, Thank you for taking the time to share your review. We regret that you were not 100% satisfied with your experience. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. Unfortunately there was a problem with our transporter UPS, which explains why your delivery was delayed. We are sorry for the inconvenience that was beyond our control and hope to earn your trust again with a future order. We will do our best to serve you better. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/06/2022
I placed my order of one leotard and one skirt that my daughter needed for summer intensive. When placing my order the ship date was in early June. After placing the order the confirmation date had changed and it had a ship date of July 18, but that wasn't even honored. The items arrived around July 29 (summer intensive was over). I was excited about the promotion with the order of a a free Black Large dance bag (Product DIV95) but instead we only received a tiny cheap swag bag with the wear moi label like you get for free shopping at a dance store.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. We are taking your feedback about shipping in consideration. Please accept our sincere apologies for the inconvenience caused. Our marketing team will contact you shortly about the mistake with the DIV95 bag. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 09/07/2022
Terrible never again. Go absolutely anywhere else. Patronising ignorant support.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. Could you tell us more about your experience? How can we improve to satisfy you better? We would like to have your feedback to improve the quality of our service. In the meantime, please note that we are here to help you in any way possible. Feel free to contact us by e-mail at [email protected] . Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 13/07/2022
My package was mis-delivered, and I was supposed to receive a refund from WearMoi per one of their customer service representatives. I Never received refund.
I re-ordered the items and paid for them, since my daughter needs these items for her ballet classes. They still have not arrived. It has been 17 days since I ordered and paid.
Response from Wear Moi
Dear customer, Your opinion is important to us, thank you for taking the time to share your review. We are sorry your experience was not what you expected. Our customer service will contact you shortly to confirm your refund, and your estimate delivery date. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 23/06/2022
One month on and still hoping to receive my order. Disgusting.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. We are taking your feedback about shipping in consideration. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2022
Very long delivery time.
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Response from Wear Moi
Dear customer, First of all, thank you for taking the time to share your review. We are very sorry to hear that your experience did not live up to your expectations. Regarding our delivery times, a standard delivery is estimated between 3 and 4 weeks. A delivery date is indicated in your order confirmation email. Please be assured that we have taken your feedback into account and apologize for any inconvenience caused. Sincerely, the Wear Moi team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2022
The right size is way too small. My daughter is 13 and I took an xs and the size is way too small. I would have to return at my own expense and get a new size. That's a shame.
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Response from Wear Moi
Dear customer, First of all, we would like to thank you for taking the time to share your experience with us. Your opinion is important to us. We are sincerely sorry to hear that your experience did not live up to your expectations. About our sizes, we recommend that you refer to our sizing guide before ordering, so that you can choose the size that fits you best. Once again, we apologize for any inconvenience this may have caused you, and hope to regain your trust in our products for future orders. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 29/04/2022
Unfortunately the order was incomplete. After a couple of months from the order date I recived only 1 item of the 2 I ordered (the skirt but not the leotard). Now I’m leaving and I hope the customer service will help me sending it to my new address, since I need it in maximum a couple of week. I didn’t expect so many problems.
Response from Wear Moi
Dear customer, Your opinion is important to us, thank you for taking the time to share your review. We are sorry your experience was not what you expected. Our customer service will contact you shortly to confirm your new address, and your estimate delivery date. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 16/05/2022
The leotards are not sized like other brands and I ordered a sweater that was “white” but was clearly ivory when compared to other white items in the order. And I had to pay shipping to return
Response from Wear Moi
Dear customer, We would like to thank you for taking the time to share your feedback, your opinion is important to us. We are sorry your experience was not what you expected. Our size chart is accessible on each product page and will help you choose the size that fits you best. We are taking note of your comments regarding the color of our CARMEN sweater. We apologize once again for the inconvenience and hope to earn your trust again with a future order. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 02/06/2022
Buying experience was great, but the product was not. Material from which the product is made has almost no stretch to it. Could be a great product if made from some form of a stretchable material.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry our products did not meet your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. We are taking your feedback in consideration. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 15/02/2022
I STILL have NOT received this white ballet sweater and am waiting to hear a status update!
Response from Wear Moi
Dear customer, Thank you for taking the time to share your review. We are sorry your experience was not up to your expectations. Our standard delivery time is estimated between 3 and 4 weeks. In addition, your order confirmation email indicates a delivery date. When the package was shipped, you should have received an email (to the address we have on file) with the tracking number. Our customer service will contact you shortly to confirm all of the above. We apologize once again for the inconvenience caused. Sincerely, the Wear Moi team.
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