Customer reviews of Wear Moi

Quality product and well packaged but the delays are long. Shipment 8 days after the order. Then I had to make a return. The package was received by the brand but 20 days later, I am still waiting for the refund. I don't think I will order online again.

Hello, a leotard was defective, with holes, I have made the complaint twice but have not yet received a response

Returns are at the customer's expense while the sizes of the shoes vary greatly from one model to another. Without precise information on the website ...

Very nice leotards, but the size chart isn't right. I ended up with 2 leotards that were slightly too big for me. And extremely long delivery

The article was too small.

Package received promptly. Unfortunately, the fabric had some tears and a stain.

Got soled an item wear moi didn’t have and it took them a month to tell me that I would not be able to get it. The customer service was very nice and friendly and offered a discount. I got my other items which I am very happy about.

Delivery too long

Almost 3 months to receive my order and no commercial gesture at the end. Deplorable!!!

Delivery time almost a month...very long...and my leggings had holes after the 2nd use...disappointed. The other items are of good quality

Shiping to long. 4 weeks is to long… To Lithuania.

2 months to receive an order! When I called to find out more, I didn't even get a commercial offer for a next purchase, given the insane delays in receiving my order. I was already dissatisfied with my previous order, because the sizes displayed on the site didn't correspond at all to the product, and I had to return the parcel (at my expense) to receive a larger size, again with high delivery costs. I placed these orders at the request of the Paris Conservatoire, but I might as well tell you that I take it upon myself to inform the teachers of the difficulties in obtaining the requested outfits, hoping therefore not to have to go through Wear Moi again for my daughter's next leotard. I know I'm not the only parent unhappy with their Wear Moi order (deliveries too long and/or leotard size problems).

Orders take far too long to arrive and the timing messaging is unclear, bordering on the dishonest. After recently placing my order (undiscounted) a large discount was offered, too late for me of course. Before, I was offered birthday gifts that were not gifts at all but merely imaginary marketing nonsense. Its a pity as the product itself is good if overpriced.

I was very much disappointed by the communication in which Wear Moi cancelled my order, after more than one month! I found it very disrespectful, they could have told me straight away that those items were not available, instead of letting me wait for more than one month, and I could have chosen a different size without any problem. If I knew, I would have cancelled the complete order, it was a present, and I have been waiting for so long! I would not have expected such behavior after so many days, they even sent me emails telling me that the order had been shipped. Why this contradictory communication? I am very sorry for this situation. I placed other orders in the past, but I never had so much delay and similar problems. Rosalba +393284860246

The navigation with a mobile phone is a bit difficult, it is not as easy as with a computer.

shipping took too long and missed an important event because of it even though it was ordered on time

I didn’t receive anything. Still
Waiting for it.
I will not recoment this business to anyone.

Very bad, we are extremely disappointed with the service and are still waiting for the arrival of my daughters leotards, despite chasing up many times and ordering these at the beginning of August they have still not arrived. Please advise when this will be, she is the only one in the class having to wear other leotards.
Thank you
Kelly

The return label should be available from the beginning.

The experience of designing my own leotard, and the end result are 5 stars, very good. But the delivery was very messy and slow, not good at all. It seemed TNT was delivering on the expected date, but at the last minute it changed to the criptic "scheduled delivery pending". I was patient for a week, and then tried to contact Wear Moi. No answer, the phone number didn't work. TNT informed me they never received the package in the first place. In the end, I got a message from Wear Moi that they would contact the factory, and would let me know what was wrong. Then, without warning or any updates, the package arrived. So it felt messy, and the communication was very poor. I'm used to emails telling me when my order is delayed.

The Loyalty program was just closed without any notices.

Delivery too slow even though the product is available and in stock.

The site is easy to use.

The site is a joy, but the delivery service is not satisfactory: delivery times are long and you can't opt for the Point Relay, which is so practical!

This is my first time ordering at Wear Moi. The collections are nice. The website experience is ok, but the shipping time for ready-to-wear items is very long, in my opinion. Calling customer service is good, but the order status on the website should be more up-to-date, so I do not need to contact customer service during office hours to check when the order will be ready or shipped. Thank you!

It is very strange experience. I ordered the same skirt, same size as we had and it was like 2 times smaller than the one we had before.

I couldn’t get my package.

Overall experience with Wear Moi web store is good. However, I don't really like the courier what they are using on Finland. The quality of the courier service is really terrible. It doesn't meet at all consumer needs for today. The delivery service is rude, they don't offer time estimation when the delivery is done and they don't offer pick up places. I wish they would use some different courier.

your website is very attractive and neat, but the product ordering process is a bit complex, in fact I ordered the product in the wrong color.

Unfortunately, the selection of men's products is very basic and limited, which often leads me to buy abroad.

The only reason I used this company was for a uniform my studio had chosen. I ordered 2 custom pieces and they BOTH arrived with defects. One was missing a button, the other had runs in the mesh. Both unwewrable. I understand a detects happen, but both? Customer Services asked me to pay return shipping on the defective leotards (!!!!) and it was only after several back-and-forth emails they finally agreed to give me a return label. Asking your customers to pay return shipping on defective items was the last straw, will never order again.
Will stick with Yumiko & Eleve in future.

The product was not the right shade as depicted on the website.

Since I still haven't received my order and I still haven't heard from my parcel, I can't put a good rating!!!!

Package over 2 months late, would not recommend again.

I need that particular leotard for my daughter in her strict ballet school. She is five. I’ve ordered a 4/6 too tight, so I ordered a 6/8 which still didn’t fit and was not much different from the 4-6. After spending 70 dollar to have these shipped, I read their return policy and you have to send it back in the same plastic bag it came in? Totally ridiculous. I sent the unwashed, unworn, barley touched leotards in a box in hopes of getting my money back since now she is unable to wear the leotard required of her for class. Its not in the same plastic bag, but the box I put it in will probably keep it safer in its travels. If I get my refund, I will update my rating.

1. Delivery is slow. 2. When I paid, all items are available. But I was informed some items not available after one month you intend to deliver my order. I paid big amount delivery fee and waiting a month, just received a few items. Very disappointed.

Shipping info is usually nonexistent.

It was disappearing at lost so could not receive.

I have not received my order in full

After receiving the SERENADE, I was not 100% happy with the product. Returning the product to France was inconvenient. To help resolve this matter and to help maintain your cliental, I would suggest a new policy allowing Australian clients to return Wear Moi products to an Australian office or dance store stocking Wear Moi. Sincerely.