The online store Wear Moi consistently delivers a positive experience for customers, highlighted by the excellent quality of their products. Many shoppers have noted that items such as leotards and men's tights fit perfectly and are made from quality materials, with vibrant colors that are particularly appreciated. The delivery service is generally reliable, with several customers mentioning that their orders arrived quickly and in good condition.
Dear Customer, Thank you for taking the time to write to us about your order. Your parcel was dispatched by TNT in mid-June. TNT returned your parcel to us yesterday, and customer service has been in contact with you. Following your request, we proceeded with the refund today. We regret that you were not 100% satisfied with your experience. We apologize for this inconvenience. We will do our best to improve your experience in the future.
Sincerely, the Wear Moi team.
B
Belen A.
Rating: 1 out of 5
following a purchase from 19/06/2023
The delivery time was too long. We needed one of the items for the Nervi festival of the YAGP gala.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 02/03/2023
Everything is ok,just need to work with delivery
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 08/02/2023
This site is easy to use and has all necessary info about each item and stock available. I have had odd emails saying my cart is full after I know I have just finished my purchase. On one occasion, I went back to my cart and saw items in it and thought perhaps I didn't confirm purchase and I ended up buying items that I deleted from my cart because they were the wrong size. I had to pay shipping to return! i hope this is a glitch at the site that will be corrected and not an intentional lure to get me back to the site. Some sites have a weird email lure that is confusing and makes me not want to shop again. I am a loyal Wear Moi customer and don't need to be upsold or emailed, it is annoying. I also prefer sites to use PayPal. Hopefully this will be available soon on your site. For the most part, I have had a satisfactory experience shopping on Wear Moi. Thank you.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2023
That's exactly it, good quality products but a very long delivery time.
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 15/11/2022
The products have been fantastic, but shipping and processing times have been fairly slow.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2022
Delivery took almost 2 months, and for the price we could have expected more respect. One of the worst service
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Response from Wear Moi
Dear Customer, Thank you for taking the time to share your review. As indicated on your order confirmation, the items should have been shipped on December 16. The two items ordered were shipped separately: the first on December 23 and the second on December 27. Please accept our sincere apologies for any inconvenience caused. We hope to earn your trust again for a future order, and will do our best to satisfy you even more. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 03/11/2022
the product is beautiful… that’s why i still purchase it… but, it takes a long time for it to arrive. i ordered in early november f and my order arrived almost 6 weeks later…
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2022
Shall I go through the history of this order, which almost never arrived? 1] I wanted to buy the Lavande and Felicity leotards for a workshop in Brussels on December 10 and 11, but Felicity couldn't be shipped for three weeks (dream on - hello impulse buying)... So I only ordered Lavande (and paid the shipping costs)... The training weekend is over... Still no new leotard! I end up calling WearMoi... I learn that my address doesn't exist... No, in fact, it was misspelled by the sender. TNT, the most dishonest of carriers, leaves it in the wild. AND NOBODY CALLS ME!!! What's the point of leaving our phone !!!!! Anyway, the leotard is reshipped and eventually arrives. As for the "commercial gesture" in compensation, it amounts to 10% on a future order. We're dreaming... I'm still waiting for an apology call from WearMoi management, and not just from the young woman on the hotline, who had nothing to do with it. Thanks in advance.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2022
The customer experience is correct. The only point for improvement is that the shipping date I was given was not respected. My order was shipped several days later.
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 24/11/2022
Never received the package.
Response from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. The customer service will contact you. We are sorry for the inconvenience. We will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 13/10/2022
I’m very disappointed because I ordered a black leotard that was available at the time of order, so paid for it. After a month I was emailed that the item was out of stock and discountinued. So waiting more than a month for delivery is already not a good service and being told that wasn’t available after a month is even worst! I have recently saw online the leotard through a different seller but full price and only few available - they didn’t had it before!!!
Quality of items is really good but very disappointed with service and communication
Thank you
Kind Regards
Response from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. The orders are prepared and shipped at the latest availability date indicated on your order confirmation. When an outlet item is out of stock, we inform you when preparing the parcel. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 02/10/2022
The shipping took soo long!
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 30/10/2022
Nice website, high postal and returning costs
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 18/09/2022
They changed their sizing chart so it was too big for me.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 16/08/2022
I never got my order
Response from Wear Moi
Dear customer,
Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. The customer service confirms that they are already in contact with you and that a claim has been done to Colissimo to locate your package. The customer service will inform you of the results and the possible options. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We are sorry for the inconvenience and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 29/07/2022
I think the Wear Moi products are exceptionally good! Great style, amazing quality. My problem is with the shipping and delivery of our orders. The order ship dates get pushed back on a regular basis, and it is months sometimes before we receive our order.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
I find the delivery times far too long,
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 21/10/2022
We live US military base oversesas but WearMoi does not ship to APO address via USPS. We have to use forwarder which costs us extra money.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 04/09/2022
The shipping time took almost two months to arrive.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 07/09/2022
The first order arived within 2 weeks, but we needed a larger size. We had to wait another 6 weeks (!!) before that finally arrived. Returning is not for free. (€15 if you want to send it back).
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 14/09/2022
Leotards are good, but shipment has been done very late.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/09/2022
Sizing is so far off. Shameful.
Response from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. Our size chart is accessible on each product page and will help you choose the size that fits you best. We are taking note of your comments regarding the sizing of our ELINE. Please accept our sincere apologies for the inconvenience caused.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/08/2022
The order took over two months to receive. The quality of the material is great, but it runs extremely small and I had to size up significantly. Also, the leotard goes really high on the hips.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 22/09/2022
Terrible. I haven’t reviewed anything! Ordered over a month ago! Two weeks ago I got a notice stating a shipping label had been printed and PART of my order was on its way… never came, when I track that shipping label it is still stating that it was created and hasn’t left facility… don’t think I’ll order from them again. Now I need to track down an actual human to get a refund but I can’t get anyone on the phone!
Response from Wear Moi
Dear Customer,
Thank you to send us your comments. We have responded well to your various feedback. Customer service has already contacted you by email to provide you with solutions to your questions. We are sorry for the inconvenience caused and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/09/2022
I wasn't quite pleased with Wearmo's delays in shipment dates for my previous orders.
Response from Wear Moi
Dear customer,
Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. The time of shipment from the factory to the facilities in IL, USA is often extended. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We are sorry for the inconvenience and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 17/09/2022
Delivery was substantially delayed once again (on top of a initial delivery date that was already well after purchase). This makes buying at Wear Moi very unreliable.
Response from Wear Moi
Dear customer,
Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. In this case, your order have shipped from the factory 3 days after the order has been placed as the items were in stock. During the shipment to our facilities in France, the parcels have been hold 4 open days more than the usual time before they get released. These kind of situation are really very exceptionnal. We work close with our carrier to avoid these delay. Please accept our sincere apologies for the inconvenience caused. We hope to earn your trust again with a future order. We will do our best to serve you better.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 07/09/2022
first of all, I cannot evaluate something that I did not receive, the order was forgotten or lost, the amount paid was not returned, as a result... it cannot be an evaluation on the subject
Response from Wear Moi
Dear Customer,
Thank you for taking the time to write to us about your order. We are sorry that we did not meet your expectations.
Once the parcels have been delivered to our carrier, we are together subject to hazards beyond our control. These are exceptional, please accept our most sincere apologies for the inconvenience caused. We hope to regain your trust in a future order. We will do our best to serve you better.
For the refund, the customer service will contact you by e-mail because it was made the day you requested it.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 20/09/2022
Good so far but i cant return on of the purchase i did.
Response from Wear Moi
Dear customer,
Your opinion is important to us, thank you for taking the time to share your review.
As indicated on our sales terms, we take great care in the design and manufacture of our products, and processing of customer orders. However, shall you be unsatisfied, all returns must be return within 30 days of receipt. Returns are authorized only if the items are unworn, in the original packaging, and have not been washed.
If the conditions are met, we invite you to complete and fill the return procedure at the end of the invoice,
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/09/2022
The parcel arrived one month after the purchase. Several emails trying to find where the parcel was.
Response from Wear Moi
Dear customer,
Your opinion is important to us, thank you for taking the time to share your review. We regret that you were not 100% satisfied with your experience.
Your parcel was ready to leave the factory 2 days after you have placed your order, as the items was in stock.
Unfortunately, the delivery address you had enter at the moment of the order was not correct.
It has created confusion, and the parcel have been hold at the factory.
We thank you to make sure that the addresses entered are correct to avoid any shipment issues.
Sincerely, the Wear Moi team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2022
I haven't received the conrad t-shirt yet.
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Response from Wear Moi
Dear Customer, Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. Your opinion is important to us, our team will use your feedback regarding shipping to improve the quality of our service. Our customer service has informed you that the shipment of your order has been postponed to 28/10. However, your order is currently being prepared. We apologize for this inconvenience. We will do our best to provide you with greater satisfaction in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/09/2022
Customer service was exceptional however the leotards are oddly sized.
Response from Wear Moi
Dear customer, Your opinion matters! Thank you for sharing your review. We appreciate your compliments about our customer service. Our team will use your feedback about sizing to improve the quality of our service. We are sorry for the inconvenience. We will do our best to serve you better in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 29/08/2022
The styles of leotards are beautiful but some models completely run small for the average girls with average weight and height for their ages.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 21/08/2022
I recently bought a black leotard (Calla) that won't stop bleeding ink and staining my tights. I bought an adult large pullover sweater that fits a 12-year-old. The pants were okay, but I know I won't wear them. Thank you for caring!
Response from Wear Moi
Dear customer, Thank you for taking the time to share your review. We regret that you were not 100% satisfied with your experience. Your opinion is important to us, our team will use your feedback to improve the quality of our service. We are sorry for the inconvenience. We will do our best to serve you better in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 19/08/2022
Strange fit for one od the leotards - way too big
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. Your opinion is important to us, our team will use your feedback about sizing to improve the quality of our service. We are sorry for the inconvenience. We will do our best to serve you better in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 11/08/2022
the website was okay. I ordered new tights, because I had the Alban tights before and I really like those. Not really satisfied with the profucts, because the sizes really didn’t match with my Alban tights and therefore I can’t use the Malcom tights.
The package arrived quickly.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry our products did not meet your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. Our team will use your feedback about sizing to improve the quality of our service. We are sorry for the inconvenience. We will do our best to serve you better in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/07/2022
The shipment never arrived
Response from Wear Moi
Dear customer, Your opinion is important to us, thank you for taking the time to share your review. We are sorry your experience was not what you expected. Our transporter informs us that your package has been returned to us. As soon as we receive the package, our customer service will contact you to confirm if you want an exchange or refund. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/07/2022
Ordering straight from Wear Moi can be frustrating for how long shipping takes, and the information given for shipping is very rarely clear. They eventually come through, but it's not customer friendly.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We are sorry for the inconvenience. We will do our best to serve you better in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/06/2022
I placed my order of one leotard and one skirt that my daughter needed for summer intensive. When placing my order the ship date was in early June. After placing the order the confirmation date had changed and it had a ship date of July 18, but that wasn't even honored. The items arrived around July 29 (summer intensive was over). I was excited about the promotion with the order of a a free Black Large dance bag (Product DIV95) but instead we only received a tiny cheap swag bag with the wear moi label like you get for free shopping at a dance store.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. We are taking your feedback about shipping in consideration. Please accept our sincere apologies for the inconvenience caused. Our marketing team will contact you shortly about the mistake with the DIV95 bag. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 30/05/2022
The leotards are beautiful; the communication was horrid. Shipping was over two months with no explanation even when I inquired with customer service.
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