Customer reviews of Wear Moi

Trust Attestation
4,4 /5
Overall rating: 4,4 out of 5
Based on 1 128 published reviews

Summary of reviews

Wear Moi consistently delivers reliable service with fast, well-packaged orders and a dependable size guide that helps customers achieve a good fit. Customers highlight strong product quality across a range of items, including leotards, tights, slippers, and dance shoes, noting durable materials, comfort, and vibrant designs. The delivery experience is generally praised for accuracy and timely arrival, with many mentioning easy communication from the Wear Moi team and successful, smooth fulfillment. The store’s customer service and product variety, including dedicated options for men and custom pieces, are frequently admired for supporting dancers’ needs and preferences.

Reviews 1 and 4 stars

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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/11/2022
Good quality leotards but shipping is slow because products have to be shipped from another country (Tunisia I believe). Good customer service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/11/2022
It came a little late but no worries. It was well packed and everything
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Very long delivery time but it was worth the wait!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2022
Very good, but it's not always easy to return to the previous page.
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/11/2022
I love this brand and this leotard, the only problem I found is that I always get Size small and always fit me perfectly but for this leotard I found the shoulders a little big for me.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2022
Shall I go through the history of this order, which almost never arrived? 1] I wanted to buy the Lavande and Felicity leotards for a workshop in Brussels on December 10 and 11, but Felicity couldn't be shipped for three weeks (dream on - hello impulse buying)... So I only ordered Lavande (and paid the shipping costs)... The training weekend is over... Still no new leotard! I end up calling WearMoi... I learn that my address doesn't exist... No, in fact, it was misspelled by the sender. TNT, the most dishonest of carriers, leaves it in the wild. AND NOBODY CALLS ME!!! What's the point of leaving our phone !!!!! Anyway, the leotard is reshipped and eventually arrives. As for the "commercial gesture" in compensation, it amounts to 10% on a future order. We're dreaming... I'm still waiting for an apology call from WearMoi management, and not just from the young woman on the hotline, who had nothing to do with it. Thanks in advance.
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 24/11/2022
Never received the package.
Response from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. The customer service will contact you. We are sorry for the inconvenience. We will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 24/11/2022
Would have liked to have more specific updates about progress and delivery of our purchase.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 03/11/2022
The product is great but the delivery took long time.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/10/2022
I would say "excellent" if the time of the order shiuld be more quick
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 13/10/2022
I’m very disappointed because I ordered a black leotard that was available at the time of order, so paid for it. After a month I was emailed that the item was out of stock and discountinued. So waiting more than a month for delivery is already not a good service and being told that wasn’t available after a month is even worst! I have recently saw online the leotard through a different seller but full price and only few available - they didn’t had it before!!!
Quality of items is really good but very disappointed with service and communication
Thank you
Kind Regards
Response from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. The orders are prepared and shipped at the latest availability date indicated on your order confirmation. When an outlet item is out of stock, we inform you when preparing the parcel. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 02/11/2022
Navigation was not to hard, even for a dyslexic such as me. Delivery with tracking # could be more improved, and customer service is good.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 05/10/2022
Price is good but shipping time is long
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 28/09/2022
I love their dance wear. I wish there were more larger sizes and sometimes things fray at the seams. That's the reason I didn't give 5 stars.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 25/10/2022
Takes a long time for shipping.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 16/08/2022
I never got my order
Response from Wear Moi
Dear customer,
Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. The customer service confirms that they are already in contact with you and that a claim has been done to Colissimo to locate your package. The customer service will inform you of the results and the possible options. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We are sorry for the inconvenience and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/09/2022
Product was on backorder by several months, but service was fine otherwise.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2022
Very good site but order really very long to arrive (more than a month and a half)
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/10/2022
Shipment tracking page is a bit confusing, but otherwise everything was fine.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/08/2022
Everything is fine unless size. All my friends thought I had to wear XS but It is too small to me actually. I felt so bad.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/09/2022
Sizing is so far off. Shameful.
Response from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. Our size chart is accessible on each product page and will help you choose the size that fits you best. We are taking note of your comments regarding the sizing of our ELINE. Please accept our sincere apologies for the inconvenience caused.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 22/09/2022
Terrible. I haven’t reviewed anything! Ordered over a month ago! Two weeks ago I got a notice stating a shipping label had been printed and PART of my order was on its way… never came, when I track that shipping label it is still stating that it was created and hasn’t left facility… don’t think I’ll order from them again. Now I need to track down an actual human to get a refund but I can’t get anyone on the phone!
Response from Wear Moi
Dear Customer,
Thank you to send us your comments. We have responded well to your various feedback. Customer service has already contacted you by email to provide you with solutions to your questions. We are sorry for the inconvenience caused and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/09/2022
gorgeous products, sometimes shipping takes longer than I wished
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/08/2022
Easy to order, and accuracy of the fitting chart but rather slow (6 weeks) to receive order. Excellent quality of the product.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2022
perfect and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2022
Product search could be improved. By adding more criteria to refine the search.
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 07/09/2022
first of all, I cannot evaluate something that I did not receive, the order was forgotten or lost, the amount paid was not returned, as a result... it cannot be an evaluation on the subject
Response from Wear Moi
Dear Customer,
Thank you for taking the time to write to us about your order. We are sorry that we did not meet your expectations.
Once the parcels have been delivered to our carrier, we are together subject to hazards beyond our control. These are exceptional, please accept our most sincere apologies for the inconvenience caused. We hope to regain your trust in a future order. We will do our best to serve you better.
For the refund, the customer service will contact you by e-mail because it was made the day you requested it.
Sincerely, the Wear Moi team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2022
I haven't received the conrad t-shirt yet.
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Response from Wear Moi
Dear Customer, Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. Your opinion is important to us, our team will use your feedback regarding shipping to improve the quality of our service. Our customer service has informed you that the shipment of your order has been postponed to 28/10. However, your order is currently being prepared. We apologize for this inconvenience. We will do our best to provide you with greater satisfaction in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/09/2022
Good costumer service and efficiency.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 17/07/2022
Items were out of stock, the estimated shipping date was accurate and was advised of later shipping for one item. Once items were available shipping was very fast.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/09/2022
Wear moi makes absolutely beautiful products but their order fulfillment process is rather slow. They give you an estimated ship date when you place your order, but this latest order took about a week pst that date to actually ship. I wish it was a little faster getting items to you. Generally I am pleased once the items do arrive, I just wish it were a faster process.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/08/2022
Functional & beautiful design. The dance wear is professional & high quality. I had to email inquiring about tracking but they wrote back promptly and were very helpful.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/06/2022
I love their products. Everything I've order from them has been great. The only thing that I wish was better is shipping time. One of my orders didn't get shipped for about 6 weeks, which can make it hard if you need a product fast.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 05/08/2022
Shipping is slow, but the quality of products is great
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/07/2022
The shipment never arrived
Response from Wear Moi
Dear customer, Your opinion is important to us, thank you for taking the time to share your review. We are sorry your experience was not what you expected. Our transporter informs us that your package has been returned to us. As soon as we receive the package, our customer service will contact you to confirm if you want an exchange or refund. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2022
Delivery in time with the scheduled dates. Very nice and good quality items.
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/06/2022
I placed my order of one leotard and one skirt that my daughter needed for summer intensive. When placing my order the ship date was in early June. After placing the order the confirmation date had changed and it had a ship date of July 18, but that wasn't even honored. The items arrived around July 29 (summer intensive was over). I was excited about the promotion with the order of a a free Black Large dance bag (Product DIV95) but instead we only received a tiny cheap swag bag with the wear moi label like you get for free shopping at a dance store.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. We are taking your feedback about shipping in consideration. Please accept our sincere apologies for the inconvenience caused. Our marketing team will contact you shortly about the mistake with the DIV95 bag. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 09/07/2022
Terrible never again. Go absolutely anywhere else. Patronising ignorant support.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. Could you tell us more about your experience? How can we improve to satisfy you better? We would like to have your feedback to improve the quality of our service. In the meantime, please note that we are here to help you in any way possible. Feel free to contact us by e-mail at [email protected] . Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 23/06/2022
One month on and still hoping to receive my order. Disgusting.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. We are taking your feedback about shipping in consideration. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/06/2022
I’d love to see some more Leotards under wich one can wear a bra! Just a litte less deep cut in the back would be nice or just some additional cover over the back line.