Wear Moi consistently delivers reliable service with fast, well-packaged orders and a dependable size guide that helps customers achieve a good fit. Customers highlight strong product quality across a range of items, including leotards, tights, slippers, and dance shoes, noting durable materials, comfort, and vibrant designs. The delivery experience is generally praised for accuracy and timely arrival, with many mentioning easy communication from the Wear Moi team and successful, smooth fulfillment. The store’s customer service and product variety, including dedicated options for men and custom pieces, are frequently admired for supporting dancers’ needs and preferences.
Delivery took almost 2 months, and for the price we could have expected more respect. One of the worst service
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Response from Wear Moi
Dear Customer, Thank you for taking the time to share your review. As indicated on your order confirmation, the items should have been shipped on December 16. The two items ordered were shipped separately: the first on December 23 and the second on December 27. Please accept our sincere apologies for any inconvenience caused. We hope to earn your trust again for a future order, and will do our best to satisfy you even more. Sincerely, the Wear Moi team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2022
Shall I go through the history of this order, which almost never arrived? 1] I wanted to buy the Lavande and Felicity leotards for a workshop in Brussels on December 10 and 11, but Felicity couldn't be shipped for three weeks (dream on - hello impulse buying)... So I only ordered Lavande (and paid the shipping costs)... The training weekend is over... Still no new leotard! I end up calling WearMoi... I learn that my address doesn't exist... No, in fact, it was misspelled by the sender. TNT, the most dishonest of carriers, leaves it in the wild. AND NOBODY CALLS ME!!! What's the point of leaving our phone !!!!! Anyway, the leotard is reshipped and eventually arrives. As for the "commercial gesture" in compensation, it amounts to 10% on a future order. We're dreaming... I'm still waiting for an apology call from WearMoi management, and not just from the young woman on the hotline, who had nothing to do with it. Thanks in advance.
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 24/11/2022
Never received the package.
Response from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. The customer service will contact you. We are sorry for the inconvenience. We will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 13/10/2022
I’m very disappointed because I ordered a black leotard that was available at the time of order, so paid for it. After a month I was emailed that the item was out of stock and discountinued. So waiting more than a month for delivery is already not a good service and being told that wasn’t available after a month is even worst! I have recently saw online the leotard through a different seller but full price and only few available - they didn’t had it before!!!
Quality of items is really good but very disappointed with service and communication
Thank you
Kind Regards
Response from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. The orders are prepared and shipped at the latest availability date indicated on your order confirmation. When an outlet item is out of stock, we inform you when preparing the parcel. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 16/08/2022
I never got my order
Response from Wear Moi
Dear customer,
Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. The customer service confirms that they are already in contact with you and that a claim has been done to Colissimo to locate your package. The customer service will inform you of the results and the possible options. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We are sorry for the inconvenience and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/09/2022
Sizing is so far off. Shameful.
Response from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. Our size chart is accessible on each product page and will help you choose the size that fits you best. We are taking note of your comments regarding the sizing of our ELINE. Please accept our sincere apologies for the inconvenience caused.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 22/09/2022
Terrible. I haven’t reviewed anything! Ordered over a month ago! Two weeks ago I got a notice stating a shipping label had been printed and PART of my order was on its way… never came, when I track that shipping label it is still stating that it was created and hasn’t left facility… don’t think I’ll order from them again. Now I need to track down an actual human to get a refund but I can’t get anyone on the phone!
Response from Wear Moi
Dear Customer,
Thank you to send us your comments. We have responded well to your various feedback. Customer service has already contacted you by email to provide you with solutions to your questions. We are sorry for the inconvenience caused and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 07/09/2022
first of all, I cannot evaluate something that I did not receive, the order was forgotten or lost, the amount paid was not returned, as a result... it cannot be an evaluation on the subject
Response from Wear Moi
Dear Customer,
Thank you for taking the time to write to us about your order. We are sorry that we did not meet your expectations.
Once the parcels have been delivered to our carrier, we are together subject to hazards beyond our control. These are exceptional, please accept our most sincere apologies for the inconvenience caused. We hope to regain your trust in a future order. We will do our best to serve you better.
For the refund, the customer service will contact you by e-mail because it was made the day you requested it.
Sincerely, the Wear Moi team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2022
I haven't received the conrad t-shirt yet.
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Response from Wear Moi
Dear Customer, Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. Your opinion is important to us, our team will use your feedback regarding shipping to improve the quality of our service. Our customer service has informed you that the shipment of your order has been postponed to 28/10. However, your order is currently being prepared. We apologize for this inconvenience. We will do our best to provide you with greater satisfaction in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/07/2022
The shipment never arrived
Response from Wear Moi
Dear customer, Your opinion is important to us, thank you for taking the time to share your review. We are sorry your experience was not what you expected. Our transporter informs us that your package has been returned to us. As soon as we receive the package, our customer service will contact you to confirm if you want an exchange or refund. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/06/2022
I placed my order of one leotard and one skirt that my daughter needed for summer intensive. When placing my order the ship date was in early June. After placing the order the confirmation date had changed and it had a ship date of July 18, but that wasn't even honored. The items arrived around July 29 (summer intensive was over). I was excited about the promotion with the order of a a free Black Large dance bag (Product DIV95) but instead we only received a tiny cheap swag bag with the wear moi label like you get for free shopping at a dance store.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. We are taking your feedback about shipping in consideration. Please accept our sincere apologies for the inconvenience caused. Our marketing team will contact you shortly about the mistake with the DIV95 bag. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 09/07/2022
Terrible never again. Go absolutely anywhere else. Patronising ignorant support.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. Could you tell us more about your experience? How can we improve to satisfy you better? We would like to have your feedback to improve the quality of our service. In the meantime, please note that we are here to help you in any way possible. Feel free to contact us by e-mail at [email protected] . Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 23/06/2022
One month on and still hoping to receive my order. Disgusting.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. We are taking your feedback about shipping in consideration. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 29/04/2022
Unfortunately the order was incomplete. After a couple of months from the order date I recived only 1 item of the 2 I ordered (the skirt but not the leotard). Now I’m leaving and I hope the customer service will help me sending it to my new address, since I need it in maximum a couple of week. I didn’t expect so many problems.
Response from Wear Moi
Dear customer, Your opinion is important to us, thank you for taking the time to share your review. We are sorry your experience was not what you expected. Our customer service will contact you shortly to confirm your new address, and your estimate delivery date. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 15/02/2022
I STILL have NOT received this white ballet sweater and am waiting to hear a status update!
Response from Wear Moi
Dear customer, Thank you for taking the time to share your review. We are sorry your experience was not up to your expectations. Our standard delivery time is estimated between 3 and 4 weeks. In addition, your order confirmation email indicates a delivery date. When the package was shipped, you should have received an email (to the address we have on file) with the tracking number. Our customer service will contact you shortly to confirm all of the above. We apologize once again for the inconvenience caused. Sincerely, the Wear Moi team.
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