Customer reviews of Wear Moi

Trust Attestation
4,4 /5
Overall rating: 4,4 out of 5
Based on 1 128 published reviews

Summary of reviews

Wear Moi consistently delivers reliable service with fast, well-packaged orders and a dependable size guide that helps customers achieve a good fit. Customers highlight strong product quality across a range of items, including leotards, tights, slippers, and dance shoes, noting durable materials, comfort, and vibrant designs. The delivery experience is generally praised for accuracy and timely arrival, with many mentioning easy communication from the Wear Moi team and successful, smooth fulfillment. The store’s customer service and product variety, including dedicated options for men and custom pieces, are frequently admired for supporting dancers’ needs and preferences.

3 star reviews

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E
Eglė R.
Rating: 3 out of 5
following a purchase from 14/02/2024
It is very strange experience. I ordered the same skirt, same size as we had and it was like 2 times smaller than the one we had before.
J
Jussi-Pekka T.
Rating: 3 out of 5
following a purchase from 01/08/2023
Overall experience with Wear Moi web store is good. However, I don't really like the courier what they are using on Finland. The quality of the courier service is really terrible. It doesn't meet at all consumer needs for today. The delivery service is rude, they don't offer time estimation when the delivery is done and they don't offer pick up places. I wish they would use some different courier.
G
Grazia M.
Rating: 3 out of 5
following a purchase from 26/11/2023
your website is very attractive and neat, but the product ordering process is a bit complex, in fact I ordered the product in the wrong color.
P
Philippe F.
Rating: 3 out of 5
following a purchase from 26/11/2023
Unfortunately, the selection of men's products is very basic and limited, which often leads me to buy abroad.
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Kentaro S.
Rating: 3 out of 5
following a purchase from 24/10/2023
The product was not the right shade as depicted on the website.
N
Nadia C.
Rating: 3 out of 5
following a purchase from 18/09/2023
Package over 2 months late, would not recommend again.
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Vivian C.
Rating: 3 out of 5
following a purchase from 06/08/2023
1. Delivery is slow. 2. When I paid, all items are available. But I was informed some items not available after one month you intend to deliver my order. I paid big amount delivery fee and waiting a month, just received a few items. Very disappointed.
T
Tiffanie H.
Rating: 3 out of 5
following a purchase from 18/08/2023
Shipping info is usually nonexistent.
K
Karine J.
Rating: 3 out of 5
following a purchase from 15/07/2023
I have not received my order in full
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Jacinta W.
Rating: 3 out of 5
following a purchase from 14/07/2023
After receiving the SERENADE, I was not 100% happy with the product. Returning the product to France was inconvenient. To help resolve this matter and to help maintain your cliental, I would suggest a new policy allowing Australian clients to return Wear Moi products to an Australian office or dance store stocking Wear Moi. Sincerely.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 02/03/2023
Everything is ok,just need to work with delivery
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 08/02/2023
This site is easy to use and has all necessary info about each item and stock available. I have had odd emails saying my cart is full after I know I have just finished my purchase. On one occasion, I went back to my cart and saw items in it and thought perhaps I didn't confirm purchase and I ended up buying items that I deleted from my cart because they were the wrong size. I had to pay shipping to return! i hope this is a glitch at the site that will be corrected and not an intentional lure to get me back to the site. Some sites have a weird email lure that is confusing and makes me not want to shop again. I am a loyal Wear Moi customer and don't need to be upsold or emailed, it is annoying. I also prefer sites to use PayPal. Hopefully this will be available soon on your site. For the most part, I have had a satisfactory experience shopping on Wear Moi. Thank you.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2023
That's exactly it, good quality products but a very long delivery time.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 15/11/2022
The products have been fantastic, but shipping and processing times have been fairly slow.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 03/11/2022
the product is beautiful… that’s why i still purchase it… but, it takes a long time for it to arrive. i ordered in early november f and my order arrived almost 6 weeks later…
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2022
The customer experience is correct. The only point for improvement is that the shipping date I was given was not respected. My order was shipped several days later.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 02/10/2022
The shipping took soo long!
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 30/10/2022
Nice website, high postal and returning costs
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 18/09/2022
They changed their sizing chart so it was too big for me.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 29/07/2022
I think the Wear Moi products are exceptionally good! Great style, amazing quality. My problem is with the shipping and delivery of our orders. The order ship dates get pushed back on a regular basis, and it is months sometimes before we receive our order.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
I find the delivery times far too long,
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 21/10/2022
We live US military base oversesas but WearMoi does not ship to APO address via USPS. We have to use forwarder which costs us extra money.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 04/09/2022
The shipping time took almost two months to arrive.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 07/09/2022
The first order arived within 2 weeks, but we needed a larger size. We had to wait another 6 weeks (!!) before that finally arrived. Returning is not for free. (€15 if you want to send it back).
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 14/09/2022
Leotards are good, but shipment has been done very late.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/08/2022
The order took over two months to receive. The quality of the material is great, but it runs extremely small and I had to size up significantly. Also, the leotard goes really high on the hips.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/09/2022
I wasn't quite pleased with Wearmo's delays in shipment dates for my previous orders.
Response from Wear Moi
Dear customer,
Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. The time of shipment from the factory to the facilities in IL, USA is often extended. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We are sorry for the inconvenience and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 17/09/2022
Delivery was substantially delayed once again (on top of a initial delivery date that was already well after purchase). This makes buying at Wear Moi very unreliable.
Response from Wear Moi
Dear customer,
Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. In this case, your order have shipped from the factory 3 days after the order has been placed as the items were in stock. During the shipment to our facilities in France, the parcels have been hold 4 open days more than the usual time before they get released. These kind of situation are really very exceptionnal. We work close with our carrier to avoid these delay. Please accept our sincere apologies for the inconvenience caused. We hope to earn your trust again with a future order. We will do our best to serve you better.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 20/09/2022
Good so far but i cant return on of the purchase i did.
Response from Wear Moi
Dear customer,
Your opinion is important to us, thank you for taking the time to share your review.
As indicated on our sales terms, we take great care in the design and manufacture of our products, and processing of customer orders. However, shall you be unsatisfied, all returns must be return within 30 days of receipt. Returns are authorized only if the items are unworn, in the original packaging, and have not been washed.
If the conditions are met, we invite you to complete and fill the return procedure at the end of the invoice,
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/09/2022
The parcel arrived one month after the purchase. Several emails trying to find where the parcel was.
Response from Wear Moi
Dear customer,
Your opinion is important to us, thank you for taking the time to share your review. We regret that you were not 100% satisfied with your experience.
Your parcel was ready to leave the factory 2 days after you have placed your order, as the items was in stock.
Unfortunately, the delivery address you had enter at the moment of the order was not correct.
It has created confusion, and the parcel have been hold at the factory.
We thank you to make sure that the addresses entered are correct to avoid any shipment issues.
Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/09/2022
Customer service was exceptional however the leotards are oddly sized.
Response from Wear Moi
Dear customer, Your opinion matters! Thank you for sharing your review. We appreciate your compliments about our customer service. Our team will use your feedback about sizing to improve the quality of our service. We are sorry for the inconvenience. We will do our best to serve you better in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 29/08/2022
The styles of leotards are beautiful but some models completely run small for the average girls with average weight and height for their ages.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 21/08/2022
I recently bought a black leotard (Calla) that won't stop bleeding ink and staining my tights. I bought an adult large pullover sweater that fits a 12-year-old. The pants were okay, but I know I won't wear them. Thank you for caring!
Response from Wear Moi
Dear customer, Thank you for taking the time to share your review. We regret that you were not 100% satisfied with your experience. Your opinion is important to us, our team will use your feedback to improve the quality of our service. We are sorry for the inconvenience. We will do our best to serve you better in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 19/08/2022
Strange fit for one od the leotards - way too big
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. Your opinion is important to us, our team will use your feedback about sizing to improve the quality of our service. We are sorry for the inconvenience. We will do our best to serve you better in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 11/08/2022
the website was okay. I ordered new tights, because I had the Alban tights before and I really like those. Not really satisfied with the profucts, because the sizes really didn’t match with my Alban tights and therefore I can’t use the Malcom tights.
The package arrived quickly.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry our products did not meet your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. Our team will use your feedback about sizing to improve the quality of our service. We are sorry for the inconvenience. We will do our best to serve you better in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/07/2022
Ordering straight from Wear Moi can be frustrating for how long shipping takes, and the information given for shipping is very rarely clear. They eventually come through, but it's not customer friendly.
Response from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We are sorry for the inconvenience. We will do our best to serve you better in the future. Sincerely, the Wear Moi team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 30/05/2022
The leotards are beautiful; the communication was horrid. Shipping was over two months with no explanation even when I inquired with customer service.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/07/2022
Our friends ordered size 6/8 for their 6 yo and your product is so small, I was told to not waste my time and order 8/10 for my 5 yo. You should let your customers know that the size runs small. In addition, I put in the 10% code and it was not honored. When I asked, I received an email stating I have 10% refund, but the attachment came stated the same amount as original. It just has not been easy.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 02/06/2022
The delivery took about 6 weeks. One of the items was out of stock, which was disappointing. Overall, however, we love Wear Moi and everything they make.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 21/06/2022
The website loads too slow, truly too slow. The shipping is also too slow.