Customer reviews of Weld Racing

Hello, Pablo:

We regret that your experience was not as expected.

In your order, you purchased a Duramas silencer for homologation. As indicated in the attached PDF documentation in the product sheet, this type of process has a specific procedure and timelines that are not immediate.

We understand that you needed the product urgently, but this type of homologation requires following specific steps that do not solely depend on us.

In any case, we are at your disposal to clarify any doubts and help you with future purchases so that everything fits better to your needs.

Best regards.

Hello Héctor, we regret the misunderstanding with your order. The ST52 tube you received is made of steel, not aluminum, as you believed when placing the order. As indicated in the product description, it is steel used for the manufacture of safety arches, among other applications. We understand that there may have been confusion and we apologize for not responding to you sooner. The internal messages from the previous system were difficult to follow, which is why we have improved messaging through an external company to provide faster and more efficient support. For future occasions, you can also contact us by phone or WhatsApp. Thank you for your comment, it helps us to keep improving.

Hello David, we regret that your experience was not what you expected. We have recently had several issues with the shipping company we were working with, and for that reason, we have switched to a more efficient service. We greatly value this type of feedback, as it is a wake-up call that pushes us to improve. Thank you for your feedback and for helping us continue to grow.