WODANDGO receives strong praise for fast and ultra-fast delivery, with multiple mentions of quick shipping, efficient processing, and careful packaging that protects the items. Customers repeatedly highlight product quality and performance, noting excellent grip, durable construction, and reliable items that meet or exceed expectations. The online store’s customer service and responsiveness are top-notch, with positive mentions of helpful, accommodating staff and rapid resolution of issues. Overall, shoppers emphasize seamless purchasing, prompt delivery, and high-quality, effective gear.
Order placed on July 18, still nothing received. A message sent to customer service that remains unanswered. I am disappointed. Site recommended by my box nonetheless.
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Response from WODANDGO
Hello Cécile, We are sincerely sorry to hear that you have not yet received your order. We would like to inform you that a response to your email sent to customer service on July 31 at 10:46 was provided the same day at 11:16. It is possible that our response was redirected to your SPAM folder. We invite you to check that section to find our message. We remain at your disposal for any further assistance and we are doing everything we can to resolve this situation as quickly as possible. Thank you for your understanding and patience.
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Anthony F.
Rating: 1 out of 5
No satisfactory response
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Response from WODANDGO
Hello Anthony, We are sorry to hear that our response was not satisfactory. We confirm that the materials used for our Powergrip grips, whether red or yellow, are exactly the same. Each new production of our grips is rigorously tested in the laboratory and in real conditions by athletes to ensure consistent quality and performance.
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Adele
Rating: 1 out of 5
Grip issues with the grips and customer service doesn't want to do anything.
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Response from WODANDGO
We take our customers' feedback very seriously, and we have carefully examined your request and the photos you sent us. After analysis, we did not find any manufacturing defects, as explained in our exchanges. We remain at your disposal for any further questions or assistance. Thank you for your understanding. The Wodandgo team
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Emmy
Rating: 3 out of 5
I placed an order on Thursday evening, May 16, a week and a half before the event for which I needed the grips, I thought I was safe... But WODANDGO only shipped my order the following Tuesday. The package arrived on Friday afternoon, but unfortunately, I couldn't pick it up for the event. By ordering on Thursday evening, I thought I would have it by the following Thursday at the latest. It was indicated 3-4 days, but that was not the case. Quite disappointed, I really wanted to test these grips on a big memorial workout (Murph). Too bad, I don't think I will order again.
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Response from WODANDGO
Thank you for taking the time to share your experience, and we are sorry for the inconvenience you encountered. We fully understand your disappointment, especially in view of a Murph. On May 16, our small Wodandgo team was attending the French Throwdown in Lyon to hold a booth, which unfortunately caused delays in processing orders. We sincerely apologize for this setback and the delay in shipping your order. We are constantly striving to improve our service to prevent this type of situation from happening again in the future. We hope you will give us another chance and that you will be fully satisfied with your next experience with us.
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Hinda
Rating: 2 out of 5
Very long delivery. I still haven't received my order.
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Response from WODANDGO
Thank you for your feedback, and we sincerely apologize for the delivery delay you experienced. We understand how frustrating this can be. Our small Wodandgo team regularly participates in competitions with a booth, which can sometimes lead to unexpected delays in processing and shipping orders. We do our best to minimize these delays and improve our service. I see on the tracking of your order that it is in your possession. Thank you again for your patience and understanding.
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Maeva M.
Rating: 1 out of 5
No tracking for the package, I still don't know where my order is, I will request a refund because customer service does not respond to my request...
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Response from WODANDGO
Hello Maëva, I understand your frustration regarding the tracking of your package and the wait for a response from customer service. However, I would like to inform you that our after-sales service has a response time of 24 to 48 business hours. Your request sent on Friday, March 8, was therefore processed as soon as possible, and our response was sent to you on Monday, March 11. We always strive to respond to our customers as quickly as possible, but there may be delays due to the high volume of requests or unforeseen circumstances. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. The Wodandgo team
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Stephen J.
Rating: 1 out of 5
Extremely disappointed with your heavy jump rope!! 3 weeks of use on non-abrasive surfaces like crossfit, the handles have worn out with the cable stop which has destroyed and rendered the rope unusable
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Response from WODANDGO
We are sorry to learn that you encountered problems with our jump rope. We fully understand your disappointment and apologize for any inconvenience this may have caused. Thank you for contacting our after-sales service to report this issue. We are happy to inform you that the problem has been addressed and resolved. We have taken steps to improve the durability of our jump ropes to prevent this from happening in the future. We want to thank you for your feedback, as it helps us identify areas where we can improve. Your satisfaction is our top priority and we are here to ensure that you are fully satisfied with our products. Please feel free to contact us if you have any other questions or concerns. We will be happy to assist you. The wodandgo team
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Marina C.
Rating: 3 out of 5
I ordered the powergrip grips for the first time in August 2023 and I loved them. Since they were starting to wear out, I ordered a new pair but to my great disappointment, the material used is no longer exactly the same and the grips are less pleasant to use. They are stiffer and grip less well on the bars.
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Response from WODANDGO
Thank you for sharing your feedback. We are sorry to learn that you found the Powergrip grips from your last order less pleasant to use. We want to assure you that the coating used on the Powergrip grips remains the same. However, we have recently adjusted the percentages of some components to improve the lifespan and durability of our products. It is worth noting that according to feedback from our customers and brand athletes, the Powergrip grips may become softer after a few uses, which could improve your comfort of use over time. Have a nice day!
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Nicolas H.
Rating: 1 out of 5
Good evening, I still have not received my package. Do you know where it is? Thank you, Nicolas
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Response from WODANDGO
Hello Nicolas, All our packages are prepared and shipped within 24 hours. Unfortunately, regarding delivery, we are not responsible for postal delays. Could you please contact our customer service at the following address: [email protected]? We could check together where your package is located. Have a nice day, The Wodandgo team
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Ayb
Rating: 2 out of 5
Disappointed with the quality of the grips, the metallic side of the tightening hurts my wrists. The grips are not great either.
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Response from WODANDGO
We are sorry to hear that our grips do not meet your expectations. Your comfort and satisfaction are very important to us. We will take your comment into account. Thank you
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Caux
Rating: 1 out of 5
I did not receive the package
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Response from WODANDGO
Hello Caux, Can you please contact customer service at the following address: [email protected] All our orders are prepared and shipped within 24 hours. We can check together where your package is located. Have a nice day, The Wodandgo team
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Françoise C.
Rating: 1 out of 5
Disappointed not to be able to make an exchange because it was a gift for Christmas and the order arrived early, so the 14 days were exceeded!!!!
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P'tirouz
Rating: 3 out of 5
I took a size L knowing that I don't have large hands and I find it still too small when I hook the bar. I took with a hole because I am a beginner thinking it would be better for my level but when I see the ones without holes they cover much more :-(
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Lécuyer
Rating: 1 out of 5
Package not received
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Bruno
Rating: 3 out of 5
Disappointed with the product
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Christophe L.
Rating: 2 out of 5
I am disappointed with the quality of the jump ropes. From the first WOD the black tip came off and when the ropes fell to the ground the color came off... Questionable quality of the product. The grips seem nice but have not been tested yet.
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Isabelle
Rating: 2 out of 5
Disappointed. I followed the measurements to order the grips, that is from the base of the hand to the top of the middle finger. This gave me size L. I received them but they are way too big. Looking at the site, you changed the size guide which gives me a size of S. My partner has the same size issue.
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