Customer reviews of WonderCity

Hello, thank you for your comment. We are pleased to learn that, despite the poor condition of the shipping carton, the care taken by our teams with its contents enabled you to receive the goods in perfect condition. In reading your comment we note that this is not the first time that your local deliveryman has delivered a carton in poor condition. Unfortunately, we can't keep track of how each driver treats his parcels. We therefore advise you, should the problem arise again, to write a precise and concise comment on the delivery note (which the driver is obliged to accept). For example: "parcel re-scotched", "parcel opened", "parcel wet", "parcel with holes", "parcel damaged", "carton crushed", "carton with a blow" and if any doubt persists, note "refusal for breakage" and also take photos of the carton. To prevent this type of incident, which also affects the good reputation of our company, we suggest that you always opt for delivery with signature or to a post office, so that you are present when you receive the parcel. More than just a Trustpilot notice, written comments on the delivery note and the application of these tips will enable us to raise the awareness of the people who manage parcel distribution in your area and thus prevent the problem from recurring. Best regards

Hello, your order of Sunday December 23 at 17:00 could NEVER have been delivered on the 26th, given that 25/12 was Christmas! We made NO such promise. Colissimo delivery takes at least 48 hours (working days). We would like to remind you, as is clearly stated on our website, that "your parcels will reach you 48/72 hours (expressed in consecutive working days - excluding public holidays) after the day of dispatch" ( https://www.cadeaucity.com/content/1-livraison ). To be sure of receiving your parcel in less than 48 hours, you should have chosen delivery with CHRONOPOST13 (additional cost €12.90). This information was also clearly visible on our website when you confirmed your order. We would also like to point out that your tracking number 6A12226660982 indicates that the parcel was delivered on December 28 and not on December 29. Taking into account the day of dispatch and the public holidays in the period concerned, we delivered perfectly within the timeframe announced on our site ("your parcels will reach you 48/72 hours - consecutive working days - except public holidays after the day of dispatch" ). Sincerely

Hello, Since our site exists, loyalty points are validated within 3 working days after the delivery of the order then you have one year to use them. Everything is well specified in the rules and in the GTC.

Hello, We put items on sale when the manufacturers deliver them to us. It is impossible to do better. Best regards

Hello, We are very sorry that you were not satisfied with our service, which has been distinguished for 10 years by its courtesy and quality. However, please allow us to point out that you notified us of the defect by email on November 26 at 13:38 and our Customer Service department sent you all the return information the same day at 15:57, as well as the return label to send the item back to us. The explanations you received are the standard information we send to all customers requesting a warranty return, and they detail the steps to follow to return the item in order to avoid errors in packaging and/or labeling. We will continue our internal investigation to verify what you were not satisfied with in the responses while noting that your claim was processed and resolved the same day and within hours of your request. Sincerely

Good morning, When we shipped a previous order of his we only received criticism because he complained about not being able to be present at the time of subsequent delivery attempts (why buy online then?), service, etc. etc. . . Recall that we offered her the opportunity to deliver where she wanted (at her place of work, at a relative, friend, neighbor...). Moreover, on our facebook page, phrases bordering on defamation were directed at our company, which, not wanting to activate legal action, preferred to limit itself to a simple ban. In order to avoid the recurrence of unpleasant, costly and unnecessary litigation and to avoid disrespectful attacks on our staff and the companies with which we work, we regret to inform you that we will no longer be able to deliver to the address indicated. Sincerely

Hello, We are very sorry for the delay, your order should have been delivered on the 15th. However the Chronopost tracking indicates that: "Chronopost informs you that consignee was absent on 11-15-2018 at delivery attempt for parcel No XU131855166FR. (Chronopost informs you that consignee was absent on 11-15-2018 at delivery attempt for parcel No XU131855166FR.) "We also informed you by email on the same day. Sincerely

Hello, As you already knew (see our email of 14/11), the Post Office has confirmed that your package was delivered to you on 13/11/2018 (tracking number 6A12226652550 - without signature*). Pursuant to art 1315 c.civ, we have requested proof of delivery, which we have sent to you. It is therefore impossible for us to invoke the loss or deterioration of the parcel. We have also advised you to contact your neighbors and your post office and ask your letter carrier. Indeed, as explained on our site, in the case of delivery without signature, the Post Office delivers your parcel to the letterbox and can take the initiative of handing it over to anyone present at the address. It can also deliver to a janitor or concierge who agrees to take delivery. Among the options proposed, you have chosen a letterbox delivery without a signature. Your negative note will not resolve this situation, even if you believe that, despite all the explanations and proof of delivery provided, it is up to our company. We would advise you instead to lodge a complaint for spoliation with the gendarmerie if you think that your letterbox has been opened. Sincerely

Hello and thank you for your comment. As we have already explained on several occasions, we are not the manufacturers. It is therefore possible that some of the 4,000 items on sale on our site may be temporarily out of stock, especially on the most popular products. We receive merchandise on a daily basis, but the speed with which certain items are restocked depends on the manufacturers' production capacity. Sincerely

Hello and thank you for your comment. We are delighted to read that everything went well. Perhaps the rating of 4 stars out of 5 means that something did not satisfy you? If so, we'll be happy to help you. Sincerely

We repeat what we have already replied: Dear Madam, on Wednesday afternoon, September 26, at 15h44 you asked us if we could return an item. On the same day we confirmed to you that we would retrieve it at our own expense while also telling you that it was not possible to determine the exact day of the retrieval. She also told us that in any case the package would be available to the courier at the concierge from 8h30 to 12h30. Given the time frame, let us therefore be a little surprised at this very negative note. Surprised because a return request made on a Wednesday afternoon is unlikely to be completely finished (between organizing the retrieval, return of the item, and refund) in less than 3 business days! You wrote this your review two days ago (i.e., Saturday, Sept. 29). Exactly 48 hours after the recall request. Evidently then when you write that you "lost" ONE WEEK seems to us to be a slightly exaggerated statement (moreover, the package was in the concierge desk). It must be understood that the recovery operations (completely free for Customers), require a little time, if only between round trip, moreover in his specific case it was necessary to make sure to find a courier that would pass in his area by 12h30 at the latest. We are therefore sorry to read your dissatisfaction, particularly when our company has been recognized for years to always offer our customers the highest level of service by offering responsive answers to every question, but clearly to certain needs we will never be able to respond favorably because it is "technically" and materially impossible. Therefore, we wish you to find a site that can meet your requests more quickly. Sincerely

Dear Madam, On Wednesday afternoon, September 26 at 3:44 p.m. you asked us to return an item. On the same day we confirmed to you that we would retrieve it at our own expense while also telling you that it was not possible to determine the exact day of the retrieval. She also told us that in any case the package would be available to the courier at the concierge from 8h30 to 12h30. Given the time frame, let us therefore be a little surprised at this very negative note. Surprised because a return request made on a Wednesday afternoon is unlikely to be completely finished (between organizing the retrieval, return of the item, and refund) in less than 3 business days! You wrote this your review two days ago (i.e., Saturday, Sept. 29). Exactly 48 hours after the retrieval request. Evidently then when you write that you "lost" ONE WEEK seems to us to be a slightly exaggerated statement (moreover, the package was at the concierge desk). It must be understood that the recovery operations (completely free for Customers), require a little time, if only between round trip, moreover in his specific case it was necessary to make sure to find a courier that would pass in his area by 12h30 at the latest. We are therefore sorry to read your dissatisfaction, particularly when our company has been recognized for years to always offer our customers the highest level of service by offering responsive answers to every question, but clearly to certain needs we will never be able to respond favorably because it is "technically" and materially impossible. Therefore, we wish you to find a site that can meet your requests more quickly. Sincerely