Customer reviews of WonderCity

Dear Customer, We apologize for the inconvenience caused by the faulty item whose description obviously did not correspond to reality. Please accept our apologies. However, you can return the item to us for a full refund, even without the box. The items in our "Les Imparfaits" section benefit from the same guarantees as the others, i.e. a free 30-day return policy. Please do not hesitate to contact our customer service team, who will do everything in their power to ensure your complete satisfaction.

Dear Customer, We're sorry to hear that despite all the precautions we took, the figurine arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or a refund in just a few clicks from your customer area. We will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.

Dear Heinz, We sincerely regret this situation and the inconvenience it has caused. Nevertheless, we confirm that we have responded to your request: An email was sent to f********[email protected] on 22/12 at 16:34, less than an hour after your email. We have offered you the choice of a figurine exchange, a partial refund or a voucher. Can you please check your email inbox, including the spam folder? Our customer support team is at your disposal to implement your preferred solution and ensure that your experience remains a positive one. Your satisfaction is our top priority.

Dear William, We confirm what our customer service has reported, which is that the transfer was made on 29/12, right after your return was processed by our team, so you will receive it in your account this week. The usual bank times for a European transfer are 3 to 5 days, taking into account the public holiday on Monday. Our customer support will contact you again in a few days to verify that you have received the transfer. We thank you for your patience.

Dear Customer, We are very sorry for the inconvenience. Your first parcel was delivered against the signature of a person on your behalf. Your complaint has triggered an investigation which is currently underway with the delivery agency. Our customer service department, which is following this matter with attention and determination, will be sure to get back to you in the next few days. We would like to thank you for your patience, as delays may be a little longer than usual due to the time of year.

Dear Customer, We are very sorry to hear that, despite all the precautions taken, the item arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or refund from your customer area in just a few clicks, and we will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.

Dear Customer, We're sorry to hear that despite all the precautions we took, the items arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or refund from your customer area in just a few clicks, and we will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.

Dear Customer, Your parcel was dispatched the same day and delivered the following day. You disputed the delivery, which triggered an investigation by Chronopost. This investigation revealed that the delivery was compliant and the parcel was delivered according to your own instructions. Despite this, we took responsibility for the loss and sent you a new parcel, using another carrier (GLS) who certified that they had delivered the parcel to you. However, you have again disputed the delivery. As a result, investigations are continuing with the carriers and their respective local agencies. We are well aware of the inconvenience caused, but are counting on your patience and understanding given the exceptional nature of this case, which we are continuing to follow with the utmost attention. We will get back to you as soon as the situation evolves.

Dear Customer, we're sorry to hear that your order of 05/12, shipped on 06/12, arrived late for your birthday. Although we met the shipping deadline, a delay of several days was caused by saturation in the carrier's network. We understand your frustration and apologize for the inconvenience. We hope to be able to ship other parcels in the future with greater success.

Dear Customer, First of all, we would like to thank you for your order and your loyalty. We understand your concerns about price increases. Indeed, these increases are mainly due to manufacturers' cost increases and general inflation. However, we would like to assure you that we do our utmost to keep our prices very competitive. What's more, we still have an exceptional and very generous loyalty program to reward our loyal customers. Please don't hesitate to contact us if you have any further questions or concerns. We're here to help.

Dear Simone, thank you very much for your order! We would like to clarify that the return costs in Germany are always free of charge, regardless of the reason. For international returns, these are free if there is an obvious defect, but if there is a change of mind, the shipping costs remain at the customer's expense. However, we are working with our partners and hope to be able to offer free returns from Austria in the near future.

Dear customer, We are sincerely sorry for the mishap you experienced with your purchase in our online store. I understand your frustration and want to assure you that your case is of great importance to us. I would like to inform you that we have processed your return request and sent you an e-mail with all the necessary instructions on Sunday, December 3 at 7:00 pm. This e-mail included a link to schedule a free pickup of the defective merchandise. However, it appears that you have not yet clicked on this link to complete the process. I kindly encourage you to check your inbox, including your spam folder, to find the e-mail we sent you and follow the instructions provided to schedule the pickup. If you encounter any difficulties or need further assistance, please do not hesitate to contact our customer service department. We are here to help you and make sure your experience with us is a positive one.

Dear Customer We are very sorry for any inconvenience. However, after verification, your parcel was dispatched on Friday 24/11 and delivered on Monday 27/11 in accordance with our estimated delivery time. We are therefore quite surprised by your comment about a delay. Does it relate to your experience of purchasing from our company?