Customer reviews of WonderCity

Dear customer, we are very sorry about this inconvenience. After questioning the carrier, he informed us that there are major works underway in your village which will last 3 months. Some days, vehicles will be able to pass through, others not. As far as exchanging the item is concerned, our customer support simply told you that you must return the item in its original box, without which it is impossible to activate the warranty. The packing carton is of no importance. Customer support has also advised you that, in view of the sharp break and the material (resin), it would also be possible, if you wish, to glue the piece back together very neatly using conventional strong glue. In any case, we will always find a solution and appropriate compensation. We invite you to continue the discussion with our customer support team, who look forward to hearing from you.

Dear customer, we are sorry for this inconvenience. Of course we will refund you or ship another one. Please make sure we take the utmost precaution to protect the packages we ship.

Dear customer, We confirm that your package was shipped on December 19. As you can see from the tracking link provided, this package arrived in your country (Switzerland) on December 21. We are sorry if this package has not been delivered to you yet, it is obviously abnormal. We will immediately open a complaint with the courier company and customer service will contact you to find a solution.

Dear Customer, we are very sorry for the inconvenience. The situation is as follows: you have asked to benefit from a retroactive promotion on an order that has already been paid for and shipped, even though this promotion did not exist at the time of your order. In addition, you failed to mention that you had used, with our tolerance, a promotional code reserved for new customers, even though this was your 11th order. Although we are committed to customer satisfaction, I hope you will understand that our customer service department could not reasonably accommodate your request. We would like to thank you for your purchase and your loyalty, and remain at your disposal for any information you may require on our sales policy.

Dear Eric, thank you for your order. You are quite right to check the condition of the parcel before accepting it, no one can blame you. But don't worry, our customer service team is always at your side to find a solution to any problem you may have ;-)

Dear Axelle, we are very sorry if the item did not meet your expectations. Please note that all purchases on our site are protected by our Money Back Guarantee. You have 30 days to return the item for a full refund. Please do not hesitate to contact us.

Funko POP! surprises are indeed random, and we're sorry to hear that you were unlucky. We'll gladly exchange one for you at our expense. Please contact our customer service department, who will tell you how to proceed.

We apologize for this inconvenience. Please do not hesitate to return the item for an exchange if you wish. Our customer service is at your disposal. Thank you for your confidence!

Dear Jimmy, thank you for your purchase and we are very sorry for the delay in delivery. Your order was placed on 20/06 at 10:30 and handed over to the carrier the same day at 14:09. Colissimo's usual delivery times are 48/72 hours throughout France, so you should have received this parcel on 22/06 or 23/06. We have notified the carrier of this anomaly, which is attributable to them.

Dear customer, the parcel was dispatched the same day as your order, as you can check on your tracking link. Unfortunately, the tracking indicates a problem at the relay point you have chosen (parcel blocked pending delivery). We are very sorry for this inconvenience and will of course send you a new parcel or refund your money. As I cannot find any trace of an exchange on this subject, I would ask our customer service department to contact you within the next few minutes to find a solution that suits you.

Dear customer, your request of April 22, 13:32 was answered the same day at 14:52 by a reply to your email o****[email protected]. We have just sent you this e-mail again and would ask you to check your junk mail if necessary. This e-mail contains instructions for registering your delivery complaint (La Poste certifies that it has delivered to you) and sending you a new parcel as soon as possible (or refunding your money). We apologize for this inconvenience and remain at your disposal.

Dear Julien, we're very sorry for the inconvenience. You can make an exchange either by using our online form ("Returns" link in the footer of the website) or by contacting our customer service department. You will receive a new figurine as soon as possible.

Dear Géraldine, we are very sorry for the inconvenience. We will of course exchange or refund the item, whichever you prefer. You can do this online directly from our website or by contacting our customer service department. Of course, we'll pay the return postage. Please note that the items we sell are all new, genuine and officially licensed. It may happen that an item is defective, but this is exceptional. In this case, you can count on our responsiveness. We apologize for any inconvenience this may have caused you. Total customer satisfaction is our top priority.