Customer reviews of WonderCity

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 8 351 published reviews

Summary of reviews

WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.

Reviews 1, 2, 3 and 5 stars

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Luna
Rating: 5 out of 5
This is not the first time I have bought from them. They have the very low prices compared to others. They are very fast in shipping and the packaging is perfect. I recommend to buy from them they are very trustworthy and serious
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Client(E) L.
Rating: 3 out of 5
Not suitable for children as straps are too big. Should be specified.
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Adil
Rating: 5 out of 5
Order arrived quickly! What's more, after I forgot something on my order, customer service responded quickly! They are TOP! I 100% recommend
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Maria O.
Rating: 1 out of 5
Unfortunately I did not have a good experience buying from this online store. The goods arrived with defects I asked to make the return and after a week I am still waiting for the answer I am sorry I only give one star
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Response from WonderCity
Dear customer, We are sincerely sorry for the mishap you experienced with your purchase in our online store. I understand your frustration and want to assure you that your case is of great importance to us. I would like to inform you that we have processed your return request and sent you an e-mail with all the necessary instructions on Sunday, December 3 at 7:00 pm. This e-mail included a link to schedule a free pickup of the defective merchandise. However, it appears that you have not yet clicked on this link to complete the process. I kindly encourage you to check your inbox, including your spam folder, to find the e-mail we sent you and follow the instructions provided to schedule the pickup. If you encounter any difficulties or need further assistance, please do not hesitate to contact our customer service department. We are here to help you and make sure your experience with us is a positive one.
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Rita T.
Rating: 5 out of 5
I had never purchased from this site before, I must say that it is of excellent seriousness. I have purchased a backpack from Stitch and I can assure you that it is of excellent workmanship. Hats off to this company, I will purchase again with all confidence. Thank you and 5 stars all deserved.
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C.lacroix
Rating: 5 out of 5
As usual, fast and accurate delivery8
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Stefano P.
Rating: 5 out of 5
Excellent products and service
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Marie-Aline
Rating: 2 out of 5
late do not search my home correctly
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Response from WonderCity
Dear Customer We are very sorry for any inconvenience. However, after verification, your parcel was dispatched on Friday 24/11 and delivered on Monday 27/11 in accordance with our estimated delivery time. We are therefore quite surprised by your comment about a delay. Does it relate to your experience of purchasing from our company?
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Isabelle
Rating: 5 out of 5
Very good delivery.
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Bruno
Rating: 5 out of 5
My error of recipient for the relay collection was perfectly managed by the customer service following the sending of an email in the wake of my order. Efficient and fast delivery in professional packaging.
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Frau E.
Rating: 5 out of 5
I liked everything I ordered and it met my expectations. The price was okay, not overpriced. Packaging and delivery were also satisfactory.
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Meik
Rating: 5 out of 5
Everything went well again. My 3rd order
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Cadart P.
Rating: 5 out of 5
Very fast shipping! Product received broken, I followed the return procedure, a new one was sent to me very quickly and received in very good condition. In short, I will order again without hesitation!
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Sossio M.
Rating: 5 out of 5
Competence of the company,consideration and treatment of customers
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Hannes L.
Rating: 5 out of 5
The price for the products is absolutely right. There were major problems with the delivery (due to the parcel service) and Wondercity reacted very quickly and accommodatingly
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Nunzia
Rating: 5 out of 5
always everything outstanding thank you 5*
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Tony
Rating: 5 out of 5
Very fast in shipping,in 2 days I had the product ordered at home,I recommend them
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Sossio M.
Rating: 5 out of 5
Knowing how to do your job and how to do it well by putting clients at ease and making them feel safe and secure
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Sylvie
Rating: 5 out of 5
very, very fast delivery
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Melissa
Rating: 5 out of 5
Always very happy with my orders. And never a problem! Thank you
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Anais
Rating: 5 out of 5
Very fast shipping 1 item perfect the 2nd with a defect a solution was provided very quickly (return and refund ok without charge) Packaging ok
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Mathieu
Rating: 5 out of 5
Products conform nothing to say .
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Laurie
Rating: 5 out of 5
Fast and well wrapped delivery. Quality products I highly recommend
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Tiffany
Rating: 5 out of 5
Everything is perfect.
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Ludav
Rating: 5 out of 5
Fast delivery. Product well packaged and arrived in perfect condition. Would recommend.
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Gianmichele D.
Rating: 5 out of 5
Competitive prices...fast shipping...perfect packaging...highly recommended....
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Thomas A.
Rating: 5 out of 5
Fast shipping as usual.
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Virginie F.
Rating: 5 out of 5
I've ordered from Cadeau City several times now and never had a problem. The item is very well packaged and the delivery is fast. Thank you for continuing
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Jean-Claude
Rating: 5 out of 5
The date was respected, the package tracking was very good and meant that you didn't have to wait for nothing. I recommend it.
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Joffrey
Rating: 5 out of 5
All I can say is that every time I buy, I'm satisfied. As far as the loungeflies are concerned, the prices are sometimes excessive (we're collectors and connoisseurs in this field), but the rest seems coherent.
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Giovanna B.
Rating: 5 out of 5
The quality of the products, not the first time I have purchased, is very good and varied. As for the thing that La Cittàdelregalo is doing well is being professional and serious
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Stefania
Rating: 5 out of 5
I have been ordering Disney Traditions items for many, many years and I am always delighted! The items always have great attention to detail, feature uncommon Disney cartoon images, the packages arrive quickly and the packaging is perfect. In the last few years I also started ordering the Disney Loungefly line of bags and backpacks : a wonder!
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Plateus
Rating: 5 out of 5
Perfect large selection, advantageous loyalty card system
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Client(E)
Rating: 5 out of 5
Very good I recommend this site
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Mevr. N.
Rating: 5 out of 5
Very reliable site
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Fabienne
Rating: 5 out of 5
Fast tracking and shipping
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Alisson
Rating: 5 out of 5
Super, I always buy on this site
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Diego
Rating: 5 out of 5
Cheaper prices than other competitors. Fast, well-packaged shipment. In short, impeccable!
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Monsieur S.
Rating: 1 out of 5
no news of my order 17 days after 5 days was announced order FR302125
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Response from WonderCity
Dear Customer, Your parcel was dispatched on November 13th at 2.04pm, the day after you placed your order, and bears the tracking number 00HTRBJD at GLS, as we confirmed to you by e-mail that day. However, we notice that this parcel has not been delivered and seems to have been lost. We sincerely apologize for this inconvenience. Customer service will immediately open a claim with the carrier and get back to you to find the best solution for you (sending a new parcel or refund) and will also offer you a commercial gesture for the inconvenience caused. We apologize for this exceptional incident, which is beyond our control.
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Client(E)Stimpflin
Rating: 5 out of 5
Customer for years, listening to their customer perfect in terms of delivery, quality of service, prices too!! the best for me!! I recommend!!!
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