Customer reviews of WonderCity

Dear Customer, First of all, we would like to thank you for your purchase and sincerely regret the inconvenience caused by the delivery. On our side, we have investigated but cannot find any trace of your choice of delivery in a relay point. Your order confirmation e-mail sent on 01/11 at 13h54 does indeed indicate delivery to your home address by GLS. However, your address book does not contain any delivery addresses. I invite you to check when you place your next order that the delivery method corresponds to the one you require, and to contact us immediately if there is any discrepancy. Please do not hesitate to contact us should you require any further information.

Dear Frédérique, We sincerely regret your disappointing experience. After a thorough evaluation with our teams, we would like to provide you with the following additional information. It is true that our preparer decided to cut a piece of polystyrene to insert the second item in the same parcel, in order to save you unnecessary shipping costs. Both items and their respective packaging were in perfect condition; only the polystyrene had been altered. We take note of your dissatisfaction with this procedure, which until now has never given rise to concern, as the condition of the polystyrene is not generally considered essential by our customers. In any case, we offered you an exchange at our expense. Unfortunately, from your return, the replacement product appears to have traces of glue. We are awaiting receipt of the returned item to better understand the situation. In any case, we would like to emphasize that the items we sell are new and genuine. It should also be noted that certain Premium items, such as statues from the Disney Mastercraft range, are systematically checked by our teams. They are opened and visually inspected before shipment. Although it may happen that some products have paint defects, such as traces of glue, we are sincerely sorry if such a defect has escaped our vigilance. Until we receive your return package, we have already credited €10 to your loyalty card as a sign of our commitment to your satisfaction. We would like to assure you that our customer service is following your case with great attention and will spare no effort to resolve this situation satisfactorily, with the aim of fully regaining your trust.