Customer reviews of WonderCity

Dear Customer, We apologize for the inconvenience caused by the faulty item whose description obviously did not correspond to reality. Please accept our apologies. However, you can return the item to us for a full refund, even without the box. The items in our "Les Imparfaits" section benefit from the same guarantees as the others, i.e. a free 30-day return policy. Please do not hesitate to contact our customer service team, who will do everything in their power to ensure your complete satisfaction.

Dear Customer, We're sorry to hear that despite all the precautions we took, the figurine arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or a refund in just a few clicks from your customer area. We will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.

Dear Heinz, We sincerely regret this situation and the inconvenience it has caused. Nevertheless, we confirm that we have responded to your request: An email was sent to f********[email protected] on 22/12 at 16:34, less than an hour after your email. We have offered you the choice of a figurine exchange, a partial refund or a voucher. Can you please check your email inbox, including the spam folder? Our customer support team is at your disposal to implement your preferred solution and ensure that your experience remains a positive one. Your satisfaction is our top priority.

Dear William, We confirm what our customer service has reported, which is that the transfer was made on 29/12, right after your return was processed by our team, so you will receive it in your account this week. The usual bank times for a European transfer are 3 to 5 days, taking into account the public holiday on Monday. Our customer support will contact you again in a few days to verify that you have received the transfer. We thank you for your patience.

Dear Customer, We are very sorry for the inconvenience. Your first parcel was delivered against the signature of a person on your behalf. Your complaint has triggered an investigation which is currently underway with the delivery agency. Our customer service department, which is following this matter with attention and determination, will be sure to get back to you in the next few days. We would like to thank you for your patience, as delays may be a little longer than usual due to the time of year.

Dear Customer, We are very sorry to hear that, despite all the precautions taken, the item arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or refund from your customer area in just a few clicks, and we will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.

Dear Customer, We're sorry to hear that despite all the precautions we took, the items arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or refund from your customer area in just a few clicks, and we will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.

Dear Customer, Your parcel was dispatched the same day and delivered the following day. You disputed the delivery, which triggered an investigation by Chronopost. This investigation revealed that the delivery was compliant and the parcel was delivered according to your own instructions. Despite this, we took responsibility for the loss and sent you a new parcel, using another carrier (GLS) who certified that they had delivered the parcel to you. However, you have again disputed the delivery. As a result, investigations are continuing with the carriers and their respective local agencies. We are well aware of the inconvenience caused, but are counting on your patience and understanding given the exceptional nature of this case, which we are continuing to follow with the utmost attention. We will get back to you as soon as the situation evolves.

Dear Customer, we're sorry to hear that your order of 05/12, shipped on 06/12, arrived late for your birthday. Although we met the shipping deadline, a delay of several days was caused by saturation in the carrier's network. We understand your frustration and apologize for the inconvenience. We hope to be able to ship other parcels in the future with greater success.

Dear Customer, First of all, we would like to thank you for your order and your loyalty. We understand your concerns about price increases. Indeed, these increases are mainly due to manufacturers' cost increases and general inflation. However, we would like to assure you that we do our utmost to keep our prices very competitive. What's more, we still have an exceptional and very generous loyalty program to reward our loyal customers. Please don't hesitate to contact us if you have any further questions or concerns. We're here to help.

Dear customer, We are sincerely sorry for the mishap you experienced with your purchase in our online store. I understand your frustration and want to assure you that your case is of great importance to us. I would like to inform you that we have processed your return request and sent you an e-mail with all the necessary instructions on Sunday, December 3 at 7:00 pm. This e-mail included a link to schedule a free pickup of the defective merchandise. However, it appears that you have not yet clicked on this link to complete the process. I kindly encourage you to check your inbox, including your spam folder, to find the e-mail we sent you and follow the instructions provided to schedule the pickup. If you encounter any difficulties or need further assistance, please do not hesitate to contact our customer service department. We are here to help you and make sure your experience with us is a positive one.

Dear Customer We are very sorry for any inconvenience. However, after verification, your parcel was dispatched on Friday 24/11 and delivered on Monday 27/11 in accordance with our estimated delivery time. We are therefore quite surprised by your comment about a delay. Does it relate to your experience of purchasing from our company?

Dear Customer, Your parcel was dispatched on November 13th at 2.04pm, the day after you placed your order, and bears the tracking number 00HTRBJD at GLS, as we confirmed to you by e-mail that day. However, we notice that this parcel has not been delivered and seems to have been lost. We sincerely apologize for this inconvenience. Customer service will immediately open a claim with the carrier and get back to you to find the best solution for you (sending a new parcel or refund) and will also offer you a commercial gesture for the inconvenience caused. We apologize for this exceptional incident, which is beyond our control.

Dear Customer, We are very sorry to learn that despite all the precautions taken, the parcel arrived damaged. We understand your disappointment. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.

Dear Customer We are sorry and surprised to learn that on two occasions the item arrived damaged, despite all the precautions and care taken to protect the package. Customer service is following your case with attention and will not fail to find a solution to ensure that your purchasing experience remains satisfactory despite these setbacks.

Dear Customer, First of all, we would like to thank you for your purchase and sincerely regret the inconvenience caused by the delivery. On our side, we have investigated but cannot find any trace of your choice of delivery in a relay point. Your order confirmation e-mail sent on 01/11 at 13h54 does indeed indicate delivery to your home address by GLS. However, your address book does not contain any delivery addresses. I invite you to check when you place your next order that the delivery method corresponds to the one you require, and to contact us immediately if there is any discrepancy. Please do not hesitate to contact us should you require any further information.

Dear Frédérique, We sincerely regret your disappointing experience. After a thorough evaluation with our teams, we would like to provide you with the following additional information. It is true that our preparer decided to cut a piece of polystyrene to insert the second item in the same parcel, in order to save you unnecessary shipping costs. Both items and their respective packaging were in perfect condition; only the polystyrene had been altered. We take note of your dissatisfaction with this procedure, which until now has never given rise to concern, as the condition of the polystyrene is not generally considered essential by our customers. In any case, we offered you an exchange at our expense. Unfortunately, from your return, the replacement product appears to have traces of glue. We are awaiting receipt of the returned item to better understand the situation. In any case, we would like to emphasize that the items we sell are new and genuine. It should also be noted that certain Premium items, such as statues from the Disney Mastercraft range, are systematically checked by our teams. They are opened and visually inspected before shipment. Although it may happen that some products have paint defects, such as traces of glue, we are sincerely sorry if such a defect has escaped our vigilance. Until we receive your return package, we have already credited €10 to your loyalty card as a sign of our commitment to your satisfaction. We would like to assure you that our customer service is following your case with great attention and will spare no effort to resolve this situation satisfactorily, with the aim of fully regaining your trust.

Dear Customer, we're very sorry about this inconvenience. Despite all the care we take in preparing and protecting our parcels, it can unfortunately happen that a fragile figurine arrives damaged. We will of course exchange it.

Dear Emilie, we understand your disappointment and are sincerely sorry for the inconvenience. Our customer service department will get back to you and take the necessary steps to contact the carrier and open a claim, as it is unacceptable for the parcel to arrive in this condition despite all our precautions. We will, of course, exchange the damaged figurines. Rest assured of our determination to satisfy you and win back your trust.

Dear customer, we are sincerely sorry, but we reiterate that we are unable to grant your wish to receive a figurine with a net value of 92€, even if it is second-hand. We would like to inform you that our loyal customers are particularly well rewarded by an original and generous loyalty system which has partly made the success of our site. On the one hand, each purchase earns you euros on your loyalty card, and on the other, depending on your purchase volume, your loyalty level gives you access to direct discounts on the entire catalog! However, this exceptional loyalty program requires you to place at least one order per year. Since your last order dates back to 2020, you were unable to benefit from any advantage when you placed this new order. This may explain why you are experiencing this problem. Please do not hesitate to contact our customer service for further details. We remain at your entire disposal. We hope that a better understanding of our loyalty program will enable you to appreciate the benefits of our site at their true value, and sincerely hope to continue to count you among our customers.

Dear Customer, thank you for your purchase. Although we strive to keep our prices very competitive throughout our catalog, please do not hesitate to contact us if you find a cheaper item elsewhere. Our exceptional loyalty program also entitles you to year-round discounts and loyalty vouchers.

Dear customer, we are very sorry about this inconvenience. After questioning the carrier, he informed us that there are major works underway in your village which will last 3 months. Some days, vehicles will be able to pass through, others not. As far as exchanging the item is concerned, our customer support simply told you that you must return the item in its original box, without which it is impossible to activate the warranty. The packing carton is of no importance. Customer support has also advised you that, in view of the sharp break and the material (resin), it would also be possible, if you wish, to glue the piece back together very neatly using conventional strong glue. In any case, we will always find a solution and appropriate compensation. We invite you to continue the discussion with our customer support team, who look forward to hearing from you.

Dear customer, we are sorry for this inconvenience. Of course we will refund you or ship another one. Please make sure we take the utmost precaution to protect the packages we ship.

Dear customer, We confirm that your package was shipped on December 19. As you can see from the tracking link provided, this package arrived in your country (Switzerland) on December 21. We are sorry if this package has not been delivered to you yet, it is obviously abnormal. We will immediately open a complaint with the courier company and customer service will contact you to find a solution.

Dear Customer, we are very sorry for the inconvenience. The situation is as follows: you have asked to benefit from a retroactive promotion on an order that has already been paid for and shipped, even though this promotion did not exist at the time of your order. In addition, you failed to mention that you had used, with our tolerance, a promotional code reserved for new customers, even though this was your 11th order. Although we are committed to customer satisfaction, I hope you will understand that our customer service department could not reasonably accommodate your request. We would like to thank you for your purchase and your loyalty, and remain at your disposal for any information you may require on our sales policy.

Dear Axelle, we are very sorry if the item did not meet your expectations. Please note that all purchases on our site are protected by our Money Back Guarantee. You have 30 days to return the item for a full refund. Please do not hesitate to contact us.

Funko POP! surprises are indeed random, and we're sorry to hear that you were unlucky. We'll gladly exchange one for you at our expense. Please contact our customer service department, who will tell you how to proceed.

Dear Jimmy, thank you for your purchase and we are very sorry for the delay in delivery. Your order was placed on 20/06 at 10:30 and handed over to the carrier the same day at 14:09. Colissimo's usual delivery times are 48/72 hours throughout France, so you should have received this parcel on 22/06 or 23/06. We have notified the carrier of this anomaly, which is attributable to them.

Dear customer, the parcel was dispatched the same day as your order, as you can check on your tracking link. Unfortunately, the tracking indicates a problem at the relay point you have chosen (parcel blocked pending delivery). We are very sorry for this inconvenience and will of course send you a new parcel or refund your money. As I cannot find any trace of an exchange on this subject, I would ask our customer service department to contact you within the next few minutes to find a solution that suits you.

Dear customer, your request of April 22, 13:32 was answered the same day at 14:52 by a reply to your email o****[email protected]. We have just sent you this e-mail again and would ask you to check your junk mail if necessary. This e-mail contains instructions for registering your delivery complaint (La Poste certifies that it has delivered to you) and sending you a new parcel as soon as possible (or refunding your money). We apologize for this inconvenience and remain at your disposal.

Dear Julien, we're very sorry for the inconvenience. You can make an exchange either by using our online form ("Returns" link in the footer of the website) or by contacting our customer service department. You will receive a new figurine as soon as possible.

Dear Géraldine, we are very sorry for the inconvenience. We will of course exchange or refund the item, whichever you prefer. You can do this online directly from our website or by contacting our customer service department. Of course, we'll pay the return postage. Please note that the items we sell are all new, genuine and officially licensed. It may happen that an item is defective, but this is exceptional. In this case, you can count on our responsiveness. We apologize for any inconvenience this may have caused you. Total customer satisfaction is our top priority.