Customer reviews of WonderCity

Late parcel Damaged box on arrival No choice but to accept it (as it was late) Only positive point: item ordered as expected No news from customer service by e-mail following complaint too...

I bought 2 items of jim shore disney, on the products arrived in good condition well packaged, unfortunately I had a problem with the shipment I got the message that they would come by for delivery and for 2 days spent at home waiting no one was seen I contacted the courier who told me that there was no house number so I should have contacted the city of the gift whatever even if when you enter the data the system should force you to put the n. Civic I say my mistake I managed to contact the city of the gift and told me that the courier would come by that day that was not so another day spent at home waiting for no one ! Anyway apart from this inconvenience everything ok

Package not delivered on time, never received and returned to sender. And of course I was charged.

The item received was broken

The order went well as did the delivery cpdt the figurine although intact had quite a few paint defects (the holidays imminent I could not return) so I had to repaint myself some parts it's a shame given the cost of products they are not impeccable.for the rest nothing to say.

I am satisfied with the gift but not with the delivery. No call from the delivery person. I had to pick up the package at a relay point. I chose home delivery so I wouldn't have to go anywhere...

Package received but in pieces... The cup arrived broken in its box...

After 8 days after the order, I am told that one of the items ordered is not available, at the time of the order there were 2 in stock,they give me the availability of refund, given prepaid number, they tell me that ,since I paid by bank transfer I have to give IBAN,given And after more two weeks nothing. So far promises of refund but still nothing,this refund story started on Oct 29.

I ordered a Cinderella teapot which was damaged, probably due to a manufacturing defect, because it was very well packaged, but it didn't look good as a gift. very, very disappointed.

I am satisfied in general, the product internally arrived undamaged and perfect, in a very short time, unfortunately, however, the box of the object had a clean cut, a break that in a Disney statue, in my opinion is not acceptable, a little more care should be taken in the packaging, and the box that contains the object should be a little larger ... (we know how couriers treat parcels) because in a collectible statue the packaging has a great importance, I did not feel like disputing and sending back the product as inside is absolutely perfect and intact, there is to say however that the outer sactola with an obvious break, annoys me beyond belief. In view of this, I do not know whether I would make another purchase in the future....

Delays to obtain my order too long, 3 months after the date planned for the payment of this one. No commercial gesture possible. Too bad...

DELIVERY TIME RESPECTED, PACKAGED CORRECTLY BUT A SLIGHT DEFECT ON THE FIGURINE. I WOULD HAVE APPRECIATED A LITTLE THANK-YOU NOTE LIKE SOME SITES CAN PROVIDE.

Item ordered in May, said to be available within 3 weeks....I'll never hear from the site until October to notify me of shipment !!!! I had to go to the item's page to see that its availability was postponed from week to week! It was a gift... last time I order from this unreliable and uncommunicative site.

outrageous! order placed in early August still has not arrived and every two three days the delivery scheduled on the online page is slipped by a week! I am a real user - I VIVIDLY DISADVISE!!!

The merchandise I don't know how it arrived undamaged.The box crushed in one corner and as a result the packaging of the willow tree statue is also ruined!The polystyrene inside that is supposed to prevent shocks is completely broken and punctured at the bottom.Since I have to give it as a gift I repaired it with transparent tape. I will definitely not buy,more anything from gift city.

One out of three damaged figurines arrived, by the way there is a red sticker on the box of the damaged figurine, which makes you think bad. Packaging intact so I could not know before opening them about the damage. I sent in the correct time message to assistance who after asking for a photo never heard back. Products are nice, but assistance not good. And now I have damaged figurine. I answer here because by email it seems impossible.... I replied to both emails (French/Italian) attaching photos.... 24 hours have passed. Whatever, I give up. Non-existent assistance, except social responses to make the customer look bad. Beyond the damage the mockery, sleazy. Never again this site.

I find it regrettable that this site makes you pay extra when you pay by paypal the box of my figurine funko pop was also damaged.

Great products and competitive prices. However, it turned out to be very difficult to contact customer service.

I received a parcel that didn't correspond to my order. I ended up having to send this item back to finally receive the item I ordered. I'm out of town, so it wasn't easy for me to go back and forth to the delivery address in a region that isn't mine. Disappointed for a first experience with you. Have a nice day!

Yes scaso because a thousand times they blocked me I want to buy a thing nothing they block me then they send me two packages

I don't think it's right to lose the benefit of our acquired club stars. We don't all have the opportunity to buy often. For my part, I sometimes put money aside to buy a long-awaited figurine. Once again, it's the one with the most money who gets rewarded... And to answer your question, since we can't do it again. Is it normal to lose the club points collected after one year? It's virtually impossible to reach 3-star status! But hey... that's called commerce...

I purchased as many as 15 pieces of a willow tree item. Five of these were without a warranty certificate inside them, and I was denied a separate shipment of the same, being a wedding favor. I also asked for a small discount, which I was denied, without warning me that the item in question would go on clearance within 48 hours of purchase. Many congratulations Following your response: it is easy for you to say return the item (presumably original) and have to wait weeks for re-purchase, having the ceremony deadline. If you say you are selling something with a certificate, you need to make sure it is there before you ship it! Since you could just open the box without taking out the contents! Don't make excuses

I had two problems with orders but the rest is nice for my collection.

i was surprised by the appearance of these figurines, which didn't really match the description, and the material used isn't what i thought it would be. the figures are in painted plaster, a little too big to play with, even for a big girl, and would only be conceivable in a shop window, but not precious enough to be in a shop window. I wanted Disney dolls for my little girls, but these are painted plaster figures they won't be able to play with. Admittedly, the description clearly states that this is not a toy.

Good delay, good follow-up but the subject ordered: "figurine Joker and Batman", the Joker was removed from its base, I did not return, because just to offer. So I collected .

the choice is very varied, and the products interesting. However, if you're looking for an "in-stock" product, you'll have to wait a long time, and the dates will be pushed back.

Hello, it would be necessary to put fragile on the cardboard because I kept the article for fear that the next one arrives to me even worse. I stuck a piece on the tray. It's a real shame, but it's fragile after all. Otherwise, shipping is very fast.

Great priced item compared to other sellers, fast and safe shipping

1 because it is not possible to give zero. My experience was very bad. Better communication with the customer is needed: my order was delivered much later than expected and I was never told why it was late; I was the one who had to contact you. No one apologized to me for the delay, nor was I given any discount for the inconvenience. In addition, the packaging was in very poor condition. Absurd that you even have to pay the delivery charge for such poor service. I will never order anything from your site again, you deserve 0 and closure.

I ordered two articles from you and received one but not the other. The payments went through smoothly but I haven't heard from you since.

Character's broken ear

package arrives too late incorrect tracking number

I made a purchase about two weeks ago, arrived damaged. I contacted them on facebook the page since that is the only way to contact them and after expressing my problem they blocked me, also blocking my second facebook profile where I went to comment under one of their posts to compliment them for their politeness.So then I contacted them by email obviously attaching pictures of the item. After several emails, they send me a new item the next week, (I had to wait for them to get the return to the warehouse and then they sent me the "new" one in the meantime my niece waited, the birthday present I apparently can't give her) guaranteeing to check it before shipping it. Yesterday I get the new item and it is worse than the previous one. I wrote an email enclosing photos, but I never heard back from them. I do not recommend this site, very bad. Especially the ways they have with customers, I have never seen a page block you, they forget that I am the customer and they are the sellers. By the way, I expected them to understand and apologize, but in the end they blocked me.

I'm very satisfied with the figurine I bought, which is splendid, a little less so with the cadeaucity service, which charges more if you use PayPal...great shame. I received a damaged cardboard box with a hole in one side! with a bit of protection but the figurine wasn't wedged in the center, so the official box was in bad condition and every collector knows the importance of boxes...I wanted to order again with cadeaucity and a figurine (not planned as a limited edition) went from 70€ to more than 90€ because I quote "victim of its success" it's the business but so I took it elsewhere...also a shame...

Very disappointed. The Britto statue has a scratch of about 1 cm on the bow of the Minnie statue.

Product received very late on March 10, whereas the order was placed between February 17 and 29. As a result, I didn't get it in time to give it as a gift, and I'm not satisfied!

Quality product I expected a faster delivery...

Great promotions on the site, too bad it's slow and if you put items in the cart they don't get saved (if you close the page and maybe come back in a few hours later) and if you enter from your computer and then on your phone you no longer see the items you put in the cart.

I ordered a week in advance and the shipping cost was around 6€. It was for Christmas. I didn't receive it in time. I had asked an advisor if I could expect it without paying the postage. He said yes. I preferred to take the initiative. I don't recommend it for last-minute purchases.

I found myself displaced by the fact that the company did not have one of the products I chose available, which created difficulties for me because it was a gift I had to give. To be fair, when I wrote for information, the delivery date that they then projected to me was met. Romualdo Sciullo