Customer reviews of WonderCity

Dear Michel, thank you for your comment! We invite you to visit the "Loyalty card" section of your Customer Area. You've already accumulated almost €10 on your card, which you can convert into a discount coupon. What's more, thanks to your purchases, you've also become a 2-star member of the club: you'll benefit from immediate discounts across the entire site. Finally, we invite you to follow us on Facebook or Instagram so you don't miss out on any of the special offers we post.

Dear Customer, We sincerely regret that your experience did not meet your expectations. Customer satisfaction is our top priority. However, after 7 months of use, it is unfortunately not possible for us to accept an exchange of your bag under the pretext that it could be a manufacturing defect. Our customer service has handled your complaint with great professionalism and responded quickly and accurately to your numerous comments. Your account will of course remain active and you will be able to place further orders if you wish. We look forward to providing you with complete satisfaction in the future.

Dear Luc, We would like to assure you that the items we sell are brand new and genuine. Despite all our precautions, damage can unfortunately occur during transport and we are sincerely sorry if this is the case with your parcel. Our customer support team has contacted you and is awaiting photos of the box in order to deal with your complaint. We will of course find a suitable solution for you.

Dear Fleur, The courier made 3 delivery attempts to your address on June 25, 26 and 27 and noted that you were absent each time. Our customer service team has just contacted you by email to assist you. Don't worry, we are by your side until you receive your package.

Dear Customer, We would like to thank you for your order and apologize for not seeing your e-mail, which had fallen into the spam filter. You did the right thing and we thank you. Please be assured that we are currently working with our technical department to ensure that this type of situation, although rare, does not recur. All necessary measures will be implemented over the next few days.

Dear customer, first of all, we would like to thank you for your loyalty and this new order. We sincerely apologize for this inconvenience. Indeed, your package left our warehouse on Friday, May 10 to be delivered to you. It seems that a delivery attempt took place on Monday, May 13 but the company being closed, the deliveryman could not deposit your package. On the tracking of the package, it is indicated a postponement of delivery Tuesday, May 14, postponement of delivery also on Thursday, May 16. The package was finally shipped back to our warehouse. As indicated in our exchanges, we will send you a new package tomorrow with another carrier. Wishing you a good receipt.

Dear customer, we understand your frustration due to the waiting time caused by your bank transfer. Due to the holidays and the weekend, the processing by the banks took longer than usual. You have insisted that we ship the package based on a screenshot only, but you will, I hope, understand that we cannot reasonably ship any goods until we have actually received the funds. As mentioned in our conversations, we recommend that you prefer to pay by credit card or PayPal as these are confirmed immediately. We regret this initial experience and hope that you will still give us the opportunity to prove the quality of our service to you in the future.

Dear customer, we are sincerely sorry for this inconvenience. In fact, the manufacturer had originally planned a version of the plush with drooping ears and had forwarded visuals that correspond to this version. On the final product, the ears are oriented upward. We thank you for bringing this to our attention and have updated the visuals on the website. Of course, you can return the item to us free of charge and receive a refund if you wish.

Dear Customer, We're sorry to hear that despite all the precautions we took, the figurine arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or a refund in just a few clicks from your customer area. We will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.