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D
Rating: 4 out of 5
Nothing to complain about!!! Professional company with very honest prices, everything smooth from order to receipt of goods.
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Customer reviews of WonderCity
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 8 351 published reviews
Summary of reviews
WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Speed and promptness in service. Efficiency and attention. Quick execution and excellent product condition
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A
Rating: 4 out of 5
Serious website
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L
Rating: 4 out of 5
I am very, very happy with my purchase. Ordered with care and sent very quickly.
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B
Rating: 1 out of 5
Ordered on June 10th and not received. 14 days later. To be avoided.
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Response from WonderCity
Dear customer, the parcel was dispatched the same day as your order, as you can check on your tracking link. Unfortunately, the tracking indicates a problem at the relay point you have chosen (parcel blocked pending delivery). We are very sorry for this inconvenience and will of course send you a new parcel or refund your money. As I cannot find any trace of an exchange on this subject, I would ask our customer service department to contact you within the next few minutes to find a solution that suits you.
G
Rating: 4 out of 5
Four stars because I have only had one experience so far, so I am cautious. I have had a very good experience. Fast shipping time, no hiccups, frequent communication. The feeling is that the customer is very well taken care of. Then, of course, again, I've only had one experience. It was lucky, though.
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B
Rating: 4 out of 5
The order was dispatched promptly.
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S
Rating: 4 out of 5
Very fast shipping. Package well packed. Very good.
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P
Rating: 4 out of 5
Satisfactory first order on cadeaucity. No problems encountered. Items in stock, shipped quickly, received quickly as well.
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D
Rating: 1 out of 5
parcel never received. i contacted cadeaucity by email 2 times 7 days before inter val. it's been 10 days and i've had no reply from them.
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Response from WonderCity
Dear customer, your request of April 22, 13:32 was answered the same day at 14:52 by a reply to your email o****[email protected]. We have just sent you this e-mail again and would ask you to check your junk mail if necessary. This e-mail contains instructions for registering your delivery complaint (La Poste certifies that it has delivered to you) and sending you a new parcel as soon as possible (or refunding your money). We apologize for this inconvenience and remain at your disposal.
M
Rating: 4 out of 5
Good prices, but delivery a little long, well everything is relative 4 days is not so great.
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J
Rating: 2 out of 5
I ordered a Disney figurine for my wife's birthday, the delivery time niquel arrived at the right time but when I opened the box the figurine was broken in 2 places ...
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Response from WonderCity
Dear Julien, we're very sorry for the inconvenience. You can make an exchange either by using our online form ("Returns" link in the footer of the website) or by contacting our customer service department. You will receive a new figurine as soon as possible.
G
Rating: 4 out of 5
Package arrived on time, carefully packed. Satisfied!
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G
Rating: 4 out of 5
Well, it's a nice object but it looks very fragile.
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G
Rating: 2 out of 5
The heat-sensitive Cheshire Cat mug I ordered arrived chipped on the handle, the design of the mug was a bit damaged. I don't recommend the Cadeaucity site and I won't be buying from them again. We're not even sure that the items will be of good quality...
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Response from WonderCity
Dear Géraldine, we are very sorry for the inconvenience. We will of course exchange or refund the item, whichever you prefer. You can do this online directly from our website or by contacting our customer service department. Of course, we'll pay the return postage. Please note that the items we sell are all new, genuine and officially licensed. It may happen that an item is defective, but this is exceptional. In this case, you can count on our responsiveness. We apologize for any inconvenience this may have caused you. Total customer satisfaction is our top priority.
U
Rating: 4 out of 5
Shipping ok and Trackable. Mammolo slightly defective, but I understand it is handmade. 4 out of 5 stars is good.
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G
Rating: 4 out of 5
Everything perfect!!! Beautiful products. 4 out of 5 because you can always improve!!!
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F
Rating: 4 out of 5
Hello. Good site, I order from them often. Fast shipping. This time I received my Jim shorts box damaged. I hope it was just an exception. I'll see about the next order. Thanks anyway!
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S
Rating: 4 out of 5
Nikel! Received quickly and as expected!
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A
Rating: 4 out of 5
Item equal to expectations. Perfect time and manner of delivery.
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S
Rating: 2 out of 5
Late parcel Damaged box on arrival No choice but to accept it (as it was late) Only positive point: item ordered as expected No news from customer service by e-mail following complaint too...
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Response from WonderCity
Dear customer, we apologize for this inconvenience and hope that the item arrived undamaged. On the other hand, you made a request for assistance on 19/01 at 8:45 am with your order number only. Our customer service department replied at 9.23 a.m., a few minutes later, asking how we could help you with this order. We have not heard from you since. Customer service will call you back immediately.
M
Rating: 4 out of 5
The only flaw for me is paying shipping despite the price of what you buy which is not little! otherwise everything perfect
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G
Rating: 4 out of 5
Delivery which, as is often the case, ended up in a point relay even though we had asked for it to be delivered to our home. Positive point: timing kept for Christmas.
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J
Rating: 4 out of 5
Great items that arrive quickly, but some are far too expensive.
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G
Rating: 1 out of 5
Package not delivered on time, never received and returned to sender. And of course I was charged.
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Response from WonderCity
Dear Guillaume, we're really sorry about this bad experience. The tracking of your parcel indicates that on 24/12 at 12h22, the deliveryman called you on 0647XXXX10 and that you instructed him to leave the parcel at a relay point. However, despite our reminders, you never picked up the parcel at the tobacconist's, whose address and times you were given. This is why the parcel was finally returned to us yesterday. We will contact you today to refund you or send you a new parcel if you wish.
C
Rating: 1 out of 5
The item received was broken
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Response from WonderCity
Dear customer, we are very sorry about this and invite you to return the item for an exchange or refund. You can do this directly online or by contacting our customer service department. Returns are, of course, free of charge.
G
Rating: 4 out of 5
the service is great the products that arrive are what you ordered and the prices are competitive, only point for which I do not put 5 stars is that if you pay with paypal you are charged a fee albeit small (just over 1.8€)on the final bill. however a positive shopping experience.
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C
Rating: 4 out of 5
Both items are really beautiful in person...arrived early and well packaged.
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M
Rating: 4 out of 5
Nothing to say arrived as ordered...
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N
Rating: 4 out of 5
Always a great site, but I find that prices have risen sharply. Too bad
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Response from WonderCity
Dear Nicolas, thank you very much for your confidence. As communicated on our Facebook page in September, all manufacturers without exception have unfortunately increased their prices very significantly (increases in the cost of raw materials, transport and labour linked to the pandemic). Rest assured, we're still fighting for low prices, we've absorbed the increases as much as possible, and you can count on us to remain the most competitive on the market whatever the circumstances!
M
Rating: 4 out of 5
Faster delivery would be cool. I'm of course talking about the second wallet purchase! But otherwise good
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Response from WonderCity
Dear Mandy, thank you for your order! Your order was placed on Sunday December 5th, shipped on the 6th and delivered on the 8th, i.e. in 48 hours, which is in line with our commitments. However, if you had chosen Express delivery, the parcel could have been delivered in 24 hours, i.e. on December 7th. Please do not hesitate to contact us to find out more about our delivery methods. However, we can find no trace of a second order. Did you order the wallet from us? If so, please let us know the order or parcel number so that we can check what happened.
T
Rating: 4 out of 5
Careful preparation of the parcel, just right for the fragile items ordered. The parcel arrived on time. Great satisfaction with the items ordered.
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S
Rating: 1 out of 5
Package received but in pieces... The cup arrived broken in its box...
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Response from WonderCity
Dear Customer, we're very sorry about this inconvenience. The hazards of transport can sometimes damage fragile objects, despite all the care taken in preparing our packages. If you have not already done so, please contact us for an immediate replacement (or refund).
C
Rating: 4 out of 5
The products are as described, the delivery is fast, but customer service cannot be reached by telephone, which makes it impossible to obtain any details. I have given up on a purchase for this reason.
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Response from WonderCity
Hello and thank you for your testimonial. Phone support will be available in early 2022, we are working on it ;-) In the meantime, don't hesitate to contact one of our advisors by e-mail, we'll get back to you within one working day.
L
Rating: 4 out of 5
Fast delivery and impeccable tracking for a first order I was satisfied.
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T
Rating: 4 out of 5
Good service although with slight delay in delivery which however was reported to me promptly. Satisfied
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C
Rating: 4 out of 5
The reception of my parcels was perfect, but I can't say anything about the figurines I ordered, because the packages won't be opened until Christmas. They are gifts. Thank you very much.
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S
Rating: 4 out of 5
I ordered Christmas ornaments from Jiim Shore which I love, good assortment at appropriate prices. Punctual delivery.
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P
Rating: 4 out of 5
As described
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P
Rating: 1 out of 5
After 8 days after the order, I am told that one of the items ordered is not available, at the time of the order there were 2 in stock,they give me the availability of refund, given prepaid number, they tell me that ,since I paid by bank transfer I have to give IBAN,given And after more two weeks nothing. So far promises of refund but still nothing,this refund story started on Oct 29.
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Response from WonderCity
Dear customer, we apologize for the delay. You initially provided a credit card number, but you had not paid with that card, so it was impossible to refund you. Then you sent your IBAN, but our administrative department was exceptionally overloaded and it took longer than usual, we apologize for that. However, I can confirm that the transfer was made and you are offered a 10€ voucher for the inconvenience.