Customer reviews of WonderCity

I love this site I find fee clochettes that I can't find elsewhere and for a collector like me it's great.

Prompt delivery on time, material perfectly packed safely, I had some problems on the site, but likely depended on my device

I ordered a Cinderella teapot which was damaged, probably due to a manufacturing defect, because it was very well packaged, but it didn't look good as a gift. very, very disappointed.

Everything exactly as pictured

Delays to obtain my order too long, 3 months after the date planned for the payment of this one. No commercial gesture possible. Too bad...

A site full of really innovative especially affordable gift ideas. Security in payment, perfect and impeccable packaging, but most important very short delivery time. Maybe shipping costs a little high for my standards, but for the service it fits.

Item ordered in May, said to be available within 3 weeks....I'll never hear from the site until October to notify me of shipment !!!! I had to go to the item's page to see that its availability was postponed from week to week! It was a gift... last time I order from this unreliable and uncommunicative site.

outrageous! order placed in early August still has not arrived and every two three days the delivery scheduled on the online page is slipped by a week! I am a real user - I VIVIDLY DISADVISE!!!

Fast and careful delivery.

One out of three damaged figurines arrived, by the way there is a red sticker on the box of the damaged figurine, which makes you think bad. Packaging intact so I could not know before opening them about the damage. I sent in the correct time message to assistance who after asking for a photo never heard back. Products are nice, but assistance not good. And now I have damaged figurine. I answer here because by email it seems impossible.... I replied to both emails (French/Italian) attaching photos.... 24 hours have passed. Whatever, I give up. Non-existent assistance, except social responses to make the customer look bad. Beyond the damage the mockery, sleazy. Never again this site.

I find it regrettable that this site makes you pay extra when you pay by paypal the box of my figurine funko pop was also damaged.

Great products and competitive prices. However, it turned out to be very difficult to contact customer service.

I've known about this site for years - prices have gone up, shipping times have increased, customer service has improved, but I haven't had to contact them so I can't judge.

Excellent service. Fast and on time. product as described.

Yes scaso because a thousand times they blocked me I want to buy a thing nothing they block me then they send me two packages

Item conforms to description. Fast and careful delivery.

Very good product, very good packaging, nothing to say!

Fast delivery, good prices, compliant products.

Perfect for this last order. On the other hand, I still have an order of 2 items pending: 1 available and 1 in restocking that should have been delivered at the beginning of July and the deadline was pushed back 3 months without notice. In the meantime, it's paid in full and I haven't even received the available item.

This was the first purchase I made through this site. The items are many, beautiful and the prices are competitive with other sites. The unpleasant experience is not about gift city but the courier they rely on, who 2 times claimed they could not find my address although it was correct and I had also left my cell phone in case. I therefore made a complaint to Gift City who assured me that they would redress the courier for this inconvenience. On their part, therefore, I received the utmost helpfulness and support for the difficulty related to the shipment (before, during and after). I will purchase again hoping not to run into this situation again

I purchased as many as 15 pieces of a willow tree item. Five of these were without a warranty certificate inside them, and I was denied a separate shipment of the same, being a wedding favor. I also asked for a small discount, which I was denied, without warning me that the item in question would go on clearance within 48 hours of purchase. Many congratulations Following your response: it is easy for you to say return the item (presumably original) and have to wait weeks for re-purchase, having the ceremony deadline. If you say you are selling something with a certificate, you need to make sure it is there before you ship it! Since you could just open the box without taking out the contents! Don't make excuses

Good service and beautiful products

Was informed after ordering that one of the items was out of stock! I asked to receive the available ones but it was impossible for the site to make 2 shipments! I would have had to cancel my order to send 2 more and incur 2 shipping charges. Not commercial on this one. Otherwise, well-protected and well-kept parcel.

Satisfied with my purchases (including a pre-order). Packages are very well packed and shipped... I recommend!

I was completely satisfied with my purchase

All ok, nice packaging and fast shipping, only note; despite numerous attempts I was never able to contact the toll free number, online help however is immediate.

Product arrived as requested. Perhaps the wait was longer than expected. otherwise all OK

Good products at good prices, but an even wider selection would be welcome, such as my hero academia, attack of the titans, dragon ball Z, naruto... figures.

It's perfect, but it's a long time to wait when things are out of stock... even if it's well noted before ordering :-)

Punctual in shipping and always prompt in answering any question Timely in solving the problem, even in return and 'credit. Good products

I purchased an item for a birthday gift, despite a mix-up, I received assistance and a quick resolution to the problem. A reliable site.

Good service provider, no worries

Very satisfied with the product, arrived quickly and in good condition

Very good prices and delivery...

The package was well protected and the product in excellent condition! The only downside was the delivery to a relay station that was not the one I had selected and imposed without my knowledge! A 1/2 hour lost; not great at this time of year....

I thought the items I had ordered would be larger, which is why I'm not giving them 5 stars. But otherwise they are what I expected. Fast delivery, well packaged products.

Easy ordering. This store has products that others (even the big platforms) don't necessarily have. Payment problem at the time of purchase, I paid too much for the delivery method chosen. My order was put on hold and I lost a little delivery time, but CadeauCity's customer service was very responsive and friendly. Purchase delivered on time, just before Christmas!

Easy and intuitive site, fragile package well protected. a few days delay for delivery but considering Christmas time and covid, I'd say it fits.

Package arrived on time and well packaged! Everything went very smoothly and it was a gift that made me very happy! Thank you

1 because it is not possible to give zero. My experience was very bad. Better communication with the customer is needed: my order was delivered much later than expected and I was never told why it was late; I was the one who had to contact you. No one apologized to me for the delay, nor was I given any discount for the inconvenience. In addition, the packaging was in very poor condition. Absurd that you even have to pay the delivery charge for such poor service. I will never order anything from your site again, you deserve 0 and closure.