Customer reviews of WonderCity

Hello, we thank you for your comment, however a part of it deserves some clarification on our part. We can confirm that the J.Carlton homes for sale on our site are original (we are the world's largest retailer of these homes). In France, the law imposes a maximum penalty of 3 years' imprisonment and a €300,000 fine on anyone offering for sale or selling goods presented under a counterfeit trademark. We didn't understand your question about the size or the made in China label (are these the houses you already own or ours?) The made in China label is always present on the product packaging box and/or under the house in the form of an adhesive label. If you have any questions, please do not hesitate to contact our customer service department. Sincerely

Hello, Instead of advertising to competitors (whose names have been deleted as SPAM in violation of Trustpilot rules) we invite you to really read our GTC. We will take back defective figurines at our own expense and reimburse them in full (including any shipping costs). Our General Terms and Conditions state here: "In the event of defect of a product bought on the present site, the customers have, in accordance with the provisions of the civil code as regards legal guarantee of the hidden defects, a short time to ask for the exchange or the refunding of the product" Good conformity. In addition to the guarantee against hidden defects defined by the French Civil Code, items purchased on this site benefit from the guarantee of good conformity* imposed by articles L211-1 to L212-14 of the French Consumer Code. In order to exercise one of these rights, it is up to them to return the parcel, according to the following procedure: 1) Contact our Customer Service by email or by telephone on 09 63 51 80 12 (10.00am - 5.30pm Mon. - Fri.) and inform them of the nature of the defect found. They will give you the instructions to follow and, depending on the case, will send you a return shipping label. see also https://www.cadeaucity.com/content/16-conditions-generales-de-vente Despite all your "edits", please allow us to remind you that you continue to make a great deal of confusion between breakage linked to transport (informing our CUSTOMER SERVICE of the damage suffered), which is governed by article L. 133-3 of the French Commercial Code (we're based in France) and require rapid intervention, and the guarantee of conformity (the defect in the article - article L211-1 to L212-14 of the French Consumer Code)! Of course, as this is a hand-painted item, we have a duty to warn customers before purchase that there may be differences between products (the manufacturer indicates this as "Unique variations should be expected as this product is hand painted"), so there's a big difference between - breakage due to transport (guaranteed and reimbursed) - manufacturing defect (guaranteed and reimbursed) and hand-painted. All you had to do was contact us, and if, as you claim, these were genuine manufacturing defects (NB these are hand-painted items made using a special technique that enhances their woody feel), we would have sent you a free return label so that we could recover the product and refund its value. You say you've read our terms and conditions, but you've NEVER contacted us, preferring instead to post a negative comment whose sole purpose is to slyly advertise a competitor. We therefore invite you to continue spending more by buying from this competitor. For our part, we will continue to offer other customers our low prices and our services, including an after-sales service which, as you can see from the other hundreds of testimonials, has deserved its 5 stars for years (first FIANET PREMIUM merchant for 7 consecutive years and since November 2018 Trustpilot). Sincerely EDIT: Your comment had been reported to Trustpilot because it clearly and repeatedly named the name of a competitor in violation of anti-spam rules. We therefore strongly doubt the impartiality of this notice.