Customer reviews of WonderCity

no news of my order 17 days after 5 days was announced order FR302125

The packaging was very limited, so the gift box was damaged, which isn't great because it's for a collection and the box is as important as the figurine.

My package was shipped twice and it turned out to be defective and always in the same place there hand of jafar

1st item received packaging damaged on purpose to insert the 2nd item of the order item returned and the item received is clearly a customer return packaging is not sealed and has been opened and you can clearly see that the ear has been broken and glued. Very disappointed so I won't try a third time and I'll order it elsewhere.

My parcel arrived quickly but unfortunately the figurine inside was broken so I had to send it back. I'm waiting for the exchange

So disappointed! Out of three orders in the last year, two items had to be returned because the figurines were broken.

You can't even give your good customers a discount When I made my last purchase, I made a request which was not honored. So you lost a very good customer... My request was far from unusual, since you forgot to mention that the figurine was damaged, and I maintain that your good customers are not rewarded.

I ordered a figurine but it didn't arrive because the deliveryman decided not to come to the Village anymore (long live GLS), so I had to go and pick it up at a gls depot not very close to my house. When I got home, I removed the box and threw it away. I offered the figurine a few days later and it was broken. Reply from cadeaucity: "just glue it back together! Very disappointed

Good evening I received the order before Christmas and this was positive, the negative thing is that the item ordered is failed unfortunately, I requested the return, now I expect another intact item or refund, too bad because it was a gift for friends for Christmas!!!

The package still has not left after two weeks. From their website I have had NO information and it arrived only yesterday, January 2. I can safely post your report. You left little girls without a gift, shame on you!

Customer service not at all commercial for having refused me a benefit to 12 hours! They don't care about us!

I ordered 2 Disney surprise funko pops and got the same one 2 times, so I'm disappointed.

Ordered on June 10th and not received. 14 days later. To be avoided.

parcel never received. i contacted cadeaucity by email 2 times 7 days before inter val. it's been 10 days and i've had no reply from them.

I ordered a Disney figurine for my wife's birthday, the delivery time niquel arrived at the right time but when I opened the box the figurine was broken in 2 places ...

The heat-sensitive Cheshire Cat mug I ordered arrived chipped on the handle, the design of the mug was a bit damaged. I don't recommend the Cadeaucity site and I won't be buying from them again. We're not even sure that the items will be of good quality...

Late parcel Damaged box on arrival No choice but to accept it (as it was late) Only positive point: item ordered as expected No news from customer service by e-mail following complaint too...

Package not delivered on time, never received and returned to sender. And of course I was charged.

The item received was broken

Package received but in pieces... The cup arrived broken in its box...

After 8 days after the order, I am told that one of the items ordered is not available, at the time of the order there were 2 in stock,they give me the availability of refund, given prepaid number, they tell me that ,since I paid by bank transfer I have to give IBAN,given And after more two weeks nothing. So far promises of refund but still nothing,this refund story started on Oct 29.

I ordered a Cinderella teapot which was damaged, probably due to a manufacturing defect, because it was very well packaged, but it didn't look good as a gift. very, very disappointed.

Delays to obtain my order too long, 3 months after the date planned for the payment of this one. No commercial gesture possible. Too bad...

Item ordered in May, said to be available within 3 weeks....I'll never hear from the site until October to notify me of shipment !!!! I had to go to the item's page to see that its availability was postponed from week to week! It was a gift... last time I order from this unreliable and uncommunicative site.

outrageous! order placed in early August still has not arrived and every two three days the delivery scheduled on the online page is slipped by a week! I am a real user - I VIVIDLY DISADVISE!!!

One out of three damaged figurines arrived, by the way there is a red sticker on the box of the damaged figurine, which makes you think bad. Packaging intact so I could not know before opening them about the damage. I sent in the correct time message to assistance who after asking for a photo never heard back. Products are nice, but assistance not good. And now I have damaged figurine. I answer here because by email it seems impossible.... I replied to both emails (French/Italian) attaching photos.... 24 hours have passed. Whatever, I give up. Non-existent assistance, except social responses to make the customer look bad. Beyond the damage the mockery, sleazy. Never again this site.

I find it regrettable that this site makes you pay extra when you pay by paypal the box of my figurine funko pop was also damaged.

Great products and competitive prices. However, it turned out to be very difficult to contact customer service.

Yes scaso because a thousand times they blocked me I want to buy a thing nothing they block me then they send me two packages

I purchased as many as 15 pieces of a willow tree item. Five of these were without a warranty certificate inside them, and I was denied a separate shipment of the same, being a wedding favor. I also asked for a small discount, which I was denied, without warning me that the item in question would go on clearance within 48 hours of purchase. Many congratulations Following your response: it is easy for you to say return the item (presumably original) and have to wait weeks for re-purchase, having the ceremony deadline. If you say you are selling something with a certificate, you need to make sure it is there before you ship it! Since you could just open the box without taking out the contents! Don't make excuses

1 because it is not possible to give zero. My experience was very bad. Better communication with the customer is needed: my order was delivered much later than expected and I was never told why it was late; I was the one who had to contact you. No one apologized to me for the delay, nor was I given any discount for the inconvenience. In addition, the packaging was in very poor condition. Absurd that you even have to pay the delivery charge for such poor service. I will never order anything from your site again, you deserve 0 and closure.

I ordered two articles from you and received one but not the other. The payments went through smoothly but I haven't heard from you since.

Character's broken ear

I made a purchase about two weeks ago, arrived damaged. I contacted them on facebook the page since that is the only way to contact them and after expressing my problem they blocked me, also blocking my second facebook profile where I went to comment under one of their posts to compliment them for their politeness.So then I contacted them by email obviously attaching pictures of the item. After several emails, they send me a new item the next week, (I had to wait for them to get the return to the warehouse and then they sent me the "new" one in the meantime my niece waited, the birthday present I apparently can't give her) guaranteeing to check it before shipping it. Yesterday I get the new item and it is worse than the previous one. I wrote an email enclosing photos, but I never heard back from them. I do not recommend this site, very bad. Especially the ways they have with customers, I have never seen a page block you, they forget that I am the customer and they are the sellers. By the way, I expected them to understand and apologize, but in the end they blocked me.

Very disappointed. The Britto statue has a scratch of about 1 cm on the bow of the Minnie statue.

Product received very late on March 10, whereas the order was placed between February 17 and 29. As a result, I didn't get it in time to give it as a gift, and I'm not satisfied!

I ordered a week in advance and the shipping cost was around 6€. It was for Christmas. I didn't receive it in time. I had asked an advisor if I could expect it without paying the postage. He said yes. I preferred to take the initiative. I don't recommend it for last-minute purchases.

Little the shipping cost compared to other companies, but lu very long the delivery time. TOO LONG.

An article arrived broken. On this site there is no way to talk to anyone verbally. They promised me a replacement saying I had to prepare the package and then tell them to send me the courier, I wrote three emails no response.

Truly a terrible company, with very arrogant employees. They won't send you a return label if they disagree. If you complain, or say you think the service is bad they close your account and are terribly arrogant. I do not recommend anyone to order from here. TERRIBLE COMPANY! Edit : I am definitely not a competitor. But when I see how you respond here to customers who review you negatively. That just proves my point. If you guys dispute every negative review then I understand that there are only good ones! Besides I don't write anything anonymously, I just don't give a billing number because of revenge actions. Like re-closing my account and thus my accrued discount. Also do not report the positive reviews that are really anonymous. Edit 2 : I can show trustpilot the emails in which they threaten me with account closure and reply very aggressively. Thereby trustpilot indicates that I don't have to give the requested info. And I have not received multiple requests only 1 and how arrogant can you be in French while the review is in t English and Dutch. I maintain that I don't give an invoice nr because t don't have to Edit 3: I sent a copy of the invoice so the compliance team of trustpilot can see that I really am a customer. I don't want them to give this info further due to the aforementioned retaliation. A terrible company with very arrogant staff. When they dont agree with ure return they Will not send you a return label. When you file a complaint or tell them you are not impressed with there service, they shut down your account And answer in a horrible rude manner. I would not promote this company to nobody. HORRIBLE company Edit : i am not a competitor looking at ure responses to clients who have left u negative feedback only proves my point. They responses are very aggressive And arrogant! Also im not writing this in secret, im just not providing an invoice nr due to reprimandes like closing my account And therewith loosing my saved discount. Also ure not reporting the positive anomynous feedback. Edit 2 i can show trustpilot all the mails where i am being threatened And they can see the extreme aggressive mails. Also trustpilot told me i dont have to provide the requested information. And i dident get multiple requests only 1 And how arrogant can one be in french when my review is in dutch And English. As stated i Will not provide the invoice nr cause its not mandatory from trustpilot. Edit 3: I sent a copy of the order with ref nr to trustpilot's compliance team. So they can see this rating is based on an actual order. I dont want trustpilot to share this info due to the consequences.