Customer reviews of WonderCity

Fast delivery, interesting prices even if they have risen a bit recently ...

A handsome, well-constructed and authentic object. However, the price remains high.

Very happy

serious rigor reliability and presence quality items that please many .no gift has disappointed thank you

Package arrived very well packed and on time.

Satisfied with the products that I find really pretty and the speed of sending the only small downside and that some items changed price from one day to the next.

I ordered seven willow tree angels, all of which were immediately available at the time of purchase. Not receiving confirmation of prompt shipment, after inquiring via email, I was informed that in fact two of the angels were awaiting supply. I therefore requested that they be replaced with two others that were immediately available, and customer service was helpful in accommodating my request. So after the initial misunderstanding, the shipment was successful and I can be satisfied with my purchase. The prices are great and I also appreciated the care in packaging.

I can only give four stars because the subject I ordered had a small break. On the other hand, I appreciate the responsiveness of this store and the quality of the after-sales service. Thank you for the quality and beauty of your products.

Products arrived quickly and care in packaging. Very good

Package arrived well packaged, according to the correct timing, product as good as picture and description, customer service friendly and knowledgeable. This is not my first time buying and I will do it again

I found myself displaced by the fact that the company did not have one of the products I chose available, which created difficulties for me because it was a gift I had to give. To be fair, when I wrote for information, the delivery date that they then projected to me was met. Romualdo Sciullo

Little the shipping cost compared to other companies, but lu very long the delivery time. TOO LONG.

Fast, good packaging and adequate prices

I could never see the size of the objects in fact the kitten figurine is so small that it looks like a joke.

Items arrived undamaged, problems instead with tracking.

Nothing to say about the service, really faultless, I would have to complain about the contact with the site to place the order...the day before it gave it at 51€ with free delivery and I didn't understand why it didn't let me place the order (even after updating the password), the next day it reported it to me at 48€ but with the delivery cost... after the order I got the email with the flash offers and, the same item was offered at 43€... no comment!

I took other items and as always the service was very good. This time I was disappointed that one item, which I have to give as a gift, was not placed inside a cardboard box but only inside the protective container, taped closed even though it was branded.

I love the WILLOW TREE figurines. Very helpful Customer Service Fast shipping The only downside is that they do not do gift wrapping. Most purchases I believe are made as gifts. I think it is also a way to let people know about the company, where the products were purchased.

Yes, very good delivery, nothing damaged, I recommend.

Fast delivery but I made a mistake and ordered the same item 2 times but they don't refund the return postage.

An article arrived broken. On this site there is no way to talk to anyone verbally. They promised me a replacement saying I had to prepare the package and then tell them to send me the courier, I wrote three emails no response.

For the past few years I have been fond of your lovely Santas , also for gift giving ; home delivery is on time and in excellent condition both the cardboard and the figures .

Great product, exactly the same as the picture.

I had a good time. Fast shipping and perfect and well packed item.

The shipping service is top-notch, and the prices are cool. Just some awkward communication with some of the people in charge of the facebook page, bordering on rudeness, a shame because the rest is pretty nice and there are no stupid questions when you want to be a shopkeeper you answer with tact and politeness.

All perfect!

Quick shipment and product according to description

I purchased the wooden Maui figurine. Upon opening the envelope that contained it, I realized that it was covered with glue, which ruined my purchase in some parts. I tried to fix it, but there were still small residues unfortunately visible. It's a shame because it was supposed to be a gift.

Clear site, timely goods delivery. Great prices. To improve: did not receive an email as an order confirmation. Orders therefore were visible only by logging into the site with credentials.

Competitive prices and fast delivery. Excellent support via chat

exactly as expected. Very good quality. I recommend

Everything ok! Recommended!

Fast shipping and delivery! Figure in good condition! However, I found the figurine a little small for its price, and the finish on the faces isn't perfect!

First and excellent experience. I do not put outstanding to leave you room for improvement. Toppi Gabriel

Very good quality product Only problem with delivery when colissimo got the wrong letterbox Otherwise very satisfied overall.

All ok both the product and delivery

Truly a terrible company, with very arrogant employees. They won't send you a return label if they disagree. If you complain, or say you think the service is bad they close your account and are terribly arrogant. I do not recommend anyone to order from here. TERRIBLE COMPANY! Edit : I am definitely not a competitor. But when I see how you respond here to customers who review you negatively. That just proves my point. If you guys dispute every negative review then I understand that there are only good ones! Besides I don't write anything anonymously, I just don't give a billing number because of revenge actions. Like re-closing my account and thus my accrued discount. Also do not report the positive reviews that are really anonymous. Edit 2 : I can show trustpilot the emails in which they threaten me with account closure and reply very aggressively. Thereby trustpilot indicates that I don't have to give the requested info. And I have not received multiple requests only 1 and how arrogant can you be in French while the review is in t English and Dutch. I maintain that I don't give an invoice nr because t don't have to Edit 3: I sent a copy of the invoice so the compliance team of trustpilot can see that I really am a customer. I don't want them to give this info further due to the aforementioned retaliation. A terrible company with very arrogant staff. When they dont agree with ure return they Will not send you a return label. When you file a complaint or tell them you are not impressed with there service, they shut down your account And answer in a horrible rude manner. I would not promote this company to nobody. HORRIBLE company Edit : i am not a competitor looking at ure responses to clients who have left u negative feedback only proves my point. They responses are very aggressive And arrogant! Also im not writing this in secret, im just not providing an invoice nr due to reprimandes like closing my account And therewith loosing my saved discount. Also ure not reporting the positive anomynous feedback. Edit 2 i can show trustpilot all the mails where i am being threatened And they can see the extreme aggressive mails. Also trustpilot told me i dont have to provide the requested information. And i dident get multiple requests only 1 And how arrogant can one be in french when my review is in dutch And English. As stated i Will not provide the invoice nr cause its not mandatory from trustpilot. Edit 3: I sent a copy of the order with ref nr to trustpilot's compliance team. So they can see this rating is based on an actual order. I dont want trustpilot to share this info due to the consequences.

Site with a lot of bugs but beautiful items well packaged and fast shipping.

no problems . beautiful figurine in very good condition and delivery on time.but I'm still disappointed not to have been contacted by cadeaucity about my previous order.

I'm usually very pleased with my purchases from CadeauxCity! Only by the article, the very fast shipping and the packaging! But this time if unfortunately it was just placed in a box without protection! Bubble confetti or whatever and obviously some pieces were broken that I had to glue back together...