Customer reviews of WonderCity

Hello, we're pleased to hear that you're satisfied with our loyalty program, fast delivery and low prices... we've been able to verify that, before, during and after your order, you never contacted us for any problem (order dated 06 March and delivered since 09 March). In order to understand your dissatisfaction with our after-sales service and find solutions, we would like to know the reasons for your disappointment. Our customer service team is at your disposal on (+33) 0963518012 (Mon-Fri 10.00am - 5.00pm, toll-free) to provide you with any assistance you may require if you have encountered any problems with your order. Sincerely

Hello, Instead of advertising to competitors (whose names have been deleted as SPAM in violation of Trustpilot rules) we invite you to really read our GTC. We will take back defective figurines at our own expense and reimburse them in full (including any shipping costs). Our General Terms and Conditions state here: "In the event of defect of a product bought on the present site, the customers have, in accordance with the provisions of the civil code as regards legal guarantee of the hidden defects, a short time to ask for the exchange or the refunding of the product" Good conformity. In addition to the guarantee against hidden defects defined by the French Civil Code, items purchased on this site benefit from the guarantee of good conformity* imposed by articles L211-1 to L212-14 of the French Consumer Code. In order to exercise one of these rights, it is up to them to return the parcel, according to the following procedure: 1) Contact our Customer Service by email or by telephone on 09 63 51 80 12 (10.00am - 5.30pm Mon. - Fri.) and inform them of the nature of the defect found. They will give you the instructions to follow and, depending on the case, will send you a return shipping label. see also https://www.cadeaucity.com/content/16-conditions-generales-de-vente Despite all your "edits", please allow us to remind you that you continue to make a great deal of confusion between breakage linked to transport (informing our CUSTOMER SERVICE of the damage suffered), which is governed by article L. 133-3 of the French Commercial Code (we're based in France) and require rapid intervention, and the guarantee of conformity (the defect in the article - article L211-1 to L212-14 of the French Consumer Code)! Of course, as this is a hand-painted item, we have a duty to warn customers before purchase that there may be differences between products (the manufacturer indicates this as "Unique variations should be expected as this product is hand painted"), so there's a big difference between - breakage due to transport (guaranteed and reimbursed) - manufacturing defect (guaranteed and reimbursed) and hand-painted. All you had to do was contact us, and if, as you claim, these were genuine manufacturing defects (NB these are hand-painted items made using a special technique that enhances their woody feel), we would have sent you a free return label so that we could recover the product and refund its value. You say you've read our terms and conditions, but you've NEVER contacted us, preferring instead to post a negative comment whose sole purpose is to slyly advertise a competitor. We therefore invite you to continue spending more by buying from this competitor. For our part, we will continue to offer other customers our low prices and our services, including an after-sales service which, as you can see from the other hundreds of testimonials, has deserved its 5 stars for years (first FIANET PREMIUM merchant for 7 consecutive years and since November 2018 Trustpilot). Sincerely EDIT: Your comment had been reported to Trustpilot because it clearly and repeatedly named the name of a competitor in violation of anti-spam rules. We therefore strongly doubt the impartiality of this notice.

Hello, thank you for your comment. We are pleased to learn that, despite the poor condition of the shipping carton, the care taken by our teams with its contents enabled you to receive the goods in perfect condition. In reading your comment we note that this is not the first time that your local deliveryman has delivered a carton in poor condition. Unfortunately, we can't keep track of how each driver treats his parcels. We therefore advise you, should the problem arise again, to write a precise and concise comment on the delivery note (which the driver is obliged to accept). For example: "parcel re-scotched", "parcel opened", "parcel wet", "parcel with holes", "parcel damaged", "carton crushed", "carton with a blow" and if any doubt persists, note "refusal for breakage" and also take photos of the carton. To prevent this type of incident, which also affects the good reputation of our company, we suggest that you always opt for delivery with signature or to a post office, so that you are present when you receive the parcel. More than just a Trustpilot notice, written comments on the delivery note and the application of these tips will enable us to raise the awareness of the people who manage parcel distribution in your area and thus prevent the problem from recurring. Best regards

Hello, Since our site exists, loyalty points are validated within 3 working days after the delivery of the order then you have one year to use them. Everything is well specified in the rules and in the GTC.

Hello, We put items on sale when the manufacturers deliver them to us. It is impossible to do better. Best regards

Hello, We are very sorry that you were not satisfied with our service, which has been distinguished for 10 years by its courtesy and quality. However, please allow us to point out that you notified us of the defect by email on November 26 at 13:38 and our Customer Service department sent you all the return information the same day at 15:57, as well as the return label to send the item back to us. The explanations you received are the standard information we send to all customers requesting a warranty return, and they detail the steps to follow to return the item in order to avoid errors in packaging and/or labeling. We will continue our internal investigation to verify what you were not satisfied with in the responses while noting that your claim was processed and resolved the same day and within hours of your request. Sincerely

Good morning, When we shipped a previous order of his we only received criticism because he complained about not being able to be present at the time of subsequent delivery attempts (why buy online then?), service, etc. etc. . . Recall that we offered her the opportunity to deliver where she wanted (at her place of work, at a relative, friend, neighbor...). Moreover, on our facebook page, phrases bordering on defamation were directed at our company, which, not wanting to activate legal action, preferred to limit itself to a simple ban. In order to avoid the recurrence of unpleasant, costly and unnecessary litigation and to avoid disrespectful attacks on our staff and the companies with which we work, we regret to inform you that we will no longer be able to deliver to the address indicated. Sincerely

Hello, We are very sorry for the delay, your order should have been delivered on the 15th. However the Chronopost tracking indicates that: "Chronopost informs you that consignee was absent on 11-15-2018 at delivery attempt for parcel No XU131855166FR. (Chronopost informs you that consignee was absent on 11-15-2018 at delivery attempt for parcel No XU131855166FR.) "We also informed you by email on the same day. Sincerely

Hello, As you already knew (see our email of 14/11), the Post Office has confirmed that your package was delivered to you on 13/11/2018 (tracking number 6A12226652550 - without signature*). Pursuant to art 1315 c.civ, we have requested proof of delivery, which we have sent to you. It is therefore impossible for us to invoke the loss or deterioration of the parcel. We have also advised you to contact your neighbors and your post office and ask your letter carrier. Indeed, as explained on our site, in the case of delivery without signature, the Post Office delivers your parcel to the letterbox and can take the initiative of handing it over to anyone present at the address. It can also deliver to a janitor or concierge who agrees to take delivery. Among the options proposed, you have chosen a letterbox delivery without a signature. Your negative note will not resolve this situation, even if you believe that, despite all the explanations and proof of delivery provided, it is up to our company. We would advise you instead to lodge a complaint for spoliation with the gendarmerie if you think that your letterbox has been opened. Sincerely

Hello and thank you for your comment. As we have already explained on several occasions, we are not the manufacturers. It is therefore possible that some of the 4,000 items on sale on our site may be temporarily out of stock, especially on the most popular products. We receive merchandise on a daily basis, but the speed with which certain items are restocked depends on the manufacturers' production capacity. Sincerely

Hello and thank you for your comment. We are delighted to read that everything went well. Perhaps the rating of 4 stars out of 5 means that something did not satisfy you? If so, we'll be happy to help you. Sincerely