Customer reviews of WonderCity

Dear Maria,
We are very sorry about what happened and, after reading your comment, we are writing to you directly to better understand the situation and offer you a solution. However, we have not received a response from you.

We remain at your disposal at any time to resolve this and ensure that you always receive your orders in perfect condition.

Dear Carmen,

Thank you for your order. The carrier (GLS) has confirmed to us that the package was delivered with a signature on 30/06.

We want to remind you that you can contact us at any time through your customer area on our website.

Is it possible that you confused our company with another one that did not deliver your order?

Dear Marnix,

Thank you very much for your feedback. We are sorry to hear that you experienced the waiting time as long and frustrating.
We would like to provide you with some additional explanation to clear up any possible misunderstanding.

This was a pre-order, with an estimated delivery period between April 17 and May 8.
The item actually arrived at our location on May 2, within the expected timeframe.
As is customary with pre-orders, we contacted you by email to confirm the shipment.

Since we did not receive a response, we kindly reminded you several times on 10/05, 17/05, 25/05, 05/06, and 16/06.
You eventually confirmed on June 18 that we could ship, after which the package was sent immediately and delivered on June 23.

We would like to reassure you:

The announced delivery time was adhered to,

And we have been particularly diligent by following up with you multiple times to ship your order as quickly as possible.

Please do not hesitate to contact us if you have any further questions.

Hello Maria, thank you for your order.

We confirm that the refund for the unavailable item was processed regularly on 19/06 via bank transfer.

The item was available from the supplier at the time of your order, but unfortunately it was no longer available when we tried to order it. This type of situation can happen with ordered items, although it remains a rare case.

Our customer service is at your complete disposal for any requests.

We apologize for the inconvenience caused. Our team has contacted you to clarify the situation and take the necessary measures with the delivery agency to ensure it does not happen again.

Dear Customer, We are delighted that our products and services meet your expectations. Regarding your comment on product evaluations, you are quite right to emphasize this aspect. Please note, however, that these are items that are permanently out of stock, not temporarily. If an item is no longer on sale, it is unfortunately not possible to review it. This limitation exists because reviews are primarily intended to guide other customers in their choices.

Hello Geraldine, we apologize for any misunderstandings and would like to provide you with the following clarification: The estimated delivery dates indicated on our website are based on immediate payment by credit card or PayPal. However, you have chosen to pay by bank transfer. In this case, the deadline will only begin once the transfer has been received in our bank account, which explains the additional delay you have observed. We hope to be able to clarify the situation and will be happy to provide you with further information.

Dear Customer, We are very sorry for this inconvenience. If you have not already done so, we invite you to submit a return request online via your customer area. We will of course recover the broken item and exchange it for you, or refund your money if you prefer. Don't hesitate to contact our customer service team, who will be happy to help you with any further questions you may have.

Dear customer, We are very sorry for your negative experience. However, we would like to remind you that you ordered items that were not available and whose estimated delivery time is several weeks. To avoid any misunderstanding, we would like to emphasize that this delivery time was clearly communicated to you both during your order and in the order confirmation email. You were informed that this delivery date was merely an estimate based on the information provided by the supplier and in no way constitutes a guarantee. Your request to cancel has already been processed and our accounting department will make the transfer to the IBAN you provided yesterday. For your information, the expected item should be back in stock by the end of the week. Do not hesitate to place a new order - we look forward to finally sending you your package.

Dear Customer, We are sorry for the inconvenience and hope that the item sent in exchange brings you complete satisfaction. Please do not hesitate to contact us.

Dear Maria Luisa Please be advised that the package shipped on December 10 is still in transit. Due to the high volume of shipments in the Rome region, the GLS network is experiencing higher than normal delivery times. We apologize for this inconvenience. However, the package should be delivered shortly and, in any case, will arrive before Christmas. Please feel free to contact us again if the situation does not change in the next few days. [EDIT : Your package was delivered on December 17].

Hello and thank you for your order. Due to a sorting error on the Chronopost platform, your delivery has indeed been delayed by 24 hours. We apologize for this inconvenience. We invite you to contact our customer service team, who will be happy to offer you some compensation.

Dear customer, we are pleased to inform you that home delivery to Monaco has been restored. Please do not hesitate to contact our customer support if you encounter any problems. However, we do not deliver to relay points in Monaco, as the Chronopost Pickup network is not present in Monaco.