Customer reviews of WonderCity

Dear Michel, thank you for your comment! We invite you to visit the "Loyalty card" section of your Customer Area. You've already accumulated almost €10 on your card, which you can convert into a discount coupon. What's more, thanks to your purchases, you've also become a 2-star member of the club: you'll benefit from immediate discounts across the entire site. Finally, we invite you to follow us on Facebook or Instagram so you don't miss out on any of the special offers we post.

Dear Customer, We sincerely regret that your experience did not meet your expectations. Customer satisfaction is our top priority. However, after 7 months of use, it is unfortunately not possible for us to accept an exchange of your bag under the pretext that it could be a manufacturing defect. Our customer service has handled your complaint with great professionalism and responded quickly and accurately to your numerous comments. Your account will of course remain active and you will be able to place further orders if you wish. We look forward to providing you with complete satisfaction in the future.

Dear Customer, We are sincerely sorry for the delay in delivery which was due to an incident in the GLS sorting center serving your department. This situation was exceptional and does not reflect the delivery quality of our partner. We would like to thank you for your order and hope to be able to send you other parcels in the future with greater success!

Dear Luc, We would like to assure you that the items we sell are brand new and genuine. Despite all our precautions, damage can unfortunately occur during transport and we are sincerely sorry if this is the case with your parcel. Our customer support team has contacted you and is awaiting photos of the box in order to deal with your complaint. We will of course find a suitable solution for you.

Dear Customer, We are very sorry for the inconvenience. First of all, we'd like to reassure you that all the figurines for sale on our site are brand-new and authentic. It may happen that some figurines are opened and checked by our team, particularly in the case of certain Premium statues on which we know from experience that defects are unfortunately frequent (traces of glue, paint defects, chips, holes, etc.). In this way, we make sure before dispatch that the item meets our customers' legitimate quality requirements, and thus avoid any disappointment. When this is the case, to avoid any misunderstanding, we insert a verification coupon with the first name of the person who checked the statue. Our customer service department has just contacted you to find out more and to check whether this statue has indeed been checked by our team, or whether there are factory defects. It's not normal for a figurine to arrive in this condition. Naturally, you can return the item free of charge and receive a full refund if you wish, in line with our satisfaction guarantee. We invite you to continue your dialogue with our customer service department. We will do everything in our power to ensure your satisfaction.

Dear Fleur, The courier made 3 delivery attempts to your address on June 25, 26 and 27 and noted that you were absent each time. Our customer service team has just contacted you by email to assist you. Don't worry, we are by your side until you receive your package.

Dear Customer, thank you for your order and we apologize for the delay in delivery. Your order was dispatched immediately, unfortunately the parcel was delayed in the carrier's network and was delivered in D+5 instead of D+2 on average. Please do not hesitate to contact us for any further information.

Dear Customer, We would like to thank you for your order and apologize for not seeing your e-mail, which had fallen into the spam filter. You did the right thing and we thank you. Please be assured that we are currently working with our technical department to ensure that this type of situation, although rare, does not recur. All necessary measures will be implemented over the next few days.

Dear Jean-Pierre, first of all, thank you for your purchase and your positive evaluation of our service! Our customer service department will contact you to find out more, as we have no idea what this is about. We don't send any advertising to parcel recipients, either by e-mail or in the parcel, and we take care not to include any invoices either.

Dear customer, first of all, we would like to thank you for your loyalty and this new order. We sincerely apologize for this inconvenience. Indeed, your package left our warehouse on Friday, May 10 to be delivered to you. It seems that a delivery attempt took place on Monday, May 13 but the company being closed, the deliveryman could not deposit your package. On the tracking of the package, it is indicated a postponement of delivery Tuesday, May 14, postponement of delivery also on Thursday, May 16. The package was finally shipped back to our warehouse. As indicated in our exchanges, we will send you a new package tomorrow with another carrier. Wishing you a good receipt.

Dear customer, we understand your frustration due to the waiting time caused by your bank transfer. Due to the holidays and the weekend, the processing by the banks took longer than usual. You have insisted that we ship the package based on a screenshot only, but you will, I hope, understand that we cannot reasonably ship any goods until we have actually received the funds. As mentioned in our conversations, we recommend that you prefer to pay by credit card or PayPal as these are confirmed immediately. We regret this initial experience and hope that you will still give us the opportunity to prove the quality of our service to you in the future.

Dear Customer, We apologize for the inconvenience caused by the faulty item whose description obviously did not correspond to reality. Please accept our apologies. However, you can return the item to us for a full refund, even without the box. The items in our "Les Imparfaits" section benefit from the same guarantees as the others, i.e. a free 30-day return policy. Please do not hesitate to contact our customer service team, who will do everything in their power to ensure your complete satisfaction.