WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.
I purchased for the first time on Cittàdelregalo recently, and I found efficiency in everything from the purchase,to the arrival of the product itself.
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Eleonora C.
Rating: 4 out of 5
Very punctual and great value for money products
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Stefania
Rating: 4 out of 5
Purchase arrived after 48h as written on the website. I also used the customer service and the response time was excellent. I would purchase from them again.
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Eric T.
Rating: 4 out of 5
Nothing to say about the delivery time and conformity of the item. Only one comment. According to the recommendations concerning the receipt of the order. I checked that the package was airtight. I felt obliged to apologize to the delivery man, who replied "I'm only the delivery man". A surprising response, given the procedures to be followed in the event of an anomaly.
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Response from WonderCity
Dear Eric, thank you for your order. You are quite right to check the condition of the parcel before accepting it, no one can blame you. But don't worry, our customer service team is always at your side to find a solution to any problem you may have ;-)
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Axelle
Rating: 3 out of 5
Nothing to say about the order and delivery time. However, I was disappointed with my purchase... (Mickey PumpkinTown lampposts). I was expecting something bigger, and above all the two lights are connected by a wire and are ultra light, and the battery box is bigger than the two lights put together... For a Halloween effect, it's not what you'd expect... Too bad... The photo is misleading...
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Response from WonderCity
Dear Axelle, we are very sorry if the item did not meet your expectations. Please note that all purchases on our site are protected by our Money Back Guarantee. You have 30 days to return the item for a full refund. Please do not hesitate to contact us.
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Ronan B.
Rating: 4 out of 5
Very good backpack as pictured my son is delighted and received quickly.
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Joanna W.
Rating: 1 out of 5
I ordered 2 Disney surprise funko pops and got the same one 2 times, so I'm disappointed.
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Response from WonderCity
Funko POP! surprises are indeed random, and we're sorry to hear that you were unlucky. We'll gladly exchange one for you at our expense. Please contact our customer service department, who will tell you how to proceed.
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Michaella R.
Rating: 4 out of 5
I bought a backpack for my son who is starting middle school. It's not very practical for school stuff (too small and only one compartment inside) but it's great for sports...
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Ma�Lys C.
Rating: 4 out of 5
I was delighted with the products and the speed of delivery, but one of the parts was broken when it arrived (I glued it back together as best I could).
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Response from WonderCity
We apologize for this inconvenience. Please do not hesitate to return the item for an exchange if you wish. Our customer service is at your disposal. Thank you for your confidence!
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Dany
Rating: 4 out of 5
Nothing to complain about!!! Professional company with very honest prices, everything smooth from order to receipt of goods.
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Andrea V.
Rating: 4 out of 5
Speed and promptness in service. Efficiency and attention. Quick execution and excellent product condition
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Aurelien R.
Rating: 4 out of 5
Serious website
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Leonie R.
Rating: 4 out of 5
I am very, very happy with my purchase. Ordered with care and sent very quickly.
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Lemoine J.
Rating: 3 out of 5
Late delivery, deadlines not met. 1 week and not 4 as indicated. The gift was late. Very nice figurines all the same.
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Response from WonderCity
Dear Jimmy, thank you for your purchase and we are very sorry for the delay in delivery. Your order was placed on 20/06 at 10:30 and handed over to the carrier the same day at 14:09. Colissimo's usual delivery times are 48/72 hours throughout France, so you should have received this parcel on 22/06 or 23/06. We have notified the carrier of this anomaly, which is attributable to them.
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Bastien S.
Rating: 1 out of 5
Ordered on June 10th and not received. 14 days later. To be avoided.
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Response from WonderCity
Dear customer, the parcel was dispatched the same day as your order, as you can check on your tracking link. Unfortunately, the tracking indicates a problem at the relay point you have chosen (parcel blocked pending delivery). We are very sorry for this inconvenience and will of course send you a new parcel or refund your money. As I cannot find any trace of an exchange on this subject, I would ask our customer service department to contact you within the next few minutes to find a solution that suits you.
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Maria G.
Rating: 3 out of 5
Arrived packaging great Only one thing I phone number never answer even by message are not present of the rest good
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Ga
Rating: 4 out of 5
Four stars because I have only had one experience so far, so I am cautious. I have had a very good experience. Fast shipping time, no hiccups, frequent communication. The feeling is that the customer is very well taken care of. Then, of course, again, I've only had one experience. It was lucky, though.
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Beaufort
Rating: 4 out of 5
The order was dispatched promptly.
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Sophorn C.
Rating: 4 out of 5
Very fast shipping. Package well packed. Very good.
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Pauline
Rating: 4 out of 5
Satisfactory first order on cadeaucity. No problems encountered. Items in stock, shipped quickly, received quickly as well.
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Daniel S.
Rating: 1 out of 5
parcel never received. i contacted cadeaucity by email 2 times 7 days before inter val. it's been 10 days and i've had no reply from them.
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Response from WonderCity
Dear customer, your request of April 22, 13:32 was answered the same day at 14:52 by a reply to your email o****[email protected]. We have just sent you this e-mail again and would ask you to check your junk mail if necessary. This e-mail contains instructions for registering your delivery complaint (La Poste certifies that it has delivered to you) and sending you a new parcel as soon as possible (or refunding your money). We apologize for this inconvenience and remain at your disposal.
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Monsieur B.
Rating: 4 out of 5
Good prices, but delivery a little long, well everything is relative 4 days is not so great.
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Daniela
Rating: 3 out of 5
Very appreciated gift, however, too bad about the shipping time which was not met. I ordered on March 4 and received on the 10th. I had received an initial email from the courier notifying me that delivery would be on the 8th and then another email advising me of the delay in delivery. All in all, it is a shame since I had to pay shipping charges since my order did not reach the minimum for free shipping.
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Giovanna A.
Rating: 4 out of 5
Package arrived on time, carefully packed. Satisfied!
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Gerard R.
Rating: 4 out of 5
Well, it's a nice object but it looks very fragile.
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Utente O.
Rating: 4 out of 5
Shipping ok and Trackable. Mammolo slightly defective, but I understand it is handmade. 4 out of 5 stars is good.
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Giampiero
Rating: 4 out of 5
Everything perfect!!! Beautiful products. 4 out of 5 because you can always improve!!!
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Franck F.
Rating: 4 out of 5
Hello. Good site, I order from them often. Fast shipping. This time I received my Jim shorts box damaged. I hope it was just an exception. I'll see about the next order. Thanks anyway!
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Skal
Rating: 4 out of 5
Nikel! Received quickly and as expected!
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Adriano O.
Rating: 4 out of 5
Item equal to expectations. Perfect time and manner of delivery.
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Yuri
Rating: 3 out of 5
I bought 2 items of jim shore disney, on the products arrived in good condition well packaged, unfortunately I had a problem with the shipment I got the message that they would come by for delivery and for 2 days spent at home waiting no one was seen I contacted the courier who told me that there was no house number so I should have contacted the city of the gift whatever even if when you enter the data the system should force you to put the n. Civic I say my mistake I managed to contact the city of the gift and told me that the courier would come by that day that was not so another day spent at home waiting for no one ! Anyway apart from this inconvenience everything ok
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Morgan F.
Rating: 4 out of 5
The only flaw for me is paying shipping despite the price of what you buy which is not little! otherwise everything perfect
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Guillaume P.
Rating: 4 out of 5
Delivery which, as is often the case, ended up in a point relay even though we had asked for it to be delivered to our home. Positive point: timing kept for Christmas.
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Justine C.
Rating: 4 out of 5
Great items that arrive quickly, but some are far too expensive.
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Guillaume L.
Rating: 1 out of 5
Package not delivered on time, never received and returned to sender. And of course I was charged.
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Response from WonderCity
Dear Guillaume, we're really sorry about this bad experience. The tracking of your parcel indicates that on 24/12 at 12h22, the deliveryman called you on 0647XXXX10 and that you instructed him to leave the parcel at a relay point. However, despite our reminders, you never picked up the parcel at the tobacconist's, whose address and times you were given. This is why the parcel was finally returned to us yesterday. We will contact you today to refund you or send you a new parcel if you wish.
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Cocoa
Rating: 1 out of 5
The item received was broken
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Response from WonderCity
Dear customer, we are very sorry about this and invite you to return the item for an exchange or refund. You can do this directly online or by contacting our customer service department. Returns are, of course, free of charge.
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Gianni8I
Rating: 4 out of 5
the service is great the products that arrive are what you ordered and the prices are competitive, only point for which I do not put 5 stars is that if you pay with paypal you are charged a fee albeit small (just over 1.8€)on the final bill. however a positive shopping experience.
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Margot
Rating: 3 out of 5
The order went well as did the delivery cpdt the figurine although intact had quite a few paint defects (the holidays imminent I could not return) so I had to repaint myself some parts it's a shame given the cost of products they are not impeccable.for the rest nothing to say.
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Response from WonderCity
Dear Margot, thank you very much for your order and we apologize for any inconvenience. The items in the Disney Traditions range are hand-painted and made using techniques that exalt the slightly "rough" and woody aspect, sometimes showing "imperfections" which are above all the sign of authentic handiwork. Whatever the case, we'll exchange or refund any item, no questions asked, and return shipping is free. Our priority is your 100% satisfaction.
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Carla
Rating: 4 out of 5
Both items are really beautiful in person...arrived early and well packaged.
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Mouge C.
Rating: 4 out of 5
Nothing to say arrived as ordered...
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