WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.
Always a great site, but I find that prices have risen sharply. Too bad
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Response from WonderCity
Dear Nicolas, thank you very much for your confidence. As communicated on our Facebook page in September, all manufacturers without exception have unfortunately increased their prices very significantly (increases in the cost of raw materials, transport and labour linked to the pandemic). Rest assured, we're still fighting for low prices, we've absorbed the increases as much as possible, and you can count on us to remain the most competitive on the market whatever the circumstances!
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Sylvie B.
Rating: 3 out of 5
I am satisfied with the gift but not with the delivery. No call from the delivery person. I had to pick up the package at a relay point. I chose home delivery so I wouldn't have to go anywhere...
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Response from WonderCity
Hello Sylvie and thank you for your purchase! We apologize for the inconvenience. The tracking of your parcel indicates that the deliveryman came to your home on Wednesday, December 8 at 10:59 am and that in your absence the parcel was indeed dropped off at a relay point. If this was not the case, we apologize. Please do not hesitate to report your parcel letter carrier's behavior by calling 3631.
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Mandy R.
Rating: 4 out of 5
Faster delivery would be cool. I'm of course talking about the second wallet purchase! But otherwise good
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Response from WonderCity
Dear Mandy, thank you for your order! Your order was placed on Sunday December 5th, shipped on the 6th and delivered on the 8th, i.e. in 48 hours, which is in line with our commitments. However, if you had chosen Express delivery, the parcel could have been delivered in 24 hours, i.e. on December 7th. Please do not hesitate to contact us to find out more about our delivery methods. However, we can find no trace of a second order. Did you order the wallet from us? If so, please let us know the order or parcel number so that we can check what happened.
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Thierry M.
Rating: 4 out of 5
Careful preparation of the parcel, just right for the fragile items ordered. The parcel arrived on time. Great satisfaction with the items ordered.
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Sb
Rating: 1 out of 5
Package received but in pieces... The cup arrived broken in its box...
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Response from WonderCity
Dear Customer, we're very sorry about this inconvenience. The hazards of transport can sometimes damage fragile objects, despite all the care taken in preparing our packages. If you have not already done so, please contact us for an immediate replacement (or refund).
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Cv
Rating: 4 out of 5
The products are as described, the delivery is fast, but customer service cannot be reached by telephone, which makes it impossible to obtain any details. I have given up on a purchase for this reason.
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Response from WonderCity
Hello and thank you for your testimonial. Phone support will be available in early 2022, we are working on it ;-) In the meantime, don't hesitate to contact one of our advisors by e-mail, we'll get back to you within one working day.
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Ludivine B.
Rating: 4 out of 5
Fast delivery and impeccable tracking for a first order I was satisfied.
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Tangari
Rating: 4 out of 5
Good service although with slight delay in delivery which however was reported to me promptly. Satisfied
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Chrislaine R.
Rating: 4 out of 5
The reception of my parcels was perfect, but I can't say anything about the figurines I ordered, because the packages won't be opened until Christmas. They are gifts. Thank you very much.
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Sil
Rating: 4 out of 5
I ordered Christmas ornaments from Jiim Shore which I love, good assortment at appropriate prices. Punctual delivery.
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Philippe
Rating: 4 out of 5
As described
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Pietro N.
Rating: 1 out of 5
After 8 days after the order, I am told that one of the items ordered is not available, at the time of the order there were 2 in stock,they give me the availability of refund, given prepaid number, they tell me that ,since I paid by bank transfer I have to give IBAN,given And after more two weeks nothing. So far promises of refund but still nothing,this refund story started on Oct 29.
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Response from WonderCity
Dear customer, we apologize for the delay. You initially provided a credit card number, but you had not paid with that card, so it was impossible to refund you. Then you sent your IBAN, but our administrative department was exceptionally overloaded and it took longer than usual, we apologize for that. However, I can confirm that the transfer was made and you are offered a 10€ voucher for the inconvenience.
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Pascaline A.
Rating: 4 out of 5
I love this site I find fee clochettes that I can't find elsewhere and for a collector like me it's great.
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Martina R.
Rating: 4 out of 5
Prompt delivery on time, material perfectly packed safely, I had some problems on the site, but likely depended on my device
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Rosita
Rating: 4 out of 5
Everything exactly as pictured
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Valerio D.
Rating: 3 out of 5
I am satisfied in general, the product internally arrived undamaged and perfect, in a very short time, unfortunately, however, the box of the object had a clean cut, a break that in a Disney statue, in my opinion is not acceptable, a little more care should be taken in the packaging, and the box that contains the object should be a little larger ... (we know how couriers treat parcels) because in a collectible statue the packaging has a great importance, I did not feel like disputing and sending back the product as inside is absolutely perfect and intact, there is to say however that the outer sactola with an obvious break, annoys me beyond belief. In view of this, I do not know whether I would make another purchase in the future....
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Sebastien C.
Rating: 1 out of 5
Delays to obtain my order too long, 3 months after the date planned for the payment of this one. No commercial gesture possible. Too bad...
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Response from WonderCity
Dear Sébastien, we are sincerely sorry for this inconvenience. However, we would like to remind you that the dates indicated on a pre-order are only an estimate based on the manufacturer's initial information, and by no means a guaranteed deadline. This year, all manufacturers are experiencing significant delays. As this was clearly mentioned when you placed your order, as well as on your tracking link, we are sorry to say that no commercial gesture is possible. However, you did have the option of cancelling your pre-order at any time and being reimbursed.
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Mattia
Rating: 4 out of 5
A site full of really innovative especially affordable gift ideas. Security in payment, perfect and impeccable packaging, but most important very short delivery time. Maybe shipping costs a little high for my standards, but for the service it fits.
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Eric
Rating: 3 out of 5
DELIVERY TIME RESPECTED, PACKAGED CORRECTLY BUT A SLIGHT DEFECT ON THE FIGURINE. I WOULD HAVE APPRECIATED A LITTLE THANK-YOU NOTE LIKE SOME SITES CAN PROVIDE.
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Response from WonderCity
Dear Eric, thank you very much for your order. Please do not hesitate to use our online returns form for a quick exchange of your figurine if it has the slightest defect. Our aim is your 100% satisfaction
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Marion
Rating: 1 out of 5
Item ordered in May, said to be available within 3 weeks....I'll never hear from the site until October to notify me of shipment !!!! I had to go to the item's page to see that its availability was postponed from week to week! It was a gift... last time I order from this unreliable and uncommunicative site.
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Response from WonderCity
Dear Marion, the figurine you ordered was originally due to arrive at the end of May, but the manufacturer has been experiencing many delays due to production problems. We are very sorry about this. As soon as we received the item, your parcel was delivered. You should also know that we sent you an e-mail on June 2 with a link enabling you to follow the progress of your order in real time, and that you could cancel your order at any time. Our customer service team was also on hand to help you. We're sorry we weren't able to meet your expectations, but you can rest assured that we do everything we can to offer our customers the most pleasant shopping experience possible.
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Anna M.
Rating: 1 out of 5
outrageous! order placed in early August still has not arrived and every two three days the delivery scheduled on the online page is slipped by a week! I am a real user - I VIVIDLY DISADVISE!!!
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Response from WonderCity
Anna Maria, we are very sorry about this situation. As mentioned in the email, the manufacturer is having many problems producing this item and we have not received any specific information from them, so the order has been put on hold. We are aware of the inconvenience and of course we have refunded your order as requested. Please do not hesitate to contact us if you have any problem, our customer support is very efficient and fast in finding solutions. In consideration of this inconvenience, we have offered you a 10€ voucher in the hope that you will give us a second chance.
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Christophe C.
Rating: 4 out of 5
Fast and careful delivery.
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Patrizia
Rating: 3 out of 5
The merchandise I don't know how it arrived undamaged.The box crushed in one corner and as a result the packaging of the willow tree statue is also ruined!The polystyrene inside that is supposed to prevent shocks is completely broken and punctured at the bottom.Since I have to give it as a gift I repaired it with transparent tape. I will definitely not buy,more anything from gift city.
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Response from WonderCity
Patrizia, we are very sorry about this situation. Despite all the care we take in preparing the packages, unfortunately the package was damaged in transit. We immediately offered to send a courier to your home for an exchange. We look forward to hearing from you.
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Marie S.
Rating: 1 out of 5
I find it regrettable that this site makes you pay extra when you pay by paypal the box of my figurine funko pop was also damaged.
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Response from WonderCity
Dear Marie, we're sorry if, despite all our precautions, the packaging did not arrive intact. If there is any problem with the figurine, please do not hesitate to contact us and we will, of course, exchange it for you. We also recommend secure payment by credit card (Crédit Mutuel platform), which is free of charge. We also accept bank transfers and cheques free of charge.
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David F.
Rating: 3 out of 5
I received a parcel that didn't correspond to my order. I ended up having to send this item back to finally receive the item I ordered. I'm out of town, so it wasn't easy for me to go back and forth to the delivery address in a region that isn't mine. Disappointed for a first experience with you. Have a nice day!
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Del
Rating: 4 out of 5
I've known about this site for years - prices have gone up, shipping times have increased, customer service has improved, but I haven't had to contact them so I can't judge.
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Claudia R.
Rating: 4 out of 5
Excellent service. Fast and on time. product as described.
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Ribbi B.
Rating: 1 out of 5
Yes scaso because a thousand times they blocked me I want to buy a thing nothing they block me then they send me two packages
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Response from WonderCity
Dear customer, Fabio, You have placed several orders with cash, but you never pay when the courier arrives. So now we have asked you to pay for orders by credit card, Paypal or bank transfer. As a result of this, you continue to regularly create new customer accounts under various fictitious names and keep trying to order with cash. Please contact our customer service department to end this charade and find a solution if you really want to place orders in our store.
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Charl�Ne
Rating: 4 out of 5
Item conforms to description. Fast and careful delivery.
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Mc
Rating: 4 out of 5
Very good product, very good packaging, nothing to say!
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Eric N.
Rating: 4 out of 5
Fast delivery, good prices, compliant products.
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Schott N.
Rating: 4 out of 5
Perfect for this last order. On the other hand, I still have an order of 2 items pending: 1 available and 1 in restocking that should have been delivered at the beginning of July and the deadline was pushed back 3 months without notice. In the meantime, it's paid in full and I haven't even received the available item.
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Response from WonderCity
Hello Nathalie, we're sorry for any delay, the post-covid period is indeed complicated for manufacturers. When you placed your order, we sent you an e-mail with a link to track your order in real time. You can consult this link at any time for the latest dates updated by the manufacturer. If you'd like us to ship the available item in your order, no problem: a simple message to our customer service department will do the trick.
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Martina T.
Rating: 4 out of 5
This was the first purchase I made through this site. The items are many, beautiful and the prices are competitive with other sites. The unpleasant experience is not about gift city but the courier they rely on, who 2 times claimed they could not find my address although it was correct and I had also left my cell phone in case. I therefore made a complaint to Gift City who assured me that they would redress the courier for this inconvenience. On their part, therefore, I received the utmost helpfulness and support for the difficulty related to the shipment (before, during and after). I will purchase again hoping not to run into this situation again
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Client8550
Rating: 3 out of 5
I don't think it's right to lose the benefit of our acquired club stars. We don't all have the opportunity to buy often. For my part, I sometimes put money aside to buy a long-awaited figurine. Once again, it's the one with the most money who gets rewarded... And to answer your question, since we can't do it again. Is it normal to lose the club points collected after one year? It's virtually impossible to reach 3-star status! But hey... that's called commerce...
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Response from WonderCity
Dear Customer, We have taken note of your comment and would like to point out that the CadeauCity loyalty program is particularly generous and is based on a double reward system. On the one hand, Loyalty Points are accumulated and converted into vouchers valid for 1 year on the entire site, with no minimum purchase required. On the other hand, Club Actions offer discounted prices all year round to customers who maintain a regular purchasing pattern. The first level in the Club starts at €50 of spending per year, enabling as many people as possible to benefit.
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Rox
Rating: 1 out of 5
I purchased as many as 15 pieces of a willow tree item. Five of these were without a warranty certificate inside them, and I was denied a separate shipment of the same, being a wedding favor. I also asked for a small discount, which I was denied, without warning me that the item in question would go on clearance within 48 hours of purchase. Many congratulations Following your response: it is easy for you to say return the item (presumably original) and have to wait weeks for re-purchase, having the ceremony deadline. If you say you are selling something with a certificate, you need to make sure it is there before you ship it! Since you could just open the box without taking out the contents! Don't make excuses
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Response from WonderCity
Dear customer, We are surprised that the certificate is missing and we apologize for that. Unfortunately, we cannot check every item we ship. As we told you, all of our items are new and authentic. We offered to return these items (at our expense) and refund you, but you declined. Regarding sales, this is a regulated period. You cannot benefit from the sales retroactively, we are sorry.
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Anne L.
Rating: 3 out of 5
I had two problems with orders but the rest is nice for my collection.
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Angela M.
Rating: 4 out of 5
Good service and beautiful products
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Carole
Rating: 4 out of 5
Was informed after ordering that one of the items was out of stock! I asked to receive the available ones but it was impossible for the site to make 2 shipments! I would have had to cancel my order to send 2 more and incur 2 shipping charges. Not commercial on this one. Otherwise, well-protected and well-kept parcel.
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Response from WonderCity
Dear customer, we apologize for any inconvenience. However, after checking, the item was indeed marked unavailable on the site at the time of your order. A red box was displayed on your basket's validation page, informing you of availability between 22/05 and 12/06. You also received an automatic e-mail a few minutes after placing your order, confirming the dispatch date of your parcel. Of course, in the event of an error on our part, rest assured that we will proceed with as many shipments as necessary at our own expense.
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Marina
Rating: 4 out of 5
Satisfied with my purchases (including a pre-order). Packages are very well packed and shipped... I recommend!
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Martine P.
Rating: 4 out of 5
I was completely satisfied with my purchase
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