WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.
i was surprised by the appearance of these figurines, which didn't really match the description, and the material used isn't what i thought it would be. the figures are in painted plaster, a little too big to play with, even for a big girl, and would only be conceivable in a shop window, but not precious enough to be in a shop window. I wanted Disney dolls for my little girls, but these are painted plaster figures they won't be able to play with. Admittedly, the description clearly states that this is not a toy.
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Response from WonderCity
Dear Customer, We apologize for any misunderstanding. As indicated in their description, the figurines in the Disney Haute Couture collection are made entirely of hand-painted resin. They are not toys, but collectors' items. If you wish to return the figurines for a refund, please contact our customer service department.
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Daniele
Rating: 4 out of 5
All ok, nice packaging and fast shipping, only note; despite numerous attempts I was never able to contact the toll free number, online help however is immediate.
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Maria A.
Rating: 4 out of 5
Product arrived as requested. Perhaps the wait was longer than expected. otherwise all OK
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Elodie B.
Rating: 4 out of 5
Good products at good prices, but an even wider selection would be welcome, such as my hero academia, attack of the titans, dragon ball Z, naruto... figures.
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Sandrine F.
Rating: 4 out of 5
It's perfect, but it's a long time to wait when things are out of stock... even if it's well noted before ordering :-)
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Giovanna P.
Rating: 4 out of 5
Punctual in shipping and always prompt in answering any question Timely in solving the problem, even in return and 'credit. Good products
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Caterina
Rating: 4 out of 5
I purchased an item for a birthday gift, despite a mix-up, I received assistance and a quick resolution to the problem. A reliable site.
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Édith K.
Rating: 3 out of 5
Good delay, good follow-up but the subject ordered: "figurine Joker and Batman", the Joker was removed from its base, I did not return, because just to offer. So I collected .
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Response from WonderCity
Dear Edith, we are very sorry about this inconvenience! Despite all the precautions we take and the care we take with our parcels, it unfortunately happens that an item may arrive damaged. Of course you can return it to us free of charge (prepaid return) for a refund or exchange. Please do not hesitate to contact our Customer Service.
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Caroline A.
Rating: 3 out of 5
the choice is very varied, and the products interesting. However, if you're looking for an "in-stock" product, you'll have to wait a long time, and the dates will be pushed back.
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Response from WonderCity
Dear Caroline, thank you for your feedback. We would like to point out that the estimated arrival dates are those indicated by the manufacturer. Unfortunately, delays are frequent, especially in the current pandemic context. We update the dates each time we have new information from the manufacturer. These delays affect all market players and are not specific to our store.
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Laurent R.
Rating: 4 out of 5
Good service provider, no worries
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Beky
Rating: 4 out of 5
Very satisfied with the product, arrived quickly and in good condition
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Virginie L.
Rating: 4 out of 5
Very good prices and delivery...
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Philippe L.
Rating: 4 out of 5
The package was well protected and the product in excellent condition! The only downside was the delivery to a relay station that was not the one I had selected and imposed without my knowledge! A 1/2 hour lost; not great at this time of year....
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Jean-Marie
Rating: 3 out of 5
Hello, it would be necessary to put fragile on the cardboard because I kept the article for fear that the next one arrives to me even worse. I stuck a piece on the tray. It's a real shame, but it's fragile after all. Otherwise, shipping is very fast.
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Delphine M.
Rating: 4 out of 5
I thought the items I had ordered would be larger, which is why I'm not giving them 5 stars. But otherwise they are what I expected. Fast delivery, well packaged products.
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Max T.
Rating: 3 out of 5
Great priced item compared to other sellers, fast and safe shipping
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Julien B.
Rating: 4 out of 5
Easy ordering. This store has products that others (even the big platforms) don't necessarily have. Payment problem at the time of purchase, I paid too much for the delivery method chosen. My order was put on hold and I lost a little delivery time, but CadeauCity's customer service was very responsive and friendly. Purchase delivered on time, just before Christmas!
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Graziella
Rating: 4 out of 5
Easy and intuitive site, fragile package well protected. a few days delay for delivery but considering Christmas time and covid, I'd say it fits.
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Leila
Rating: 4 out of 5
Package arrived on time and well packaged! Everything went very smoothly and it was a gift that made me very happy! Thank you
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Eric
Rating: 1 out of 5
1 because it is not possible to give zero. My experience was very bad. Better communication with the customer is needed: my order was delivered much later than expected and I was never told why it was late; I was the one who had to contact you. No one apologized to me for the delay, nor was I given any discount for the inconvenience. In addition, the packaging was in very poor condition. Absurd that you even have to pay the delivery charge for such poor service. I will never order anything from your site again, you deserve 0 and closure.
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Response from WonderCity
We apologize for the delay beyond our control. Your package was on hold because SDA Express could not deliver to your area (too many drivers in Covid quarantine). We waited until the situation improved and the SDA Express agency in your area accepted packages again. We would like to point out that we responded very quickly and accurately to all your e-mails. We are sorry that our service did not live up to your expectations.
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Caron A.
Rating: 4 out of 5
First order placed on this site and satisfied
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Bernadette L.
Rating: 4 out of 5
good quality
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Stefania T.
Rating: 4 out of 5
punctual and courteous
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Lena
Rating: 4 out of 5
Site-compliant
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Ebel B.
Rating: 4 out of 5
The products sold are attractive and as described. On the other hand, I find it hard to understand how the site works: products are put in stock when they are not, immediate debit before shipping (even if the product is not in stock!) I had to send several emails before getting a reply from customer service and I received my products 10 days after the expected date. too bad!
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Federica
Rating: 4 out of 5
Really nice products and quick delivery. Too bad you can't put a Wishes card in the package.
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Jonathan S.
Rating: 4 out of 5
Fast and careful delivery, I am satisfied with my order.
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Federica
Rating: 4 out of 5
Great prices, fast shipping, but slightly damaged item
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Romero
Rating: 4 out of 5
The color is a little dull on the hair Fast delivery Nickel packaging
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Boucheny
Rating: 3 out of 5
package arrives too late incorrect tracking number
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Response from WonderCity
Dear customer, we apologize for this inconvenience. However, your parcel arrived quickly at the chosen relay point on 17/11, but you didn't collect it until 26/11. After checking, the tracking number provided was correct. Please contact our customer service department to find out what happened.
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Francoise B.
Rating: 4 out of 5
Satisfied received my order quickly and competitive price.
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Josiane C.
Rating: 4 out of 5
I have always been satisfied with Jim Shore shipping. But this time the shipping delay was too long and I didn't get my items in time to give them as gifts: a month without a valid excuse. I only got the explanation after sending an e-mail. What a shame! Today I received my parcel still well packed. Thank you very much. Sincerely Josiane Conchon
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Bs
Rating: 4 out of 5
Perfect! Arrived in very good condition, nothing to complain about so far! Beautiful items and lots of gift ideas!
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Donatello C.
Rating: 4 out of 5
Arrived quickly. However, the cup ordered had a small cleavage in the heat-sensitive coating.
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Cliente
Rating: 4 out of 5
item as pictured arrived on time
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Johanna
Rating: 4 out of 5
Fast shipping
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Client(E)
Rating: 4 out of 5
deadline met, item in good condition great!
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Celine B.
Rating: 4 out of 5
Hello I ordered July 1, 2020 received very quickly nothing to say about the delivery. I received the broken statuette so I contacted him by email with photos the next day I had an answer for a return and he sent me a new one. Quite happy with the service
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Mesnil X.
Rating: 4 out of 5
Package well packed. item in good condition. Very fast delivery. item as described. normal price.
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Despy J.
Rating: 4 out of 5
Fast and careful delivery. Prices are reasonable.
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