Customer reviews of WonderCity

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 8 351 published reviews

Summary of reviews

WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.

Reviews 1, 3 and 4 stars

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Mme C.
Rating: 4 out of 5
Fast delivery... good quality item.
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Elena M.
Rating: 1 out of 5
I made a purchase about two weeks ago, arrived damaged. I contacted them on facebook the page since that is the only way to contact them and after expressing my problem they blocked me, also blocking my second facebook profile where I went to comment under one of their posts to compliment them for their politeness.So then I contacted them by email obviously attaching pictures of the item. After several emails, they send me a new item the next week, (I had to wait for them to get the return to the warehouse and then they sent me the "new" one in the meantime my niece waited, the birthday present I apparently can't give her) guaranteeing to check it before shipping it. Yesterday I get the new item and it is worse than the previous one. I wrote an email enclosing photos, but I never heard back from them. I do not recommend this site, very bad. Especially the ways they have with customers, I have never seen a page block you, they forget that I am the customer and they are the sellers. By the way, I expected them to understand and apologize, but in the end they blocked me.
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Response from WonderCity
Elena, We are sorry for this bad experience. We did our best to satisfy you and regret that the item did not meet your quality requirements. Our customer service department has fully refunded you. As a result of several Facebook comments that broke the rules, you were no longer allowed to write new comments. This block was temporary, and we would be happy if you participated again.
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A.bertin
Rating: 4 out of 5
the subjects I requested arrived without a hitch, as they always do. And they are superb.
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M R.
Rating: 4 out of 5
Good, correct delivery
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Elo
Rating: 4 out of 5
Very good site, I'd give it one star less because the prices can sometimes vary from one month to the next, but when you look more closely, sometimes the initial price is not the same as it was before the promotional offer, and some products take a long time to be restocked, so the price when it comes back is not the same.
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Margot
Rating: 3 out of 5
I'm very satisfied with the figurine I bought, which is splendid, a little less so with the cadeaucity service, which charges more if you use PayPal...great shame. I received a damaged cardboard box with a hole in one side! with a bit of protection but the figurine wasn't wedged in the center, so the official box was in bad condition and every collector knows the importance of boxes...I wanted to order again with cadeaucity and a figurine (not planned as a limited edition) went from 70€ to more than 90€ because I quote "victim of its success" it's the business but so I took it elsewhere...also a shame...
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Response from WonderCity
Hello and thank you for your testimonial. We attach great importance to the protection of the items we ship, so if a package is damaged, we invite you to refuse it and/or report it to us immediately in order to open a claim with the carrier.
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Cliente
Rating: 4 out of 5
Excellent product as pictured arrived on time and well packaged.
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Client(E)
Rating: 4 out of 5
Deadline met and goods in very good condition
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Client(E)
Rating: 4 out of 5
The parcel arrived very well packed not disappointed the figurine is really beautiful But the preparation time of order and delivery was rather long (1 week)
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Response from WonderCity
Dear customer, thank you for your order. Due to the Covid19 situation, Colissimo delivery times may sometimes be longer than normal, for which we apologize. This is beyond our control.
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Andrea
Rating: 4 out of 5
The item arrived quickly and without any problems. I am not putting 5 stars because I found it difficult to get in touch with customer service by phone
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Bougnot C.
Rating: 4 out of 5
The size of the last figurine is not what I expected. A little smaller than my previous order. Sincerely
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Audrey
Rating: 4 out of 5
I love this figurine, the only downside is the red paint on Mrs. jumbo's head which was a bit damaged, so I had to redo it.
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Cliente
Rating: 4 out of 5
All good, only thing is not clear how to get the gift wrap. I expected, therefore, a wrapped package....
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Response from WonderCity
We are sorry but we do not offer gift wrapping. Items are sent in their original box.
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Leroy
Rating: 4 out of 5
I thought I'd get a bigger rose. Very nice color.
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Cliente
Rating: 4 out of 5
Accurate and fast in shipping. Fantastic Romero Britto items for sale.
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Corentin
Rating: 4 out of 5
I ordered a figurine on March 31 and received it in perfect condition on April 08. Delay a little long but with the current situation it is quite normal. I'm really satisfied, so I'll give it 4 stars this time, as I'm waiting to see how long it will take to deliver when the situation recovers. But given the responsiveness of the people who work for the site, I think I'd quickly go up to 5 stars. They listen to me and respond quite quickly, especially to e-mail requests. Thank you very much for that!
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Client
Rating: 4 out of 5
Seriousness and fast delivery
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Brigitte D.
Rating: 4 out of 5
Very satisfied
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Stefano65
Rating: 4 out of 5
Serious and accurate as seldom happens on line. What can I say they have earned our trust . Bravo
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Cécilia
Rating: 4 out of 5
I received my parcel quickly, however, a little more protection of the box would have been welcome. What's more, under the base of my figure are dings like traces of a cutter's neck ... It's a shame, although it doesn't show.
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Cliente
Rating: 4 out of 5
Prompt and punctual shipment and perfect goods well packed
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Madame L.
Rating: 4 out of 5
The items in the order correspond very well to my expectations. It's a pity that delivery was delayed.
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Myriam
Rating: 4 out of 5
A wide selection at very reasonable prices I don't give 5 stars because there is always a product being restocked.
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Cliente
Rating: 4 out of 5
Very accurate and fast delivery. Goods arrived in good condition and perfect packaging. highly recommend.
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Client(E)
Rating: 4 out of 5
Well received but light packaging
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Bove N.
Rating: 3 out of 5
Quality product I expected a faster delivery...
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Cliente
Rating: 4 out of 5
Faithful reproductions, fair enough price, delivery on time
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Cliente
Rating: 4 out of 5
Prompt in delivery Great product
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Bove N.
Rating: 4 out of 5
Arrived on time and the fourth one we've bought
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Veronica
Rating: 4 out of 5
Smooth transaction, smooth delivery and on time
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Claudia R.
Rating: 4 out of 5
Very satisfied - the products that come to you match exactly what you see on the screen - On time delivery. This is not the first time I have purchased and definitely will not be the last.
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Chiara B.
Rating: 3 out of 5
Great promotions on the site, too bad it's slow and if you put items in the cart they don't get saved (if you close the page and maybe come back in a few hours later) and if you enter from your computer and then on your phone you no longer see the items you put in the cart.
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Response from WonderCity
If you log into your customer account, the shopping cart is saved and can be viewed from any computer or phone connected to the same customer account. Please feel free to contact us if you have any problems ;-)
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Matfada
Rating: 4 out of 5
Good site I recommend
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Cliente
Rating: 4 out of 5
Everything perfect and on time Shipping cost a little expensive
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Caroline F.
Rating: 4 out of 5
Top fast and careful shipping Parconte I've noticed for some time that the more the years go by the more the figurines are more and more expensive. It's a shame not to have promo codes for pre-orders for 3-star members in addition to discounts. I'm a very loyal customer and order almost every month, but I find that there aren't so many rewards once you're a 3-star member.
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Elo
Rating: 4 out of 5
Long lead times when products are out of stock
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Magica 5.
Rating: 4 out of 5
all ok as expected
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Adriana
Rating: 4 out of 5
Clear and truthful description, prices in line with other sellers, fast delivery and well managed
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Stéfany D.
Rating: 4 out of 5
Super products, very well packaged, trustworthy site, interesting promotions, wide choice of products. Delivery 1 little longer in this festive period.
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Carpentier L.
Rating: 4 out of 5
Quality of subject and packaging. Delivery time respected.
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