Customer reviews of WonderCity

9,8 /10

Based on 8 351 published reviews

5 7 718 92% 4 478 6% 3 61 1% 2 31 0% 1 63 1%

Summary of reviews

WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.

Reviews 1, 4 and 5 stars

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Sabini V.

Published on 05/04/2018 à 12h27

Beautiful site, on-time shipping, beautiful products

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Mario

Published on 05/04/2018 à 07h45

Affordable prices, excellent service and vast assortment.

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Cliente M.

Published on 04/04/2018 à 15h55

I received the replacement to the claimed part. What can I say!!! Excellent and professional in handling complaints as well. GREAT THANKS!

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Denise

Published on 03/04/2018 à 11h57

The customer service is very helpful and efficient.I ordered the favors for my son's baptism and I was really satisfied.Very fast in delivery,neat and accurate packaging.

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Asteria.glo

Published on 03/04/2018 à 10h35

Fast delivery and undamaged goods! Very satisfied as always! Keep up the good work!!!

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Cliente

Published on 29/03/2018 à 16h24

This is my first purchase on Cittadelregalo and I can say that I am super satisfied! Speed in delivery (only 5 days from the time of purchase); I found courtesy, helpfulness and clarity when I contacted the site to request a change in my order and last but not least, the quality of the goods was beyond my expectations! I recommend Cittadelregalo to everyone and I myself will not hesitate in the future to make new purchases!!!

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Cliente M.

Published on 23/03/2018 à 04h52

Fast shipping and delivery! More than reliable company!

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Teresa

Published on 20/03/2018 à 21h31

Reliable and very fast,I will always buy from them

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Cliente M.

Published on 20/03/2018 à 14h09

Quick delivery and helpfulness and kindness from the hotline operator. Unfortunately, I received a damaged figurine, but the company was available for replacement which I expect by the end of April as the item I ordered was not in stock. So I will be able to give full stars when the replacement is done. I can say for now that they have proven to be serious and reliable. Thank you

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Dora

Published on 20/03/2018 à 13h54

Very fast and accurate customer service in responses. Excellent shipping. In one day I received the goods. Highly recommended

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Cliente

Published on 20/03/2018 à 09h33

Everything ok. Products arrived quickly and undamaged. Lower prices than others.

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Cliente

Published on 20/03/2018 à 09h25

Great service, fast and accurate! Bravo

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Laura

Published on 19/03/2018 à 09h53

Ordered Willow Tree angels: wonderful product, absolutely met expectations, very fast delivery, great packaging.

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Clientezanardi E.

Published on 19/03/2018 à 03h04

I think you are always the best in the industry , honest - accurate - reliable , anyone can trust , little , very much instead , but sure , thanks for being there , your articles are wonderful , congratulations , just what was needed , see you soon......ciao.....

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Cliente

Published on 14/03/2018 à 13h31

Great everything

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Cliente

Published on 14/03/2018 à 11h05

The order arrived in a short time impeccably only flaw 10€ shipping is a lot.

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Response from WonderCity Published on 14/03/2018

Good morning, Thank you for your comment. Simply allow us to point out that the shipping costs, as clearly specified before validating the order, were 5.9€ as the total amount of the order itself was less than 49€ (free shipping from 49€ purchase). You chose cash on delivery payment, which as reported involves an additional flat fee of 4.9€ (collection charges). If you had chosen payment by Card, Paypal or bank transfer you would not have paid any cash on delivery cost. All this is specified in the shopping cart before validating the payment. Best regards

Gabry

Published on 14/03/2018 à 06h04

Simplicity of the site and purchase mode, speed in shipping products, perfect packaging. Recommended

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Francesca

Published on 12/03/2018 à 19h15

Perfect products, perfect packaging, fast shipping

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Cliente

Published on 12/03/2018 à 11h59

All perfect

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Concetta G.

Published on 12/03/2018 à 08h33

Gift City the top. Excellent products and fast delivery. I recommend.

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Cliente

Published on 09/03/2018 à 21h27

Pest arrived, great prices!

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Cliente

Published on 09/03/2018 à 19h31

Quick and accurate!

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Jakly

Published on 09/03/2018 à 17h31

I ordered two products from the Jim Shore line, and in addition to having a wide range of products from the same line, they are also of excellent finish. Lots of products for all budgets and tastes. I recommend it to anyone who loves this line and not.

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Clientezanardi E.

Published on 08/03/2018 à 03h34

To my surprise I discovered a company that keeps what it says , congratulations , you are trustworthy , you can trust for sure , serious , adequate and even better than what you say , really unique and alone , thank you for all this , I extend cordial greetings , in faith : Zanardi Enrico , hello , see you soon....

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Francesca

Published on 07/03/2018 à 12h01

Fast shipping and perfect items...highly recommended!

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Raffaella

Published on 07/03/2018 à 07h56

Very satisfied with the purchase

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Cliente

Published on 06/03/2018 à 18h48

Order arrived on time, product in line with expectations, overall therefore satisfactory.

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Tiziano T.

Published on 06/03/2018 à 08h13

Great Store / Extensive Catalog / Good Prices It 's the first time I buy from CittadelRegalo and I must say that initially I remained doubtful that for shipping time they said 4-6 days, being accustomed me to buy from collectibles sites that in 24/48h deliver the product to your home; however, I had to reconsider with my order! Fortunately, the product arrived in 3 days and the possibility to pay cash on delivery was really very convenient! I will definitely buy more from them, plus with the loyalty points system the offers get even more interesting!

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Alberto

Published on 05/03/2018 à 12h48

all perfect, arrived even earlier than expected.

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Massimo C.

Published on 05/03/2018 à 08h03

First order,no problem...material arrived according to description ne right time

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Marica

Published on 04/03/2018 à 22h07

The store is stocked and the service satisfactory

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Ines

Published on 04/03/2018 à 18h32

Excellent seller ,very fast shipping

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Katia

Published on 04/03/2018 à 14h05

I am glad I discovered "Cittadelregalo" I was very surprised because the goods arrived very quickly ; in perfect condition, packed with care. I have already recommended the site to a friend who has the same needs as me and I do not rule out continuing to buy again myself.

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Stefania

Published on 04/03/2018 à 13h20

Excellent site with very interesting and original gift ideas. The purchase was very easy and very fast shipping. Excellent packaging.

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Cliente

Published on 01/03/2018 à 18h04

accurate and fast

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Cliente V.

Published on 01/03/2018 à 16h51

A nice site sally that I find that there is little assortment as disney jim store that is to be has step with the collection of the moment or even if a product ends keep the image with the price so at least you can say that there is this thing but maybe it is missing.Good evening

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Response from WonderCity Published on 02/03/2018

Good morning and thank you for your comment. Just allow us to point out that regarding the collection you requested, all items available in Europe (but also many normally available only in the USA) are on our site. In particular all the very latest items. Clearly in some cases it is necessary to wait for the manufacturer to deliver. Also, if a product runs out and a restock is planned, its image with the price always remains visible to everyone. For example, if you click on the image of the item itself, you can enter your email in a special box to be notified as soon as the item becomes physically available for purchase again. On the other hand, if an item is sold-out (no longer in production) we prefer to remove it permanently from the site to avoid unnecessary waiting. Best regards Customer Service

Heidi

Published on 01/03/2018 à 15h22

Shipping was fast, product arrived undamaged, I was expecting packaging that would enhance the artifact more. I would definitely recommend purchasing from Cittadelregalo.

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Cliente

Published on 01/03/2018 à 11h02

...All perfect, nothing to complain about. Joseph

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Vania C.

Published on 01/03/2018 à 09h08

100% satisfied ! As always cittadelregalo is a name and a guarantee ! Thank you very much once again

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Jacopo

Published on 01/03/2018 à 08h10

Fast shipping and really nice item, I will definitely make more purchases

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