Customer reviews of WonderCity

We are sorry for your disappointment, but we would like to clarify some important elements.

The item was purchased on pre-order. The availability dates indicated for pre-order products are those estimated by the manufacturer and, as we clearly specify at the time of order and on the cart page, these are purely indicative dates, with no guarantee and subject to logistical uncertainties.

Your order was therefore neither forgotten nor was the item available without being shipped: simply, the product had not yet arrived at our warehouse.

You subsequently chose to cancel the pre-order before the goods arrived. When the product actually arrived and became available in stock, you placed a new order.

The higher price of the second purchase is explained in the same way: the special price you initially benefited from was reserved for pre-orders. Once the pre-order was canceled and the product already available in stock was purchased, that promotional rate was no longer applicable.

We understand that waiting for a product can be frustrating, but in this case, both the delay compared to the estimated date and the price difference following the cancellation of the pre-order do not stem from an error in managing your order.