Customer reviews of WonderCity

Dear Customer, we are very sorry for this inconvenience. The photos clearly show that it is a wallet, but the product sheet does indeed state a purse. We will correct this and customer service will contact you for a commercial gesture. Of course you can return the item free of charge and be reimbursed if you wish.

Dear customer, thank you for your purchase and we're sorry that the gift did not live up to your expectations. The gift in question, as described on the promotional offer, is a 6cm Disney mystery figurine worth 3.99€.

Dear customer, we are very sorry about this inconvenience. After questioning the carrier, he informed us that there are major works underway in your village which will last 3 months. Some days, vehicles will be able to pass through, others not. As far as exchanging the item is concerned, our customer support simply told you that you must return the item in its original box, without which it is impossible to activate the warranty. The packing carton is of no importance. Customer support has also advised you that, in view of the sharp break and the material (resin), it would also be possible, if you wish, to glue the piece back together very neatly using conventional strong glue. In any case, we will always find a solution and appropriate compensation. We invite you to continue the discussion with our customer support team, who look forward to hearing from you.

Dear customer, we are sorry for this inconvenience. Of course we will refund you or ship another one. Please make sure we take the utmost precaution to protect the packages we ship.

Dear customer, We confirm that your package was shipped on December 19. As you can see from the tracking link provided, this package arrived in your country (Switzerland) on December 21. We are sorry if this package has not been delivered to you yet, it is obviously abnormal. We will immediately open a complaint with the courier company and customer service will contact you to find a solution.

Dear Customer, we are very sorry for the inconvenience. The situation is as follows: you have asked to benefit from a retroactive promotion on an order that has already been paid for and shipped, even though this promotion did not exist at the time of your order. In addition, you failed to mention that you had used, with our tolerance, a promotional code reserved for new customers, even though this was your 11th order. Although we are committed to customer satisfaction, I hope you will understand that our customer service department could not reasonably accommodate your request. We would like to thank you for your purchase and your loyalty, and remain at your disposal for any information you may require on our sales policy.

Dear Eric, thank you for your order. You are quite right to check the condition of the parcel before accepting it, no one can blame you. But don't worry, our customer service team is always at your side to find a solution to any problem you may have ;-)

Funko POP! surprises are indeed random, and we're sorry to hear that you were unlucky. We'll gladly exchange one for you at our expense. Please contact our customer service department, who will tell you how to proceed.

We apologize for this inconvenience. Please do not hesitate to return the item for an exchange if you wish. Our customer service is at your disposal. Thank you for your confidence!

Dear customer, the parcel was dispatched the same day as your order, as you can check on your tracking link. Unfortunately, the tracking indicates a problem at the relay point you have chosen (parcel blocked pending delivery). We are very sorry for this inconvenience and will of course send you a new parcel or refund your money. As I cannot find any trace of an exchange on this subject, I would ask our customer service department to contact you within the next few minutes to find a solution that suits you.

Dear customer, your request of April 22, 13:32 was answered the same day at 14:52 by a reply to your email o****[email protected]. We have just sent you this e-mail again and would ask you to check your junk mail if necessary. This e-mail contains instructions for registering your delivery complaint (La Poste certifies that it has delivered to you) and sending you a new parcel as soon as possible (or refunding your money). We apologize for this inconvenience and remain at your disposal.