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A
Rating: 4 out of 5
Beautiful backpack, the bag does not quite match the description given on the website, too bad, I needed just that size
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Customer reviews of WonderCity
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 8 351 published reviews
Summary of reviews
WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.
Reviews 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
All is well,except that I received the article the next day and x mostly I was not at home is I found it outside the gate fortunately behind the column,I know you don't have anything to do with it. xbut that's how it was
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R
Rating: 4 out of 5
The shipments are fast, it is a reliable store, in this last order I have returned for the first time, so the times are going well and everything in general.
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W
Rating: 4 out of 5
Fast and good delivery
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S
Rating: 4 out of 5
First delivery never received but thank you for returning the item
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L
Rating: 4 out of 5
nice figurine, I imagined plush
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K
Rating: 2 out of 5
Hello arrived with the original box damaged and white traces of use on the packaging? On enlarging the figurine, I discovered an additional problem with the paint and the swollen base. Bad condition... !
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Response from WonderCity
Dear Customer, First of all, we would like to assure you that the products we sell are brand new and genuine. We are very sorry if the condition of the box and the product does not meet your expectations. We invite you to request a return online from your customer area. We will be happy to assist you if necessary.
L
Rating: 4 out of 5
The products offered by this site are very interesting and the service is excellent, with fast, careful delivery. I've ordered several times and have never been disappointed. The loyalty program is a bit mediocre because they tell you that you can accumulate money on your loyalty card by commenting on an item but if the item is out of stock you can't comment on it so you can't accumulate on your card. It's a shame and a bit unfair, but the rest is fine.
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Response from WonderCity
Dear Customer, We are delighted that our products and services meet your expectations. Regarding your comment on product evaluations, you are quite right to emphasize this aspect. Please note, however, that these are items that are permanently out of stock, not temporarily. If an item is no longer on sale, it is unfortunately not possible to review it. This limitation exists because reviews are primarily intended to guide other customers in their choices.
M
Rating: 4 out of 5
nice products
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G
Rating: 3 out of 5
That the scheduled delivery date was not met and the parcel only arrived four days later
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Response from WonderCity
Hello Geraldine, we apologize for any misunderstandings and would like to provide you with the following clarification: The estimated delivery dates indicated on our website are based on immediate payment by credit card or PayPal. However, you have chosen to pay by bank transfer. In this case, the deadline will only begin once the transfer has been received in our bank account, which explains the additional delay you have observed. We hope to be able to clarify the situation and will be happy to provide you with further information.
R
Rating: 4 out of 5
The order went through without a hitch, fast and efficient and top delivery.
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C
Rating: 4 out of 5
Ordered items arrived in good condition, satisfied, will recommend
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M
Rating: 4 out of 5
Beautiful items and always available and arrive in three or four days and if they have a defect they ask you how you want to do
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M
Rating: 4 out of 5
good products
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R
Rating: 4 out of 5
Everything perfect as per description arrived all well packed and super punctual
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N
Rating: 4 out of 5
Problem solved without a hitch and careful delivery
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F
Rating: 4 out of 5
Fast, careful delivery. Very good after-sales service
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C
Rating: 4 out of 5
Item corresponds to the photo, very good follow-up, fast delivery, but can the messages be translated into French? I recommend it, bravo
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M
Rating: 4 out of 5
Very good product fast delivery I recommend this quote
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A
Rating: 4 out of 5
The Christmas period was certainly the cause of the time it took for my order to be dispatched (order placed on November 29th and dispatched on December 12th) but all my parcels have always been delivered with care so we can forgive this small delay.
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N
Rating: 4 out of 5
The delivery arrived on time and was well packaged.
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A
Rating: 4 out of 5
Great products. Shipping a little slow.
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A
Rating: 3 out of 5
top but late delivery . i pay the delivery on purpose
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Response from WonderCity
Hello and thank you for your order. Due to a sorting error on the Chronopost platform, your delivery has indeed been delayed by 24 hours. We apologize for this inconvenience. We invite you to contact our customer service team, who will be happy to offer you some compensation.
A
Rating: 2 out of 5
ONE ITEM ARRIVED BROKEN, SO I RETURNED IT.
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Response from WonderCity
Dear Customer, We are sorry that despite all precautions taken, the item arrived damaged. Of course, you can return it free of charge for an exchange or refund with a simple click from your customer space. Please feel free to contact our customer service department, who will be happy to help you.
T
Rating: 4 out of 5
Competitive price, fast and impeccable delivery. The only downside is that I can no longer have my order delivered to Monaco, whereas I used to be able to. I can't understand why.
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Response from WonderCity
Dear customer, we are pleased to inform you that home delivery to Monaco has been restored. Please do not hesitate to contact our customer support if you encounter any problems. However, we do not deliver to relay points in Monaco, as the Chronopost Pickup network is not present in Monaco.
V
Rating: 4 out of 5
I've already bought several Disney items via Cadeaucity and I've always been very satisfied. This time, however, I'm a bit disgusted because I paid 104 euros for my item and 2-3 days after receiving an e-mail, it was reduced to 79 euros. Of course, this doesn't detract from my satisfaction with the figurine I received.
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M
Rating: 4 out of 5
Very serious but there were delays in delivery I recommend you to change courier company
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A
Rating: 2 out of 5
I have not received the goods to date. GLS is definitely not a great delivery service, not even to the stores. Packstation would make things a lot easier
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M
Rating: 4 out of 5
Well, no need to say any more!
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A
Rating: 4 out of 5
Very good arrival, always well packaged, conforms to photos and descriptions. Always delighted with the quality of the products.
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M
Rating: 4 out of 5
Several orders to date packages always in very good condition and very fast delivery, I put that 4 stars because the level of coupons they are very rare despite several orders.
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Response from WonderCity
Dear Michel, thank you for your comment! We invite you to visit the "Loyalty card" section of your Customer Area. You've already accumulated almost €10 on your card, which you can convert into a discount coupon. What's more, thanks to your purchases, you've also become a 2-star member of the club: you'll benefit from immediate discounts across the entire site. Finally, we invite you to follow us on Facebook or Instagram so you don't miss out on any of the special offers we post.
M
Rating: 4 out of 5
I appreciate the fast shipping and the care with which the products are packaged, fast delivery except in case of restocking (logical!) I highly recommend!
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S
Rating: 4 out of 5
large selection of items, fast shipping except that it is not free for Corsica ... even colissimo while the rates are the same anywhere in metropolitan France (including Corsica)...
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T
Rating: 3 out of 5
A perilous experience! Parcel delivered 10 days late by GLS. On opening the parcel, I was surprised... A piece had come unstuck and an element was missing. This gift was to be given the same day! So I glued the statuette back together. Customer service, on the other hand, listened to me and helped me out properly.
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Response from WonderCity
Dear Customer, We are sincerely sorry for the delay in delivery which was due to an incident in the GLS sorting center serving your department. This situation was exceptional and does not reflect the delivery quality of our partner. We would like to thank you for your order and hope to be able to send you other parcels in the future with greater success!
K
Rating: 4 out of 5
Good quality but takes too long to receive
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C
Rating: 4 out of 5
1st order on this site. Very good experience. Delivery time respected.
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E
Rating: 4 out of 5
After several orders, from the day of purchase to receipt, everything went smoothly. So I recommend without hesitation!
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N
Rating: 4 out of 5
It went very fast payment and delivery and the figurine is in good condition
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E
Rating: 4 out of 5
Was my first order. Image unfortunately arrived broken. Completed return information, attached pictures and sent it back. Received a new sculpture in no time and it is now showing off in my display case. Great service.
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G
Rating: 3 out of 5
The shipment was very fast. Nothing to say about it. Nevertheless, I bought an Iron Studios figurine that cost over 150 euros and was supposed to be brand new. In the end, it had been unwrapped and above all, it was full of dust and glitter (it got all over my other figurines...) and one of the figure's legs had glue dripping off it. I couldn't identify any breakage, but I'm guessing that the figure had been in their warehouse for a long time, in the heat, and that it hadn't done it any good. Anyway, normally the product was brand new!
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Response from WonderCity
Dear Customer, We are very sorry for the inconvenience. First of all, we'd like to reassure you that all the figurines for sale on our site are brand-new and authentic. It may happen that some figurines are opened and checked by our team, particularly in the case of certain Premium statues on which we know from experience that defects are unfortunately frequent (traces of glue, paint defects, chips, holes, etc.). In this way, we make sure before dispatch that the item meets our customers' legitimate quality requirements, and thus avoid any disappointment. When this is the case, to avoid any misunderstanding, we insert a verification coupon with the first name of the person who checked the statue. Our customer service department has just contacted you to find out more and to check whether this statue has indeed been checked by our team, or whether there are factory defects. It's not normal for a figurine to arrive in this condition. Naturally, you can return the item free of charge and receive a full refund if you wish, in line with our satisfaction guarantee. We invite you to continue your dialogue with our customer service department. We will do everything in our power to ensure your satisfaction.