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C
Rating: 4 out of 5
Good site with lots of choice, very nice figurines. Fast delivery, just a little high prices at times.
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Customer reviews of WonderCity
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 8 351 published reviews
Summary of reviews
WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.
Reviews 2, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
It has a very large selection of different items that you can't get hold of so easily elsewhere. The 1 star is deducted because of the return shipping. Unfortunately, you have to pay for this yourself and it costs €15. Otherwise everything is tipi topi.
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Response from WonderCity
Dear Simone, thank you very much for your order! We would like to clarify that the return costs in Germany are always free of charge, regardless of the reason. For international returns, these are free if there is an obvious defect, but if there is a change of mind, the shipping costs remain at the customer's expense. However, we are working with our partners and hope to be able to offer free returns from Austria in the near future.
S
Rating: 4 out of 5
very nice figurine received from Mickey in Christmas mode, I took advantage of a discount on cadeaucity to treat myself.
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L
Rating: 4 out of 5
I really like Disney products, and I can find an endless supply of them here
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T
Rating: 4 out of 5
a "little long" but otherwise impeccable I'd recommend it without any problem, it's so rare these days.
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C
Rating: 3 out of 5
Not suitable for children as straps are too big. Should be specified.
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M
Rating: 2 out of 5
late do not search my home correctly
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Response from WonderCity
Dear Customer We are very sorry for any inconvenience. However, after verification, your parcel was dispatched on Friday 24/11 and delivered on Monday 27/11 in accordance with our estimated delivery time. We are therefore quite surprised by your comment about a delay. Does it relate to your experience of purchasing from our company?
J
Rating: 4 out of 5
A perfect, beautiful figurine.
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H
Rating: 4 out of 5
The product packaging was very well done. The item corresponds in every respect to its description. However, the delivery was a disaster. I followed the delivery man and he came within 5 minutes of my house but did not deliver. I had to contact the delivery service for a new delivery.
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N
Rating: 4 out of 5
Package received promptly.
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R
Rating: 4 out of 5
As pictured and received super fast, so very happy with my purchase.
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C
Rating: 2 out of 5
The packaging was very limited, so the gift box was damaged, which isn't great because it's for a collection and the box is as important as the figurine.
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Response from WonderCity
Dear Customer, We are very sorry to learn that despite all the precautions taken, the parcel arrived damaged. We understand your disappointment. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.
D
Rating: 4 out of 5
Products always dumped
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L
Rating: 3 out of 5
the articles are of good quality, in good condition, but the problem comes from the delivery method, which has changed since the order was placed. the articles should have been delivered to a post office by Chronopost, but instead a deliveryman from GLS called me to ask for my address and to deliver to my home one morning when I was leaving for work. as I was absent, the parcel went to the delivery agency and as the deliveryman said so well, "if it doesn't go well, call the management!"I had to contact GLS again and redefine a place to pick up the parcel at a relay point, so it was a waste of time and it's up to the customer to solve the problem!
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Response from WonderCity
Dear Customer, First of all, we would like to thank you for your purchase and sincerely regret the inconvenience caused by the delivery. On our side, we have investigated but cannot find any trace of your choice of delivery in a relay point. Your order confirmation e-mail sent on 01/11 at 13h54 does indeed indicate delivery to your home address by GLS. However, your address book does not contain any delivery addresses. I invite you to check when you place your next order that the delivery method corresponds to the one you require, and to contact us immediately if there is any discrepancy. Please do not hesitate to contact us should you require any further information.
L
Rating: 4 out of 5
Nothing to say about the items, which are perfect. On the other hand, check your partnerships for delivery. GLS is a disaster!
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M
Rating: 4 out of 5
Fast, efficient Livreson
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M
Rating: 4 out of 5
very nice figurine nice size shame that like all new figurines there are many defects in resin and paint baclè
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R
Rating: 4 out of 5
Fast and punctual shipment
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N
Rating: 4 out of 5
Very fast shipping but unfortunately the figurine was broken. Very good reactivity of the company for the return and the new sending. So, quite satisfied
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E
Rating: 4 out of 5
As always impeccable service. Order dispatched quickly and carefully. The only drawback is the delivery company (DPD), which is as inefficient as ever.
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P
Rating: 2 out of 5
My parcel arrived quickly but unfortunately the figurine inside was broken so I had to send it back. I'm waiting for the exchange
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Response from WonderCity
Dear Customer, we're very sorry about this inconvenience. Despite all the care we take in preparing and protecting our parcels, it can unfortunately happen that a fragile figurine arrives damaged. We will of course exchange it.
C
Rating: 4 out of 5
Fast, efficient shipping 🤙
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S
Rating: 4 out of 5
Order created in duplicate of a product, request for exchange. Which was not done, they preferred to cancel the whole order and ask me to re-do the order... A bit of a shame. Otherwise superbly packaged and top product! Thank you
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L
Rating: 4 out of 5
Beautiful products that usually arrive in good condition and on time. I recommend them!
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E
Rating: 4 out of 5
Satisfied with the order but it's a pity that the purchase amount has been increased to 60 euros to get free fdp.
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M
Rating: 4 out of 5
Well packaged, sculpture conforms.
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M
Rating: 4 out of 5
very happy with the item I bought, especially since it's the second time I've ordered from this site. The only thing that makes me slightly lower the score is that they didn't respect the collection point I had requested.
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Response from WonderCity
Dear customer, thank you for your purchase and we are sorry that your parcel was delivered to a different relay point. This is due to a lack of capacity at the relay point initially chosen or to its closure at the time the courier passed by. This is an exceptional case and should not happen again.
M
Rating: 4 out of 5
The products are perfect. Always happy with my purchases
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P
Rating: 3 out of 5
I've ordered from you many times before with the same destination address and I had to go somewhere completely different. What's more, Chronopost didn't give me any information for a whole week to find out where it was.
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E
Rating: 4 out of 5
Gift City always accurate and professional ... however I omit one star because for very loyal customers like me who buy often it would take more discount on the purchase of products to facilitate them to buy even more
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P
Rating: 4 out of 5
Products delivered quickly and fairly well packaged. But one pop was damaged in transit. As it was for a birthday, I didn't take the time to make a complaint.
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V
Rating: 4 out of 5
Second order and still not the last I love this site
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T
Rating: 4 out of 5
fast shipping correct packaging very good visibility of the photos on the site a little disappointed by the quality of the blurred design on the snow white bag
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L
Rating: 4 out of 5
Merchandise ordered perfect, but arrived late as it was stopped at the carrier's location. I had to notify the seller myself for him to unblock the situation for me.
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I
Rating: 4 out of 5
Well, the parcel arrived on time and was well packaged.
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M
Rating: 4 out of 5
Satisfactory promotions and excellent delivery time
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M
Rating: 4 out of 5
Very good, just a shame there's no phone number, which reduces response time.
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F
Rating: 4 out of 5
I found what I was looking for easily and inexpensively
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D
Rating: 3 out of 5
Fast shipping but price a bit too high... 🤔 I found the product I bought a week after receiving it €7 cheaper.
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Response from WonderCity
Dear Customer, thank you for your purchase. Although we strive to keep our prices very competitive throughout our catalog, please do not hesitate to contact us if you find a cheaper item elsewhere. Our exceptional loyalty program also entitles you to year-round discounts and loyalty vouchers.
M
Rating: 4 out of 5
Speed from order to delivery is perfect! The one star less comes from the quality of the product. On the contract photo, the figurine was just perfect. The one I received less so... But I'd recommend the seriousness of this company (the products are mass-produced, and so is the quality).
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