WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.
I don't think it's right to lose the benefit of our acquired club stars. We don't all have the opportunity to buy often. For my part, I sometimes put money aside to buy a long-awaited figurine. Once again, it's the one with the most money who gets rewarded... And to answer your question, since we can't do it again. Is it normal to lose the club points collected after one year? It's virtually impossible to reach 3-star status! But hey... that's called commerce...
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Response from WonderCity
Dear Customer, We have taken note of your comment and would like to point out that the CadeauCity loyalty program is particularly generous and is based on a double reward system. On the one hand, Loyalty Points are accumulated and converted into vouchers valid for 1 year on the entire site, with no minimum purchase required. On the other hand, Club Actions offer discounted prices all year round to customers who maintain a regular purchasing pattern. The first level in the Club starts at €50 of spending per year, enabling as many people as possible to benefit.
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Anne L.
Rating: 3 out of 5
I had two problems with orders but the rest is nice for my collection.
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Angela M.
Rating: 4 out of 5
Good service and beautiful products
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Carole
Rating: 4 out of 5
Was informed after ordering that one of the items was out of stock! I asked to receive the available ones but it was impossible for the site to make 2 shipments! I would have had to cancel my order to send 2 more and incur 2 shipping charges. Not commercial on this one. Otherwise, well-protected and well-kept parcel.
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Response from WonderCity
Dear customer, we apologize for any inconvenience. However, after checking, the item was indeed marked unavailable on the site at the time of your order. A red box was displayed on your basket's validation page, informing you of availability between 22/05 and 12/06. You also received an automatic e-mail a few minutes after placing your order, confirming the dispatch date of your parcel. Of course, in the event of an error on our part, rest assured that we will proceed with as many shipments as necessary at our own expense.
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Marina
Rating: 4 out of 5
Satisfied with my purchases (including a pre-order). Packages are very well packed and shipped... I recommend!
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Martine P.
Rating: 4 out of 5
I was completely satisfied with my purchase
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Regine W.
Rating: 3 out of 5
i was surprised by the appearance of these figurines, which didn't really match the description, and the material used isn't what i thought it would be. the figures are in painted plaster, a little too big to play with, even for a big girl, and would only be conceivable in a shop window, but not precious enough to be in a shop window. I wanted Disney dolls for my little girls, but these are painted plaster figures they won't be able to play with. Admittedly, the description clearly states that this is not a toy.
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Response from WonderCity
Dear Customer, We apologize for any misunderstanding. As indicated in their description, the figurines in the Disney Haute Couture collection are made entirely of hand-painted resin. They are not toys, but collectors' items. If you wish to return the figurines for a refund, please contact our customer service department.
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Daniele
Rating: 4 out of 5
All ok, nice packaging and fast shipping, only note; despite numerous attempts I was never able to contact the toll free number, online help however is immediate.
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Maria A.
Rating: 4 out of 5
Product arrived as requested. Perhaps the wait was longer than expected. otherwise all OK
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Elodie B.
Rating: 4 out of 5
Good products at good prices, but an even wider selection would be welcome, such as my hero academia, attack of the titans, dragon ball Z, naruto... figures.
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Sandrine F.
Rating: 4 out of 5
It's perfect, but it's a long time to wait when things are out of stock... even if it's well noted before ordering :-)
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Giovanna P.
Rating: 4 out of 5
Punctual in shipping and always prompt in answering any question Timely in solving the problem, even in return and 'credit. Good products
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Caterina
Rating: 4 out of 5
I purchased an item for a birthday gift, despite a mix-up, I received assistance and a quick resolution to the problem. A reliable site.
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Édith K.
Rating: 3 out of 5
Good delay, good follow-up but the subject ordered: "figurine Joker and Batman", the Joker was removed from its base, I did not return, because just to offer. So I collected .
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Response from WonderCity
Dear Edith, we are very sorry about this inconvenience! Despite all the precautions we take and the care we take with our parcels, it unfortunately happens that an item may arrive damaged. Of course you can return it to us free of charge (prepaid return) for a refund or exchange. Please do not hesitate to contact our Customer Service.
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Caroline A.
Rating: 3 out of 5
the choice is very varied, and the products interesting. However, if you're looking for an "in-stock" product, you'll have to wait a long time, and the dates will be pushed back.
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Response from WonderCity
Dear Caroline, thank you for your feedback. We would like to point out that the estimated arrival dates are those indicated by the manufacturer. Unfortunately, delays are frequent, especially in the current pandemic context. We update the dates each time we have new information from the manufacturer. These delays affect all market players and are not specific to our store.
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Laurent R.
Rating: 4 out of 5
Good service provider, no worries
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Beky
Rating: 4 out of 5
Very satisfied with the product, arrived quickly and in good condition
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Virginie L.
Rating: 4 out of 5
Very good prices and delivery...
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Philippe L.
Rating: 4 out of 5
The package was well protected and the product in excellent condition! The only downside was the delivery to a relay station that was not the one I had selected and imposed without my knowledge! A 1/2 hour lost; not great at this time of year....
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Jean-Marie
Rating: 3 out of 5
Hello, it would be necessary to put fragile on the cardboard because I kept the article for fear that the next one arrives to me even worse. I stuck a piece on the tray. It's a real shame, but it's fragile after all. Otherwise, shipping is very fast.
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Delphine M.
Rating: 4 out of 5
I thought the items I had ordered would be larger, which is why I'm not giving them 5 stars. But otherwise they are what I expected. Fast delivery, well packaged products.
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Max T.
Rating: 3 out of 5
Great priced item compared to other sellers, fast and safe shipping
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Julien B.
Rating: 4 out of 5
Easy ordering. This store has products that others (even the big platforms) don't necessarily have. Payment problem at the time of purchase, I paid too much for the delivery method chosen. My order was put on hold and I lost a little delivery time, but CadeauCity's customer service was very responsive and friendly. Purchase delivered on time, just before Christmas!
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Graziella
Rating: 4 out of 5
Easy and intuitive site, fragile package well protected. a few days delay for delivery but considering Christmas time and covid, I'd say it fits.
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Leila
Rating: 4 out of 5
Package arrived on time and well packaged! Everything went very smoothly and it was a gift that made me very happy! Thank you
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Caron A.
Rating: 4 out of 5
First order placed on this site and satisfied
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Bernadette L.
Rating: 4 out of 5
good quality
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Stefania T.
Rating: 4 out of 5
punctual and courteous
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Mallet V.
Rating: 2 out of 5
I ordered two articles from you and received one but not the other. The payments went through smoothly but I haven't heard from you since.
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Response from WonderCity
Dear Vincent, This is indeed a pre-order novelty, as indicated on the product sheet. Its release is scheduled for the end of January. You will find this information on the shopping cart validation page, and within an hour of placing your order, we sent you a summary e-mail again reminding you of the item's estimated availability. Of course, you can cancel your order at any time, simply by emailing our customer service department. You will be reimbursed immediately.
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Isabelle L.
Rating: 2 out of 5
Character's broken ear
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Response from WonderCity
Dear Isabelle, we're really sorry about this inconvenience! Despite all the care we take in preparing and protecting our parcels, it unfortunately happens that an item may break during transport. You can request a return online for a quick exchange or refund. We have just sent you all the necessary information by email.
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Lena
Rating: 4 out of 5
Site-compliant
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Ebel B.
Rating: 4 out of 5
The products sold are attractive and as described. On the other hand, I find it hard to understand how the site works: products are put in stock when they are not, immediate debit before shipping (even if the product is not in stock!) I had to send several emails before getting a reply from customer service and I received my products 10 days after the expected date. too bad!
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Federica
Rating: 4 out of 5
Really nice products and quick delivery. Too bad you can't put a Wishes card in the package.
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Jonathan S.
Rating: 4 out of 5
Fast and careful delivery, I am satisfied with my order.
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Federica
Rating: 4 out of 5
Great prices, fast shipping, but slightly damaged item
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Romero
Rating: 4 out of 5
The color is a little dull on the hair Fast delivery Nickel packaging
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Boucheny
Rating: 3 out of 5
package arrives too late incorrect tracking number
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Response from WonderCity
Dear customer, we apologize for this inconvenience. However, your parcel arrived quickly at the chosen relay point on 17/11, but you didn't collect it until 26/11. After checking, the tracking number provided was correct. Please contact our customer service department to find out what happened.
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Francoise B.
Rating: 4 out of 5
Satisfied received my order quickly and competitive price.
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Josiane C.
Rating: 4 out of 5
I have always been satisfied with Jim Shore shipping. But this time the shipping delay was too long and I didn't get my items in time to give them as gifts: a month without a valid excuse. I only got the explanation after sending an e-mail. What a shame! Today I received my parcel still well packed. Thank you very much. Sincerely Josiane Conchon
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Bs
Rating: 4 out of 5
Perfect! Arrived in very good condition, nothing to complain about so far! Beautiful items and lots of gift ideas!
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