Customer reviews of WonderCity

Dear Nathalie,

We are sorry that the delay seemed too long to you. However, this was a pre-order, not an item advertised as immediately available.

As stated in your order confirmation: "These dates are only estimates with no guarantee, and are subject to logistical uncertainties."

In this case, the manufacturer has postponed the release of these items, which necessarily delays their delivery to all retailers. Unfortunately, we have no way to influence the manufacturer's production schedule.

This is an inherent risk of pre-orders: they allow you to reserve an item before its release, but in return, you must accept that the announced date may be advanced or postponed by the manufacturer.

Dear Luca,

Thank you for your feedback. However, we must correct several points.

Contrary to what you indicate, our operation has not changed: at CadeauCity, the rule has always been "1 order = 1 package." An order containing available items and pre-orders is therefore shipped when the entire order is available.

This rule, like the shipping conditions and the thresholds for free shipping, is clearly stated in our General Terms and Conditions of Sale, which every customer is invited to read and must accept when placing their order. Therefore, it is neither a new rule nor a condition discovered after the purchase.

It may happen that we proceed with several shipments when the value of the concerned items allows each to reach the threshold for free delivery. This probably explains the separate shipments you benefited from in the past. This does not mean that we can systematically split an order into several packages for free.

In your case, you wanted to reserve several items with different availability dates, while receiving each as soon as it arrives. This requires multiple orders, and when their amounts do not individually reach the free shipping threshold, the corresponding delivery fees apply.

It is also inaccurate to claim that "no solution" was proposed to you. Our customer service took the time to study your situation and proposed several possibilities: delivery to a relay point, free from €60, grouping items with close dates, or using your loyalty credit. We understand that these solutions may not have suited you, but they were indeed researched and proposed.

As for the "feeling of contempt," we sincerely regret it. On the contrary, we dedicated several exchanges to your request, trying to explain our operation and look for possible solutions.

We understand that you would have preferred us to cover the additional shipments. However, not complying with this request does not mean despising a loyal customer or favoring "low-cost logistics": each additional shipment has a real cost, and the same rules, known and accepted at the time of the order, apply to all our customers.

We still hope to have the opportunity to fully satisfy you on your next order and to count you among our loyal customers for a long time.

Hello Mathilde

We are sincerely sorry for this inconvenience!

You can make your return request online from your customer area.

It will only take you a few moments. At the end of your request, you will be able to download your prepaid return label and send the item back to us. As soon as we receive your package, we will proceed with the exchange or refund of the item according to your wish and the available stock.

We remain at your complete disposal for any further information.

Dear Customer,
your package was personally delivered on August 29 at 13:26. We have the delivery receipt with signature. Could you please check this and contact our customer service if necessary?

Update from 25/09: our customer service sent you the proof of delivery on 11/09, after your message, but has not received a response from you since then. We therefore assume that you have indeed received this package. Please do not hesitate to contact us again if that is not the case.

Dear Customer, First of all, we would like to assure you that the products we sell are brand new and genuine. We are very sorry if the condition of the box and the product does not meet your expectations. We invite you to request a return online from your customer area. We will be happy to assist you if necessary.

Hello Geraldine, we apologize for any misunderstandings and would like to provide you with the following clarification: The estimated delivery dates indicated on our website are based on immediate payment by credit card or PayPal. However, you have chosen to pay by bank transfer. In this case, the deadline will only begin once the transfer has been received in our bank account, which explains the additional delay you have observed. We hope to be able to clarify the situation and will be happy to provide you with further information.

Hello and thank you for your order. Due to a sorting error on the Chronopost platform, your delivery has indeed been delayed by 24 hours. We apologize for this inconvenience. We invite you to contact our customer service team, who will be happy to offer you some compensation.

Dear Customer, We are sorry that despite all precautions taken, the item arrived damaged. Of course, you can return it free of charge for an exchange or refund with a simple click from your customer space. Please feel free to contact our customer service department, who will be happy to help you.

Dear Customer, We are sincerely sorry for the delay in delivery which was due to an incident in the GLS sorting center serving your department. This situation was exceptional and does not reflect the delivery quality of our partner. We would like to thank you for your order and hope to be able to send you other parcels in the future with greater success!

Dear Customer, We are very sorry for the inconvenience. First of all, we'd like to reassure you that all the figurines for sale on our site are brand-new and authentic. It may happen that some figurines are opened and checked by our team, particularly in the case of certain Premium statues on which we know from experience that defects are unfortunately frequent (traces of glue, paint defects, chips, holes, etc.). In this way, we make sure before dispatch that the item meets our customers' legitimate quality requirements, and thus avoid any disappointment. When this is the case, to avoid any misunderstanding, we insert a verification coupon with the first name of the person who checked the statue. Our customer service department has just contacted you to find out more and to check whether this statue has indeed been checked by our team, or whether there are factory defects. It's not normal for a figurine to arrive in this condition. Naturally, you can return the item free of charge and receive a full refund if you wish, in line with our satisfaction guarantee. We invite you to continue your dialogue with our customer service department. We will do everything in our power to ensure your satisfaction.

Dear Customer, thank you for your order and we apologize for the delay in delivery. Your order was dispatched immediately, unfortunately the parcel was delayed in the carrier's network and was delivered in D+5 instead of D+2 on average. Please do not hesitate to contact us for any further information.

Dear Jean-Pierre, first of all, thank you for your purchase and your positive evaluation of our service! Our customer service department will contact you to find out more, as we have no idea what this is about. We don't send any advertising to parcel recipients, either by e-mail or in the parcel, and we take care not to include any invoices either.

Dear customer, we are sincerely sorry for this inconvenience. In fact, the manufacturer had originally planned a version of the plush with drooping ears and had forwarded visuals that correspond to this version. On the final product, the ears are oriented upward. We thank you for bringing this to our attention and have updated the visuals on the website. Of course, you can return the item to us free of charge and receive a refund if you wish.

Dear Customer, We apologize for the inconvenience caused by the faulty item whose description obviously did not correspond to reality. Please accept our apologies. However, you can return the item to us for a full refund, even without the box. The items in our "Les Imparfaits" section benefit from the same guarantees as the others, i.e. a free 30-day return policy. Please do not hesitate to contact our customer service team, who will do everything in their power to ensure your complete satisfaction.

Dear Customer, We're sorry to hear that despite all the precautions we took, the figurine arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or a refund in just a few clicks from your customer area. We will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.

Dear Heinz, We sincerely regret this situation and the inconvenience it has caused. Nevertheless, we confirm that we have responded to your request: An email was sent to f********[email protected] on 22/12 at 16:34, less than an hour after your email. We have offered you the choice of a figurine exchange, a partial refund or a voucher. Can you please check your email inbox, including the spam folder? Our customer support team is at your disposal to implement your preferred solution and ensure that your experience remains a positive one. Your satisfaction is our top priority.

Dear Customer, We are very sorry to hear that, despite all the precautions taken, the item arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or refund from your customer area in just a few clicks, and we will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.

Dear Customer, we're sorry to hear that your order of 05/12, shipped on 06/12, arrived late for your birthday. Although we met the shipping deadline, a delay of several days was caused by saturation in the carrier's network. We understand your frustration and apologize for the inconvenience. We hope to be able to ship other parcels in the future with greater success.

Dear Customer, First of all, we would like to thank you for your order and your loyalty. We understand your concerns about price increases. Indeed, these increases are mainly due to manufacturers' cost increases and general inflation. However, we would like to assure you that we do our utmost to keep our prices very competitive. What's more, we still have an exceptional and very generous loyalty program to reward our loyal customers. Please don't hesitate to contact us if you have any further questions or concerns. We're here to help.

Dear Customer We are very sorry for any inconvenience. However, after verification, your parcel was dispatched on Friday 24/11 and delivered on Monday 27/11 in accordance with our estimated delivery time. We are therefore quite surprised by your comment about a delay. Does it relate to your experience of purchasing from our company?

Dear Customer, We are very sorry to learn that despite all the precautions taken, the parcel arrived damaged. We understand your disappointment. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.

Dear Customer, First of all, we would like to thank you for your purchase and sincerely regret the inconvenience caused by the delivery. On our side, we have investigated but cannot find any trace of your choice of delivery in a relay point. Your order confirmation e-mail sent on 01/11 at 13h54 does indeed indicate delivery to your home address by GLS. However, your address book does not contain any delivery addresses. I invite you to check when you place your next order that the delivery method corresponds to the one you require, and to contact us immediately if there is any discrepancy. Please do not hesitate to contact us should you require any further information.

Dear Customer, we're very sorry about this inconvenience. Despite all the care we take in preparing and protecting our parcels, it can unfortunately happen that a fragile figurine arrives damaged. We will of course exchange it.

Dear Customer, thank you for your purchase. Although we strive to keep our prices very competitive throughout our catalog, please do not hesitate to contact us if you find a cheaper item elsewhere. Our exceptional loyalty program also entitles you to year-round discounts and loyalty vouchers.

Dear Axelle, we are very sorry if the item did not meet your expectations. Please note that all purchases on our site are protected by our Money Back Guarantee. You have 30 days to return the item for a full refund. Please do not hesitate to contact us.

Dear Jimmy, thank you for your purchase and we are very sorry for the delay in delivery. Your order was placed on 20/06 at 10:30 and handed over to the carrier the same day at 14:09. Colissimo's usual delivery times are 48/72 hours throughout France, so you should have received this parcel on 22/06 or 23/06. We have notified the carrier of this anomaly, which is attributable to them.

Dear Julien, we're very sorry for the inconvenience. You can make an exchange either by using our online form ("Returns" link in the footer of the website) or by contacting our customer service department. You will receive a new figurine as soon as possible.

Dear Géraldine, we are very sorry for the inconvenience. We will of course exchange or refund the item, whichever you prefer. You can do this online directly from our website or by contacting our customer service department. Of course, we'll pay the return postage. Please note that the items we sell are all new, genuine and officially licensed. It may happen that an item is defective, but this is exceptional. In this case, you can count on our responsiveness. We apologize for any inconvenience this may have caused you. Total customer satisfaction is our top priority.

Dear customer, we apologize for this inconvenience and hope that the item arrived undamaged. On the other hand, you made a request for assistance on 19/01 at 8:45 am with your order number only. Our customer service department replied at 9.23 a.m., a few minutes later, asking how we could help you with this order. We have not heard from you since. Customer service will call you back immediately.