Customer reviews of WonderCity

Dear Margot, thank you very much for your order and we apologize for any inconvenience. The items in the Disney Traditions range are hand-painted and made using techniques that exalt the slightly "rough" and woody aspect, sometimes showing "imperfections" which are above all the sign of authentic handiwork. Whatever the case, we'll exchange or refund any item, no questions asked, and return shipping is free. Our priority is your 100% satisfaction.

Hello Sylvie and thank you for your purchase! We apologize for the inconvenience. The tracking of your parcel indicates that the deliveryman came to your home on Wednesday, December 8 at 10:59 am and that in your absence the parcel was indeed dropped off at a relay point. If this was not the case, we apologize. Please do not hesitate to report your parcel letter carrier's behavior by calling 3631.

Dear Customer, we are very sorry for this inconvenience. We invite you to return this item for a prompt exchange, either by using the returns management interface at your disposal, or by contacting our customer service team, who will be happy to assist you.

Dear Eric, thank you very much for your order. Please do not hesitate to use our online returns form for a quick exchange of your figurine if it has the slightest defect. Our aim is your 100% satisfaction

Patrizia, we are very sorry about this situation. Despite all the care we take in preparing the packages, unfortunately the package was damaged in transit. We immediately offered to send a courier to your home for an exchange. We look forward to hearing from you.

Hi Laura, we are sorry but we never received the requested photo, can you please check and send it back to us? We will then send a courier to your home to pick up the item and make an exchange. We always respond very quickly. If you don't hear back from us within 24 business hours this is not normal.

Dear Customer, We have taken note of your comment and would like to point out that the CadeauCity loyalty program is particularly generous and is based on a double reward system. On the one hand, Loyalty Points are accumulated and converted into vouchers valid for 1 year on the entire site, with no minimum purchase required. On the other hand, Club Actions offer discounted prices all year round to customers who maintain a regular purchasing pattern. The first level in the Club starts at €50 of spending per year, enabling as many people as possible to benefit.

Dear Customer, We apologize for any misunderstanding. As indicated in their description, the figurines in the Disney Haute Couture collection are made entirely of hand-painted resin. They are not toys, but collectors' items. If you wish to return the figurines for a refund, please contact our customer service department.

Dear Edith, we are very sorry about this inconvenience! Despite all the precautions we take and the care we take with our parcels, it unfortunately happens that an item may arrive damaged. Of course you can return it to us free of charge (prepaid return) for a refund or exchange. Please do not hesitate to contact our Customer Service.

Dear Caroline, thank you for your feedback. We would like to point out that the estimated arrival dates are those indicated by the manufacturer. Unfortunately, delays are frequent, especially in the current pandemic context. We update the dates each time we have new information from the manufacturer. These delays affect all market players and are not specific to our store.

Dear Vincent, This is indeed a pre-order novelty, as indicated on the product sheet. Its release is scheduled for the end of January. You will find this information on the shopping cart validation page, and within an hour of placing your order, we sent you a summary e-mail again reminding you of the item's estimated availability. Of course, you can cancel your order at any time, simply by emailing our customer service department. You will be reimbursed immediately.

Dear Isabelle, we're really sorry about this inconvenience! Despite all the care we take in preparing and protecting our parcels, it unfortunately happens that an item may break during transport. You can request a return online for a quick exchange or refund. We have just sent you all the necessary information by email.

Dear customer, we apologize for this inconvenience. However, your parcel arrived quickly at the chosen relay point on 17/11, but you didn't collect it until 26/11. After checking, the tracking number provided was correct. Please contact our customer service department to find out what happened.

Hello and thank you for your testimonial. We attach great importance to the protection of the items we ship, so if a package is damaged, we invite you to refuse it and/or report it to us immediately in order to open a claim with the carrier.

We sincerely apologize for this inconvenience. We will contact you immediately to arrange an exchange. Our customer service is at your disposal.

Dear customer, we're sorry about this bad experience! However, we informed you by e-mail on February 17 of a delay at the manufacturer's due to recurring strikes in French port areas. Our e-mail did indeed refer to a delay of 2-3 weeks, and reminded you that you could cancel your order at any time. You can of course return the item to us for a full refund.

If you log into your customer account, the shopping cart is saved and can be viewed from any computer or phone connected to the same customer account. Please feel free to contact us if you have any problems ;-)

Dear customer, You ordered on 18/12 and your parcel was dispatched the same day by Colissimo 48h. This parcel was ready for delivery to the address indicated on 20/12, but there was a redirection contract for this address. La Poste was therefore unable to deliver and resent the parcel to the redirection address. We're very sorry about this disappointment, but if you had told us that the address was redirected, we would never have promised you delivery before Christmas. Address redirections are handled directly by La Poste, and we have absolutely no control over delivery times. We can only guarantee delivery to the address indicated on your order.

Dear customer, it's true that we only pay for returns if there's a fault with an item, or if we're responsible for the error. If you make a mistake or simply change your mind, we can always take the item back, but you have to pay the shipping costs.

Hello, our General Terms and Conditions have been in force for three years now, and are designed to prevent abuse. It's a pity that in your comment you forgot to write that we solved your "problem" (a missing end of less than 1 mm of a feather) in less than 12 hours since your report. We accepted your complaint and sent you a free return label to refund the full price of the item. You were thus able to purchase the item again, taking advantage of the special offer still in effect, with a difference of... 0,65€ !!!! We're sorry that you consider our free returns service and this price "difference" as an obligation to buy more expensive and therefore write such a negative note. Sometimes it's really difficult to respond to certain criticisms, but we'd like to reassure you that our customer service has remained "human" and will always respond as quickly as possible to its customers. Sincerely

Hello, Thank you for your comment. Please allow us to send you the information you need to better understand our parcel preparation and dispatch policy. Our teams take all necessary measures to ensure that parcels arrive at their destination as quickly as possible and without damage. Our parcels are prepared with the aim of reducing the ecological impact on the environment as much as possible (transport, reduction of materials and the elimination of over-packaging...) with the use of recyclable and/or biodegradable materials), in accordance with the Energy Transaction Law for Green Growth (LTECV) published in the Official Journal on August 18, 2015. Concerning delivery packaging, the law specifies that: (...) whether cardboard packaging or Galia crates, must now be less bulky and more adapted. From the dimensions of these packages to technological innovations for wedging or protecting your products, packaging is one of the main areas of reflection linked to this ecological ambition (...). All items are already protected by the manufacturer with a polystyrene mold several centimeters thick. We are obliged to add cushioning only where it is absolutely necessary (empty space in the shipping carton), thus avoiding unnecessary excess (as explained, the items are already protected in polystyrene). However, we are not in a position to control and verify the treatment that each parcel undergoes in sorting centers, relay depots and by each delivery person. Sometimes parcels suffer mechanical shocks that an oversized packaging can never compensate for. Our Customer Service is at your disposal to answer any questions you may have. Sincerely

Hello, thank you but... would it be possible to know the reasons for such a low rating (2 stars out of 5)? Did you encounter any difficulties during your purchase? Did you have any problems with the item? Indeed, your message does not suggest any dissatisfaction, contrary to the rating you have given us. We look forward to hearing from you.

Hello, we're pleased to hear that you're satisfied with our loyalty program, fast delivery and low prices... we've been able to verify that, before, during and after your order, you never contacted us for any problem (order dated 06 March and delivered since 09 March). In order to understand your dissatisfaction with our after-sales service and find solutions, we would like to know the reasons for your disappointment. Our customer service team is at your disposal on (+33) 0963518012 (Mon-Fri 10.00am - 5.00pm, toll-free) to provide you with any assistance you may require if you have encountered any problems with your order. Sincerely

We reported this review to Trustpilot because the user sent an email to our Customer Service department requesting a "commercial gesture in order to submit a review against the first one". Our company does not and will never submit to this type of "blackmail" and it is unfortunate to read that people use this service to obtain discounts in exchange for favorable reviews.

Hello, thank you for your comment. We are pleased to learn that, despite the poor condition of the shipping carton, the care taken by our teams with its contents enabled you to receive the goods in perfect condition. In reading your comment we note that this is not the first time that your local deliveryman has delivered a carton in poor condition. Unfortunately, we can't keep track of how each driver treats his parcels. We therefore advise you, should the problem arise again, to write a precise and concise comment on the delivery note (which the driver is obliged to accept). For example: "parcel re-scotched", "parcel opened", "parcel wet", "parcel with holes", "parcel damaged", "carton crushed", "carton with a blow" and if any doubt persists, note "refusal for breakage" and also take photos of the carton. To prevent this type of incident, which also affects the good reputation of our company, we suggest that you always opt for delivery with signature or to a post office, so that you are present when you receive the parcel. More than just a Trustpilot notice, written comments on the delivery note and the application of these tips will enable us to raise the awareness of the people who manage parcel distribution in your area and thus prevent the problem from recurring. Best regards

Hello, your order of Sunday December 23 at 17:00 could NEVER have been delivered on the 26th, given that 25/12 was Christmas! We made NO such promise. Colissimo delivery takes at least 48 hours (working days). We would like to remind you, as is clearly stated on our website, that "your parcels will reach you 48/72 hours (expressed in consecutive working days - excluding public holidays) after the day of dispatch" ( https://www.cadeaucity.com/content/1-livraison ). To be sure of receiving your parcel in less than 48 hours, you should have chosen delivery with CHRONOPOST13 (additional cost €12.90). This information was also clearly visible on our website when you confirmed your order. We would also like to point out that your tracking number 6A12226660982 indicates that the parcel was delivered on December 28 and not on December 29. Taking into account the day of dispatch and the public holidays in the period concerned, we delivered perfectly within the timeframe announced on our site ("your parcels will reach you 48/72 hours - consecutive working days - except public holidays after the day of dispatch" ). Sincerely

Hello, We are very sorry that you were not satisfied with our service, which has been distinguished for 10 years by its courtesy and quality. However, please allow us to point out that you notified us of the defect by email on November 26 at 13:38 and our Customer Service department sent you all the return information the same day at 15:57, as well as the return label to send the item back to us. The explanations you received are the standard information we send to all customers requesting a warranty return, and they detail the steps to follow to return the item in order to avoid errors in packaging and/or labeling. We will continue our internal investigation to verify what you were not satisfied with in the responses while noting that your claim was processed and resolved the same day and within hours of your request. Sincerely