WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.
Perfect item, fast delivery but 1st time I call customer service and unfortunately not at the same level ... some shortcomings in customer service, too bad 4 instead of 5
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Response from WonderCity
Dear Customer, We would like to thank you for your order and apologize for not seeing your e-mail, which had fallen into the spam filter. You did the right thing and we thank you. Please be assured that we are currently working with our technical department to ensure that this type of situation, although rare, does not recur. All necessary measures will be implemented over the next few days.
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Jms “.
Rating: 4 out of 5
Fairytale figures at affordable prices. It's great that "wondercity" has a discount system. Many prices are lower than on other collector,- Disney,- fan,- sites. As "Sleeping Beauty / Princess Aurora / Briar Rose" is my favorite figure, I was particularly lucky this year on the occasion of the 65th anniversary. I am also happy about the four-part installment payment, which makes a lot of things possible. The package was delivered within the agreed time frame and left in the hallway after the door was opened.
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Eric
Rating: 4 out of 5
The shopping service is impeccable, nothing to complain about. Even if you need to exchange items by e-mail. Shipping too. I recommend without hesitation! Maybe the prices are a bit high!
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Any
Rating: 2 out of 5
Item different from the photo, the stitch purchased has the ears along the body, the one arrived has them on top
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Response from WonderCity
Dear customer, we are sincerely sorry for this inconvenience. In fact, the manufacturer had originally planned a version of the plush with drooping ears and had forwarded visuals that correspond to this version. On the final product, the ears are oriented upward. We thank you for bringing this to our attention and have updated the visuals on the website. Of course, you can return the item to us free of charge and receive a refund if you wish.
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Sylvie
Rating: 4 out of 5
A collector for many years, we offer a complete range of choice and quality. We take every order seriously and follow it through to final delivery.
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Melanie
Rating: 4 out of 5
Products are well packaged and of good quality 1 star deduction because DPD is forgettable
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Marie-Claire C.
Rating: 4 out of 5
Delivery is always careful and fast Items conform to descriptions and photos. Price a little less interesting/competitive than a few months ago
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Evelyne
Rating: 4 out of 5
Happy as usual with the figurines and shipping
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Samuel
Rating: 4 out of 5
The item arrived quite broken but fortunately customer service is top notch! I was able to reorder and receive the item in perfect condition and much more protected!
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Philippe
Rating: 4 out of 5
Too bad there's no choice and a lot of unavailable products on Disney Britto.
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Pierre
Rating: 4 out of 5
I've been buying parcels from you for years. I once had a problem with a figurine that broke in two because I didn't think it was very well protected, whereas it's usually a real pleasure.
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Andy
Rating: 4 out of 5
Quick dispatch, but the parcel was badly damaged and so was the product packaging. Fortunately it was not to keep them in the box or offer them ...
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Martin
Rating: 4 out of 5
Received quickly and good quality item. I'll take off one star because it's still expensive. I'll recommend it in the next few months.
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Romain
Rating: 2 out of 5
The figurine arrived broken...
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Response from WonderCity
Dear Customer, We're sorry to hear that despite all the precautions we took, the figurine arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or a refund in just a few clicks from your customer area. We will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.
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Joel
Rating: 4 out of 5
Occasionally a figurine with a problem, but generally perfect.
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Claes J.
Rating: 4 out of 5
Always very good service and very good after-sales service.
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Sandrine
Rating: 4 out of 5
The two bags were perfect and arrived quickly as agreed. Too bad they didn't fit in the mailbox.
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Kerstin M.
Rating: 4 out of 5
Always happy to return! Super fast delivery, everything arrives in one piece. However, you should consider another delivery option, such as post. This stupid DPD supplier always brings the parcels from home to a pickup store, although there is always someone at home!!!!
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Anna
Rating: 4 out of 5
Purchase corresponds to the order very correct delivery super fast
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Julia
Rating: 4 out of 5
The lamp arrived broken the first time, but I was allowed to send it back immediately and got a free replacement :)
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Gareth
Rating: 2 out of 5
Hello, received package. It's beautiful, everything's fine. But Jafar's staff is broken.
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Response from WonderCity
Dear Customer, We are very sorry to hear that, despite all the precautions taken, the item arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or refund from your customer area in just a few clicks, and we will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.
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Heidi
Rating: 4 out of 5
Shipping was much easier with bpost, thank you.
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Margot
Rating: 4 out of 5
As pictured, it was a gift, the person was delighted, very nice figurine, very well made. I'm slightly disappointed with the material (very light) but I'm still delighted and the gift was a great pleasure.
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Evelyne
Rating: 4 out of 5
Beautiful Disney mugs! Always good reception as usual for my orders to recommend
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Nathalie
Rating: 4 out of 5
Chronopost service not up to scratch. I think the proposed relay point must be closed or no longer exists, so 40min round trip to get the parcel. The parcel was well packed and the product was in perfect condition.
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Sascha
Rating: 4 out of 5
There is plenty of choice. And the goods are flawless. Fast order processing and speedy shipping
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Language=Fr
Rating: 4 out of 5
Serious seller, good variety of products, I highly recommend. Small suggestion: using bubble wrap rather than pieces of polystyrene might be a better idea, in my humble opinion. All the best.
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Monsieur S.
Rating: 4 out of 5
good reception, everything OK
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Cocard
Rating: 4 out of 5
Good site with lots of choice, very nice figurines. Fast delivery, just a little high prices at times.
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Simone
Rating: 4 out of 5
It has a very large selection of different items that you can't get hold of so easily elsewhere. The 1 star is deducted because of the return shipping. Unfortunately, you have to pay for this yourself and it costs €15. Otherwise everything is tipi topi.
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Response from WonderCity
Dear Simone, thank you very much for your order! We would like to clarify that the return costs in Germany are always free of charge, regardless of the reason. For international returns, these are free if there is an obvious defect, but if there is a change of mind, the shipping costs remain at the customer's expense. However, we are working with our partners and hope to be able to offer free returns from Austria in the near future.
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Stev2B_Cec
Rating: 4 out of 5
very nice figurine received from Mickey in Christmas mode, I took advantage of a discount on cadeaucity to treat myself.
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Lucia S.
Rating: 4 out of 5
I really like Disney products, and I can find an endless supply of them here
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Tontondubled
Rating: 4 out of 5
a "little long" but otherwise impeccable I'd recommend it without any problem, it's so rare these days.
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Marie-Aline
Rating: 2 out of 5
late do not search my home correctly
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Response from WonderCity
Dear Customer We are very sorry for any inconvenience. However, after verification, your parcel was dispatched on Friday 24/11 and delivered on Monday 27/11 in accordance with our estimated delivery time. We are therefore quite surprised by your comment about a delay. Does it relate to your experience of purchasing from our company?
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Joel
Rating: 4 out of 5
A perfect, beautiful figurine.
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Henri P.
Rating: 4 out of 5
The product packaging was very well done. The item corresponds in every respect to its description. However, the delivery was a disaster. I followed the delivery man and he came within 5 minutes of my house but did not deliver. I had to contact the delivery service for a new delivery.
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Nathalie
Rating: 4 out of 5
Package received promptly.
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Robindenath
Rating: 4 out of 5
As pictured and received super fast, so very happy with my purchase.
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Corinne
Rating: 2 out of 5
The packaging was very limited, so the gift box was damaged, which isn't great because it's for a collection and the box is as important as the figurine.
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Response from WonderCity
Dear Customer, We are very sorry to learn that despite all the precautions taken, the parcel arrived damaged. We understand your disappointment. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.
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David
Rating: 4 out of 5
Products always dumped
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