English 
L
Rating: 4 out of 5
Nothing to say about the items, which are perfect. On the other hand, check your partnerships for delivery. GLS is a disaster!
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Customer reviews of WonderCity
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 8 351 published reviews
Summary of reviews
WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.
Reviews 2 and 4 stars
Reset filtersM
Rating: 4 out of 5
Fast, efficient Livreson
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M
Rating: 4 out of 5
very nice figurine nice size shame that like all new figurines there are many defects in resin and paint baclè
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R
Rating: 4 out of 5
Fast and punctual shipment
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N
Rating: 4 out of 5
Very fast shipping but unfortunately the figurine was broken. Very good reactivity of the company for the return and the new sending. So, quite satisfied
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E
Rating: 4 out of 5
As always impeccable service. Order dispatched quickly and carefully. The only drawback is the delivery company (DPD), which is as inefficient as ever.
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P
Rating: 2 out of 5
My parcel arrived quickly but unfortunately the figurine inside was broken so I had to send it back. I'm waiting for the exchange
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Response from WonderCity
Dear Customer, we're very sorry about this inconvenience. Despite all the care we take in preparing and protecting our parcels, it can unfortunately happen that a fragile figurine arrives damaged. We will of course exchange it.
C
Rating: 4 out of 5
Fast, efficient shipping 🤙
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S
Rating: 4 out of 5
Order created in duplicate of a product, request for exchange. Which was not done, they preferred to cancel the whole order and ask me to re-do the order... A bit of a shame. Otherwise superbly packaged and top product! Thank you
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L
Rating: 4 out of 5
Beautiful products that usually arrive in good condition and on time. I recommend them!
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E
Rating: 4 out of 5
Satisfied with the order but it's a pity that the purchase amount has been increased to 60 euros to get free fdp.
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M
Rating: 4 out of 5
Well packaged, sculpture conforms.
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M
Rating: 4 out of 5
very happy with the item I bought, especially since it's the second time I've ordered from this site. The only thing that makes me slightly lower the score is that they didn't respect the collection point I had requested.
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Response from WonderCity
Dear customer, thank you for your purchase and we are sorry that your parcel was delivered to a different relay point. This is due to a lack of capacity at the relay point initially chosen or to its closure at the time the courier passed by. This is an exceptional case and should not happen again.
M
Rating: 4 out of 5
The products are perfect. Always happy with my purchases
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E
Rating: 4 out of 5
Gift City always accurate and professional ... however I omit one star because for very loyal customers like me who buy often it would take more discount on the purchase of products to facilitate them to buy even more
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P
Rating: 4 out of 5
Products delivered quickly and fairly well packaged. But one pop was damaged in transit. As it was for a birthday, I didn't take the time to make a complaint.
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V
Rating: 4 out of 5
Second order and still not the last I love this site
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T
Rating: 4 out of 5
fast shipping correct packaging very good visibility of the photos on the site a little disappointed by the quality of the blurred design on the snow white bag
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L
Rating: 4 out of 5
Merchandise ordered perfect, but arrived late as it was stopped at the carrier's location. I had to notify the seller myself for him to unblock the situation for me.
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I
Rating: 4 out of 5
Well, the parcel arrived on time and was well packaged.
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M
Rating: 4 out of 5
Satisfactory promotions and excellent delivery time
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M
Rating: 4 out of 5
Very good, just a shame there's no phone number, which reduces response time.
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F
Rating: 4 out of 5
I found what I was looking for easily and inexpensively
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M
Rating: 4 out of 5
Speed from order to delivery is perfect! The one star less comes from the quality of the product. On the contract photo, the figurine was just perfect. The one I received less so... But I'd recommend the seriousness of this company (the products are mass-produced, and so is the quality).
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V
Rating: 4 out of 5
Fast delivery.
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K
Rating: 4 out of 5
Simple, effective site
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C
Rating: 4 out of 5
I thought I was buying a coin purse and in fact it's a card purse, the difference is huge! As it was a gift, I didn't open it. Rather disappointed.
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Response from WonderCity
Dear Customer, we are very sorry for this inconvenience. The photos clearly show that it is a wallet, but the product sheet does indeed state a purse. We will correct this and customer service will contact you for a commercial gesture. Of course you can return the item free of charge and be reimbursed if you wish.
A
Rating: 4 out of 5
I would have put 5 stars, but the gift for 3 items purchased is ridiculous!!!!
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Response from WonderCity
Dear customer, thank you for your purchase and we're sorry that the gift did not live up to your expectations. The gift in question, as described on the promotional offer, is a 6cm Disney mystery figurine worth 3.99€.
G
Rating: 4 out of 5
Beautiful products, just a shame that one of the palm trees hides Stitch's face, contrary to the sales illustration.
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R
Rating: 4 out of 5
Everything perfect fast shipping packaging well done and items as described.. recommend.
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M
Rating: 4 out of 5
Fast shipping and delivery Very fast and efficient support contact
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M
Rating: 4 out of 5
Disney figurine ordered: perfect! Nevertheless, one star less because the thermoreactive mug has traces of glue on the thermoreactive film...I haven't used it yet as it's a gift but I'm a bit worried...
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M
Rating: 4 out of 5
Everything was perfect, but the Funko Pop! boxes arrived dented. Nothing major, but since they are collectibles...I would have preferred more care in the packaging.
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D
Rating: 4 out of 5
I purchased for the first time on Cittàdelregalo recently, and I found efficiency in everything from the purchase,to the arrival of the product itself.
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E
Rating: 4 out of 5
Very punctual and great value for money products
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S
Rating: 4 out of 5
Purchase arrived after 48h as written on the website. I also used the customer service and the response time was excellent. I would purchase from them again.
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E
Rating: 4 out of 5
Nothing to say about the delivery time and conformity of the item. Only one comment. According to the recommendations concerning the receipt of the order. I checked that the package was airtight. I felt obliged to apologize to the delivery man, who replied "I'm only the delivery man". A surprising response, given the procedures to be followed in the event of an anomaly.
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Response from WonderCity
Dear Eric, thank you for your order. You are quite right to check the condition of the parcel before accepting it, no one can blame you. But don't worry, our customer service team is always at your side to find a solution to any problem you may have ;-)
R
Rating: 4 out of 5
Very good backpack as pictured my son is delighted and received quickly.
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M
Rating: 4 out of 5
I bought a backpack for my son who is starting middle school. It's not very practical for school stuff (too small and only one compartment inside) but it's great for sports...
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M
Rating: 4 out of 5
I was delighted with the products and the speed of delivery, but one of the parts was broken when it arrived (I glued it back together as best I could).
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Response from WonderCity
We apologize for this inconvenience. Please do not hesitate to return the item for an exchange if you wish. Our customer service is at your disposal. Thank you for your confidence!