Customer reviews of WonderCity

Good morning, Thank you for your comment. Simply allow us to point out that the shipping costs, as clearly specified before validating the order, were 5.9€ as the total amount of the order itself was less than 49€ (free shipping from 49€ purchase). You chose cash on delivery payment, which as reported involves an additional flat fee of 4.9€ (collection charges). If you had chosen payment by Card, Paypal or bank transfer you would not have paid any cash on delivery cost. All this is specified in the shopping cart before validating the payment. Best regards

Good morning and thank you for your comment. Just allow us to point out that regarding the collection you requested, all items available in Europe (but also many normally available only in the USA) are on our site. In particular all the very latest items. Clearly in some cases it is necessary to wait for the manufacturer to deliver. Also, if a product runs out and a restock is planned, its image with the price always remains visible to everyone. For example, if you click on the image of the item itself, you can enter your email in a special box to be notified as soon as the item becomes physically available for purchase again. On the other hand, if an item is sold-out (no longer in production) we prefer to remove it permanently from the site to avoid unnecessary waiting. Best regards Customer Service

Good morning and thank you for your review. We are sorry for the delivery delay that penalizes our score, sometimes bad weather or holidays can cause delays and mishaps and for that we apologize. Despite this, the level of punctuality of deliveries made with this courier (hundreds of our shipments each month) is very high and practically borders on 100% even at Christmas, a level that does not justify a change that when tried has never fully satisfied us. Sincerely

Good morning, thank you for your comment, however please allow us to clarify that you did not pay the shipping charges. You were only billed for the COD charges as you chose to pay cash to the carrier. As specified on our website before validating your order, cash on delivery has fixed collection fees. In contrast, payment by paypal, credit cards or wire transfer has no fees. It is the customer's choice. Sincerely

Good morning, Unfortunately, the problems with delayed deliveries are due to ongoing labor demonstrations at the carrier's HUBs, which are forced to route packages to other sorting centers. Despite the fact that this inconvenience is not due to our will or to an internal problem of our own, we are unfortunately aware that customers hold us responsible by noting with less than positive reviews our performance. We take responsibility for this and despite the fact that the inconvenience is due to causes external to our company, we are trying to resolve as soon as possible any other inconveniences that these strikes might cause to customers and that impact the entire national logistics of all commercial enterprises shipping to Italy. Sincerely Customer Service

Good morning Andrea and thank you for your comment. To date we have sold a few hundred pieces of the item you purchased and this is the first time this has been reported to us. It could be a subjective observation or a color "adjustment" in the PC screen that is not perfectly calibrated, or a defect in the piece you received, in which case please contact our customer service department who will make the necessary checks. Best regards

Good morning M.Grazia, we are sorry for the inconvenience and will report it to the carrier. When such cases occur we must imperatively write reservations on the carrier's delivery note at the very moment the goods are delivered (as written in the security tape that closes our cartons), immediately check the contents (always in the presence of the carrier) and if necessary refuse the package. However, we are happy to learn that everything inside was complete and undamaged :) Sincerely

Good morning, It would be really interesting to have more details regarding the packaging you received. For our company, not getting top marks with every shipment is a disappointment and we are always very sorry about that. The items we shipped to you were packaged in a styrofoam box whose mold completely wrapped the products. Everything was placed in a packing carton suitable for shipping, and environmentally friendly styrofoam was placed inside to fill the spaces and prevent shaking during transport. Finally, the sealing is done with reinforced security tape. Regarding the figurine, we invite you to contact our Customer Service directly at our toll-free number, which remains at your disposal to verify the defect found and provide a quick solution. Sincerely