Customer reviews of WonderCity

Good morning, Thank you for your comment and we were able to verify that as a result of an error on the part of the courier company. The tracking of March 9, the day you should have received the package, reports that: """DISGUIDED SHIPMENT-REPARED FOR CORRECT DESTINATION""" this mishap certainly resulted in a delay compared to the expected time frame. However, we would like to point out that your order was placed on a Saturday at 9:00 p.m. and that the delivery time clearly stated on the website is 4 to 6 business days (although then in fact 90% of our deliveries take place in less than 72 hours after ordering). Perhaps you are confusing delivery time with "preparation and shipping time" which as stated on the site"""items are put back to shipping within 24/48h of receiving your payment""". The preparation and shipment of parcels cannot take place during the weekend. For more info www.cittadelregalo.it/content/1-consegna Sincerely

Good morning, as already explained by our Customer Service, in accordance with the general conditions of sale (accepted by you), the automatic replacement is made if the value of the item is higher than 49€. otherwise, we always take back at our expense the item but we "simply" make a full refund of the item. Given the minimal defect you noted and in accordance with the European directives on online sales, we offered you as an alternative to taking back the item a partial refund if you decided to keep the item (but this is your choice and not imposed as a "sine qua non" condition). We therefore feel that we have acted with full respect for a service that has worked for years to provide the greatest possible customer satisfaction. Sincerely

Good morning and thank you for your comment. The re-supply of goods depends on the manufacturers' ability to produce and deliver. Unfortunately, on the more than 3,000 items and the dozens of brands offered that arrive from all over the world, it is impossible to get this information from each manufacturer and accurately. If an item is temporarily unavailable but continues to be visible on the site, it means that it will become available for sale again later, while if production is terminated the item is also removed from the site. On each item's tab you can enter your email to be automatically notified when it becomes available again. All of this information is also visible on our website. Sincerely Customer Service