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R
Rating: 4 out of 5
As pictured and received super fast, so very happy with my purchase.
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Customer reviews of WonderCity
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 8 351 published reviews
Summary of reviews
WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.
Reviews 3 and 4 stars
Reset filtersD
Rating: 4 out of 5
Products always dumped
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L
Rating: 3 out of 5
the articles are of good quality, in good condition, but the problem comes from the delivery method, which has changed since the order was placed. the articles should have been delivered to a post office by Chronopost, but instead a deliveryman from GLS called me to ask for my address and to deliver to my home one morning when I was leaving for work. as I was absent, the parcel went to the delivery agency and as the deliveryman said so well, "if it doesn't go well, call the management!"I had to contact GLS again and redefine a place to pick up the parcel at a relay point, so it was a waste of time and it's up to the customer to solve the problem!
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Response from WonderCity
Dear Customer, First of all, we would like to thank you for your purchase and sincerely regret the inconvenience caused by the delivery. On our side, we have investigated but cannot find any trace of your choice of delivery in a relay point. Your order confirmation e-mail sent on 01/11 at 13h54 does indeed indicate delivery to your home address by GLS. However, your address book does not contain any delivery addresses. I invite you to check when you place your next order that the delivery method corresponds to the one you require, and to contact us immediately if there is any discrepancy. Please do not hesitate to contact us should you require any further information.
L
Rating: 4 out of 5
Nothing to say about the items, which are perfect. On the other hand, check your partnerships for delivery. GLS is a disaster!
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M
Rating: 4 out of 5
Fast, efficient Livreson
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M
Rating: 4 out of 5
very nice figurine nice size shame that like all new figurines there are many defects in resin and paint baclè
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R
Rating: 4 out of 5
Fast and punctual shipment
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N
Rating: 4 out of 5
Very fast shipping but unfortunately the figurine was broken. Very good reactivity of the company for the return and the new sending. So, quite satisfied
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E
Rating: 4 out of 5
As always impeccable service. Order dispatched quickly and carefully. The only drawback is the delivery company (DPD), which is as inefficient as ever.
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C
Rating: 4 out of 5
Fast, efficient shipping 🤙
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S
Rating: 4 out of 5
Order created in duplicate of a product, request for exchange. Which was not done, they preferred to cancel the whole order and ask me to re-do the order... A bit of a shame. Otherwise superbly packaged and top product! Thank you
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L
Rating: 4 out of 5
Beautiful products that usually arrive in good condition and on time. I recommend them!
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E
Rating: 4 out of 5
Satisfied with the order but it's a pity that the purchase amount has been increased to 60 euros to get free fdp.
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M
Rating: 4 out of 5
Well packaged, sculpture conforms.
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M
Rating: 4 out of 5
very happy with the item I bought, especially since it's the second time I've ordered from this site. The only thing that makes me slightly lower the score is that they didn't respect the collection point I had requested.
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Response from WonderCity
Dear customer, thank you for your purchase and we are sorry that your parcel was delivered to a different relay point. This is due to a lack of capacity at the relay point initially chosen or to its closure at the time the courier passed by. This is an exceptional case and should not happen again.
M
Rating: 4 out of 5
The products are perfect. Always happy with my purchases
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P
Rating: 3 out of 5
I've ordered from you many times before with the same destination address and I had to go somewhere completely different. What's more, Chronopost didn't give me any information for a whole week to find out where it was.
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E
Rating: 4 out of 5
Gift City always accurate and professional ... however I omit one star because for very loyal customers like me who buy often it would take more discount on the purchase of products to facilitate them to buy even more
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P
Rating: 4 out of 5
Products delivered quickly and fairly well packaged. But one pop was damaged in transit. As it was for a birthday, I didn't take the time to make a complaint.
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V
Rating: 4 out of 5
Second order and still not the last I love this site
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T
Rating: 4 out of 5
fast shipping correct packaging very good visibility of the photos on the site a little disappointed by the quality of the blurred design on the snow white bag
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L
Rating: 4 out of 5
Merchandise ordered perfect, but arrived late as it was stopped at the carrier's location. I had to notify the seller myself for him to unblock the situation for me.
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I
Rating: 4 out of 5
Well, the parcel arrived on time and was well packaged.
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M
Rating: 4 out of 5
Satisfactory promotions and excellent delivery time
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M
Rating: 4 out of 5
Very good, just a shame there's no phone number, which reduces response time.
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F
Rating: 4 out of 5
I found what I was looking for easily and inexpensively
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D
Rating: 3 out of 5
Fast shipping but price a bit too high... 🤔 I found the product I bought a week after receiving it €7 cheaper.
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Response from WonderCity
Dear Customer, thank you for your purchase. Although we strive to keep our prices very competitive throughout our catalog, please do not hesitate to contact us if you find a cheaper item elsewhere. Our exceptional loyalty program also entitles you to year-round discounts and loyalty vouchers.
M
Rating: 4 out of 5
Speed from order to delivery is perfect! The one star less comes from the quality of the product. On the contract photo, the figurine was just perfect. The one I received less so... But I'd recommend the seriousness of this company (the products are mass-produced, and so is the quality).
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V
Rating: 4 out of 5
Fast delivery.
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K
Rating: 4 out of 5
Simple, effective site
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C
Rating: 4 out of 5
I thought I was buying a coin purse and in fact it's a card purse, the difference is huge! As it was a gift, I didn't open it. Rather disappointed.
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Response from WonderCity
Dear Customer, we are very sorry for this inconvenience. The photos clearly show that it is a wallet, but the product sheet does indeed state a purse. We will correct this and customer service will contact you for a commercial gesture. Of course you can return the item free of charge and be reimbursed if you wish.
J
Rating: 3 out of 5
super well packaged, quickly sent, only problem delivery service does not go to you it delivers directly to point relay not bother even if you are present
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A
Rating: 4 out of 5
I would have put 5 stars, but the gift for 3 items purchased is ridiculous!!!!
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Response from WonderCity
Dear customer, thank you for your purchase and we're sorry that the gift did not live up to your expectations. The gift in question, as described on the promotional offer, is a 6cm Disney mystery figurine worth 3.99€.
G
Rating: 4 out of 5
Beautiful products, just a shame that one of the palm trees hides Stitch's face, contrary to the sales illustration.
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R
Rating: 4 out of 5
Everything perfect fast shipping packaging well done and items as described.. recommend.
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M
Rating: 3 out of 5
Fast order despite the Christmas season Only downside, one figurine was broken but otherwise the rest is ok.
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M
Rating: 4 out of 5
Fast shipping and delivery Very fast and efficient support contact
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M
Rating: 4 out of 5
Disney figurine ordered: perfect! Nevertheless, one star less because the thermoreactive mug has traces of glue on the thermoreactive film...I haven't used it yet as it's a gift but I'm a bit worried...
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P
Rating: 3 out of 5
Products arrived quickly but damaged very disappointed especially for the holidays
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M
Rating: 4 out of 5
Everything was perfect, but the Funko Pop! boxes arrived dented. Nothing major, but since they are collectibles...I would have preferred more care in the packaging.
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