WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.
The products were very well packaged and delivered on time. The only downside was that I had to pay an extra euro to have the parcel signed for, which was not the case. Luckily for me, there were no problems with the products... and paying an extra euro for nothing!
Translated reviews
D
Daniele
Rating: 4 out of 5
I purchased for the first time on Cittàdelregalo recently, and I found efficiency in everything from the purchase,to the arrival of the product itself.
Translated reviews
E
Eleonora C.
Rating: 4 out of 5
Very punctual and great value for money products
Translated reviews
S
Stefania
Rating: 4 out of 5
Purchase arrived after 48h as written on the website. I also used the customer service and the response time was excellent. I would purchase from them again.
Translated reviews
E
Eric T.
Rating: 4 out of 5
Nothing to say about the delivery time and conformity of the item. Only one comment. According to the recommendations concerning the receipt of the order. I checked that the package was airtight. I felt obliged to apologize to the delivery man, who replied "I'm only the delivery man". A surprising response, given the procedures to be followed in the event of an anomaly.
Translated reviews
Response from WonderCity
Dear Eric, thank you for your order. You are quite right to check the condition of the parcel before accepting it, no one can blame you. But don't worry, our customer service team is always at your side to find a solution to any problem you may have ;-)
A
Axelle
Rating: 3 out of 5
Nothing to say about the order and delivery time. However, I was disappointed with my purchase... (Mickey PumpkinTown lampposts). I was expecting something bigger, and above all the two lights are connected by a wire and are ultra light, and the battery box is bigger than the two lights put together... For a Halloween effect, it's not what you'd expect... Too bad... The photo is misleading...
Translated reviews
Response from WonderCity
Dear Axelle, we are very sorry if the item did not meet your expectations. Please note that all purchases on our site are protected by our Money Back Guarantee. You have 30 days to return the item for a full refund. Please do not hesitate to contact us.
R
Ronan B.
Rating: 4 out of 5
Very good backpack as pictured my son is delighted and received quickly.
Translated reviews
M
Michaella R.
Rating: 4 out of 5
I bought a backpack for my son who is starting middle school. It's not very practical for school stuff (too small and only one compartment inside) but it's great for sports...
Translated reviews
M
Ma�Lys C.
Rating: 4 out of 5
I was delighted with the products and the speed of delivery, but one of the parts was broken when it arrived (I glued it back together as best I could).
Translated reviews
Response from WonderCity
We apologize for this inconvenience. Please do not hesitate to return the item for an exchange if you wish. Our customer service is at your disposal. Thank you for your confidence!
D
Dany
Rating: 4 out of 5
Nothing to complain about!!! Professional company with very honest prices, everything smooth from order to receipt of goods.
Translated reviews
A
Andrea V.
Rating: 4 out of 5
Speed and promptness in service. Efficiency and attention. Quick execution and excellent product condition
Translated reviews
A
Aurelien R.
Rating: 4 out of 5
Serious website
Translated reviews
L
Leonie R.
Rating: 4 out of 5
I am very, very happy with my purchase. Ordered with care and sent very quickly.
Translated reviews
L
Lemoine J.
Rating: 3 out of 5
Late delivery, deadlines not met. 1 week and not 4 as indicated. The gift was late. Very nice figurines all the same.
Translated reviews
Response from WonderCity
Dear Jimmy, thank you for your purchase and we are very sorry for the delay in delivery. Your order was placed on 20/06 at 10:30 and handed over to the carrier the same day at 14:09. Colissimo's usual delivery times are 48/72 hours throughout France, so you should have received this parcel on 22/06 or 23/06. We have notified the carrier of this anomaly, which is attributable to them.
M
Maria G.
Rating: 3 out of 5
Arrived packaging great Only one thing I phone number never answer even by message are not present of the rest good
Translated reviews
G
Ga
Rating: 4 out of 5
Four stars because I have only had one experience so far, so I am cautious. I have had a very good experience. Fast shipping time, no hiccups, frequent communication. The feeling is that the customer is very well taken care of. Then, of course, again, I've only had one experience. It was lucky, though.
Translated reviews
B
Beaufort
Rating: 4 out of 5
The order was dispatched promptly.
Translated reviews
S
Sophorn C.
Rating: 4 out of 5
Very fast shipping. Package well packed. Very good.
Translated reviews
P
Pauline
Rating: 4 out of 5
Satisfactory first order on cadeaucity. No problems encountered. Items in stock, shipped quickly, received quickly as well.
Translated reviews
M
Monsieur B.
Rating: 4 out of 5
Good prices, but delivery a little long, well everything is relative 4 days is not so great.
Translated reviews
D
Daniela
Rating: 3 out of 5
Very appreciated gift, however, too bad about the shipping time which was not met. I ordered on March 4 and received on the 10th. I had received an initial email from the courier notifying me that delivery would be on the 8th and then another email advising me of the delay in delivery. All in all, it is a shame since I had to pay shipping charges since my order did not reach the minimum for free shipping.
Translated reviews
G
Giovanna A.
Rating: 4 out of 5
Package arrived on time, carefully packed. Satisfied!
Translated reviews
G
Gerard R.
Rating: 4 out of 5
Well, it's a nice object but it looks very fragile.
Translated reviews
U
Utente O.
Rating: 4 out of 5
Shipping ok and Trackable. Mammolo slightly defective, but I understand it is handmade. 4 out of 5 stars is good.
Translated reviews
G
Giampiero
Rating: 4 out of 5
Everything perfect!!! Beautiful products. 4 out of 5 because you can always improve!!!
Translated reviews
F
Franck F.
Rating: 4 out of 5
Hello. Good site, I order from them often. Fast shipping. This time I received my Jim shorts box damaged. I hope it was just an exception. I'll see about the next order. Thanks anyway!
Translated reviews
S
Skal
Rating: 4 out of 5
Nikel! Received quickly and as expected!
Translated reviews
A
Adriano O.
Rating: 4 out of 5
Item equal to expectations. Perfect time and manner of delivery.
Translated reviews
Y
Yuri
Rating: 3 out of 5
I bought 2 items of jim shore disney, on the products arrived in good condition well packaged, unfortunately I had a problem with the shipment I got the message that they would come by for delivery and for 2 days spent at home waiting no one was seen I contacted the courier who told me that there was no house number so I should have contacted the city of the gift whatever even if when you enter the data the system should force you to put the n. Civic I say my mistake I managed to contact the city of the gift and told me that the courier would come by that day that was not so another day spent at home waiting for no one ! Anyway apart from this inconvenience everything ok
Translated reviews
M
Morgan F.
Rating: 4 out of 5
The only flaw for me is paying shipping despite the price of what you buy which is not little! otherwise everything perfect
Translated reviews
G
Guillaume P.
Rating: 4 out of 5
Delivery which, as is often the case, ended up in a point relay even though we had asked for it to be delivered to our home. Positive point: timing kept for Christmas.
Translated reviews
J
Justine C.
Rating: 4 out of 5
Great items that arrive quickly, but some are far too expensive.
Translated reviews
G
Gianni8I
Rating: 4 out of 5
the service is great the products that arrive are what you ordered and the prices are competitive, only point for which I do not put 5 stars is that if you pay with paypal you are charged a fee albeit small (just over 1.8€)on the final bill. however a positive shopping experience.
Translated reviews
M
Margot
Rating: 3 out of 5
The order went well as did the delivery cpdt the figurine although intact had quite a few paint defects (the holidays imminent I could not return) so I had to repaint myself some parts it's a shame given the cost of products they are not impeccable.for the rest nothing to say.
Translated reviews
Response from WonderCity
Dear Margot, thank you very much for your order and we apologize for any inconvenience. The items in the Disney Traditions range are hand-painted and made using techniques that exalt the slightly "rough" and woody aspect, sometimes showing "imperfections" which are above all the sign of authentic handiwork. Whatever the case, we'll exchange or refund any item, no questions asked, and return shipping is free. Our priority is your 100% satisfaction.
C
Carla
Rating: 4 out of 5
Both items are really beautiful in person...arrived early and well packaged.
Translated reviews
M
Mouge C.
Rating: 4 out of 5
Nothing to say arrived as ordered...
Translated reviews
N
Nicolas M.
Rating: 4 out of 5
Always a great site, but I find that prices have risen sharply. Too bad
Translated reviews
Response from WonderCity
Dear Nicolas, thank you very much for your confidence. As communicated on our Facebook page in September, all manufacturers without exception have unfortunately increased their prices very significantly (increases in the cost of raw materials, transport and labour linked to the pandemic). Rest assured, we're still fighting for low prices, we've absorbed the increases as much as possible, and you can count on us to remain the most competitive on the market whatever the circumstances!
S
Sylvie B.
Rating: 3 out of 5
I am satisfied with the gift but not with the delivery. No call from the delivery person. I had to pick up the package at a relay point. I chose home delivery so I wouldn't have to go anywhere...
Translated reviews
Response from WonderCity
Hello Sylvie and thank you for your purchase! We apologize for the inconvenience. The tracking of your parcel indicates that the deliveryman came to your home on Wednesday, December 8 at 10:59 am and that in your absence the parcel was indeed dropped off at a relay point. If this was not the case, we apologize. Please do not hesitate to report your parcel letter carrier's behavior by calling 3631.
M
Mandy R.
Rating: 4 out of 5
Faster delivery would be cool. I'm of course talking about the second wallet purchase! But otherwise good
Translated reviews
Response from WonderCity
Dear Mandy, thank you for your order! Your order was placed on Sunday December 5th, shipped on the 6th and delivered on the 8th, i.e. in 48 hours, which is in line with our commitments. However, if you had chosen Express delivery, the parcel could have been delivered in 24 hours, i.e. on December 7th. Please do not hesitate to contact us to find out more about our delivery methods. However, we can find no trace of a second order. Did you order the wallet from us? If so, please let us know the order or parcel number so that we can check what happened.
T
Thierry M.
Rating: 4 out of 5
Careful preparation of the parcel, just right for the fragile items ordered. The parcel arrived on time. Great satisfaction with the items ordered.
Translated reviews
We use cookies for audience measurement and improving user experience.