Customer reviews of WonderCity

Dear customer, it's true that we only pay for returns if there's a fault with an item, or if we're responsible for the error. If you make a mistake or simply change your mind, we can always take the item back, but you have to pay the shipping costs.

Dear Amandine, Thank you for your comment. Allow me to make a few useful clarifications. Most of the figurines for sale on our site are hand-painted and/or made using techniques that enhance the slightly "rough", woody feel. These techniques may result in "imperfections" on all ranges on sale. Some series of the same item may have more or less these imperfections, and each item may differ from the others in paintwork, black spots (e.g. typical of the Traditions collection), molding details (e.g. small holes), finishes, etc. As far as dimensions are concerned, they are always indicated to the nearest tenth of a centimeter on the product sheet, in the "Description" section. Don't forget to take a look before choosing your figurines, so there are no unpleasant surprises on arrival ;-)

Hello, Thank you for your comment. Our technical teams have not detected any "bugs" on the site and we have not received any reports of this type from other customers. In order to better understand the difficulty you encountered, would you be able to give us more information? Our Customer Service team is at your disposal for any assistance you may require.

Hello, Thank you for your comment. Please allow us to send you the information you need to better understand our parcel preparation and dispatch policy. Our teams take all necessary measures to ensure that parcels arrive at their destination as quickly as possible and without damage. Our parcels are prepared with the aim of reducing the ecological impact on the environment as much as possible (transport, reduction of materials and the elimination of over-packaging...) with the use of recyclable and/or biodegradable materials), in accordance with the Energy Transaction Law for Green Growth (LTECV) published in the Official Journal on August 18, 2015. Concerning delivery packaging, the law specifies that: (...) whether cardboard packaging or Galia crates, must now be less bulky and more adapted. From the dimensions of these packages to technological innovations for wedging or protecting your products, packaging is one of the main areas of reflection linked to this ecological ambition (...). All items are already protected by the manufacturer with a polystyrene mold several centimeters thick. We are obliged to add cushioning only where it is absolutely necessary (empty space in the shipping carton), thus avoiding unnecessary excess (as explained, the items are already protected in polystyrene). However, we are not in a position to control and verify the treatment that each parcel undergoes in sorting centers, relay depots and by each delivery person. Sometimes parcels suffer mechanical shocks that an oversized packaging can never compensate for. Our Customer Service is at your disposal to answer any questions you may have. Sincerely

Hello, we're pleased to hear that you're satisfied with our loyalty program, fast delivery and low prices... we've been able to verify that, before, during and after your order, you never contacted us for any problem (order dated 06 March and delivered since 09 March). In order to understand your dissatisfaction with our after-sales service and find solutions, we would like to know the reasons for your disappointment. Our customer service team is at your disposal on (+33) 0963518012 (Mon-Fri 10.00am - 5.00pm, toll-free) to provide you with any assistance you may require if you have encountered any problems with your order. Sincerely

Hello, thank you for your comment. We are pleased to learn that, despite the poor condition of the shipping carton, the care taken by our teams with its contents enabled you to receive the goods in perfect condition. In reading your comment we note that this is not the first time that your local deliveryman has delivered a carton in poor condition. Unfortunately, we can't keep track of how each driver treats his parcels. We therefore advise you, should the problem arise again, to write a precise and concise comment on the delivery note (which the driver is obliged to accept). For example: "parcel re-scotched", "parcel opened", "parcel wet", "parcel with holes", "parcel damaged", "carton crushed", "carton with a blow" and if any doubt persists, note "refusal for breakage" and also take photos of the carton. To prevent this type of incident, which also affects the good reputation of our company, we suggest that you always opt for delivery with signature or to a post office, so that you are present when you receive the parcel. More than just a Trustpilot notice, written comments on the delivery note and the application of these tips will enable us to raise the awareness of the people who manage parcel distribution in your area and thus prevent the problem from recurring. Best regards