Customer reviews of WonderCity

Dear Nathalie,

We are sorry that the delay seemed too long to you. However, this was a pre-order, not an item advertised as immediately available.

As stated in your order confirmation: "These dates are only estimates with no guarantee, and are subject to logistical uncertainties."

In this case, the manufacturer has postponed the release of these items, which necessarily delays their delivery to all retailers. Unfortunately, we have no way to influence the manufacturer's production schedule.

This is an inherent risk of pre-orders: they allow you to reserve an item before its release, but in return, you must accept that the announced date may be advanced or postponed by the manufacturer.

Hello Geraldine, we apologize for any misunderstandings and would like to provide you with the following clarification: The estimated delivery dates indicated on our website are based on immediate payment by credit card or PayPal. However, you have chosen to pay by bank transfer. In this case, the deadline will only begin once the transfer has been received in our bank account, which explains the additional delay you have observed. We hope to be able to clarify the situation and will be happy to provide you with further information.

Hello and thank you for your order. Due to a sorting error on the Chronopost platform, your delivery has indeed been delayed by 24 hours. We apologize for this inconvenience. We invite you to contact our customer service team, who will be happy to offer you some compensation.

Dear Customer, We are sincerely sorry for the delay in delivery which was due to an incident in the GLS sorting center serving your department. This situation was exceptional and does not reflect the delivery quality of our partner. We would like to thank you for your order and hope to be able to send you other parcels in the future with greater success!

Dear Customer, We are very sorry for the inconvenience. First of all, we'd like to reassure you that all the figurines for sale on our site are brand-new and authentic. It may happen that some figurines are opened and checked by our team, particularly in the case of certain Premium statues on which we know from experience that defects are unfortunately frequent (traces of glue, paint defects, chips, holes, etc.). In this way, we make sure before dispatch that the item meets our customers' legitimate quality requirements, and thus avoid any disappointment. When this is the case, to avoid any misunderstanding, we insert a verification coupon with the first name of the person who checked the statue. Our customer service department has just contacted you to find out more and to check whether this statue has indeed been checked by our team, or whether there are factory defects. It's not normal for a figurine to arrive in this condition. Naturally, you can return the item free of charge and receive a full refund if you wish, in line with our satisfaction guarantee. We invite you to continue your dialogue with our customer service department. We will do everything in our power to ensure your satisfaction.

Dear Customer, thank you for your order and we apologize for the delay in delivery. Your order was dispatched immediately, unfortunately the parcel was delayed in the carrier's network and was delivered in D+5 instead of D+2 on average. Please do not hesitate to contact us for any further information.

Dear Jean-Pierre, first of all, thank you for your purchase and your positive evaluation of our service! Our customer service department will contact you to find out more, as we have no idea what this is about. We don't send any advertising to parcel recipients, either by e-mail or in the parcel, and we take care not to include any invoices either.

Dear Customer, We apologize for the inconvenience caused by the faulty item whose description obviously did not correspond to reality. Please accept our apologies. However, you can return the item to us for a full refund, even without the box. The items in our "Les Imparfaits" section benefit from the same guarantees as the others, i.e. a free 30-day return policy. Please do not hesitate to contact our customer service team, who will do everything in their power to ensure your complete satisfaction.

Dear Heinz, We sincerely regret this situation and the inconvenience it has caused. Nevertheless, we confirm that we have responded to your request: An email was sent to f********[email protected] on 22/12 at 16:34, less than an hour after your email. We have offered you the choice of a figurine exchange, a partial refund or a voucher. Can you please check your email inbox, including the spam folder? Our customer support team is at your disposal to implement your preferred solution and ensure that your experience remains a positive one. Your satisfaction is our top priority.

Dear Customer, we're sorry to hear that your order of 05/12, shipped on 06/12, arrived late for your birthday. Although we met the shipping deadline, a delay of several days was caused by saturation in the carrier's network. We understand your frustration and apologize for the inconvenience. We hope to be able to ship other parcels in the future with greater success.

Dear Customer, First of all, we would like to thank you for your order and your loyalty. We understand your concerns about price increases. Indeed, these increases are mainly due to manufacturers' cost increases and general inflation. However, we would like to assure you that we do our utmost to keep our prices very competitive. What's more, we still have an exceptional and very generous loyalty program to reward our loyal customers. Please don't hesitate to contact us if you have any further questions or concerns. We're here to help.

Dear Customer, First of all, we would like to thank you for your purchase and sincerely regret the inconvenience caused by the delivery. On our side, we have investigated but cannot find any trace of your choice of delivery in a relay point. Your order confirmation e-mail sent on 01/11 at 13h54 does indeed indicate delivery to your home address by GLS. However, your address book does not contain any delivery addresses. I invite you to check when you place your next order that the delivery method corresponds to the one you require, and to contact us immediately if there is any discrepancy. Please do not hesitate to contact us should you require any further information.

Dear Customer, thank you for your purchase. Although we strive to keep our prices very competitive throughout our catalog, please do not hesitate to contact us if you find a cheaper item elsewhere. Our exceptional loyalty program also entitles you to year-round discounts and loyalty vouchers.

Dear Axelle, we are very sorry if the item did not meet your expectations. Please note that all purchases on our site are protected by our Money Back Guarantee. You have 30 days to return the item for a full refund. Please do not hesitate to contact us.

Dear Jimmy, thank you for your purchase and we are very sorry for the delay in delivery. Your order was placed on 20/06 at 10:30 and handed over to the carrier the same day at 14:09. Colissimo's usual delivery times are 48/72 hours throughout France, so you should have received this parcel on 22/06 or 23/06. We have notified the carrier of this anomaly, which is attributable to them.

Dear Margot, thank you very much for your order and we apologize for any inconvenience. The items in the Disney Traditions range are hand-painted and made using techniques that exalt the slightly "rough" and woody aspect, sometimes showing "imperfections" which are above all the sign of authentic handiwork. Whatever the case, we'll exchange or refund any item, no questions asked, and return shipping is free. Our priority is your 100% satisfaction.

Hello Sylvie and thank you for your purchase! We apologize for the inconvenience. The tracking of your parcel indicates that the deliveryman came to your home on Wednesday, December 8 at 10:59 am and that in your absence the parcel was indeed dropped off at a relay point. If this was not the case, we apologize. Please do not hesitate to report your parcel letter carrier's behavior by calling 3631.

Dear Eric, thank you very much for your order. Please do not hesitate to use our online returns form for a quick exchange of your figurine if it has the slightest defect. Our aim is your 100% satisfaction

Patrizia, we are very sorry about this situation. Despite all the care we take in preparing the packages, unfortunately the package was damaged in transit. We immediately offered to send a courier to your home for an exchange. We look forward to hearing from you.

Dear Customer, We have taken note of your comment and would like to point out that the CadeauCity loyalty program is particularly generous and is based on a double reward system. On the one hand, Loyalty Points are accumulated and converted into vouchers valid for 1 year on the entire site, with no minimum purchase required. On the other hand, Club Actions offer discounted prices all year round to customers who maintain a regular purchasing pattern. The first level in the Club starts at €50 of spending per year, enabling as many people as possible to benefit.

Dear Customer, We apologize for any misunderstanding. As indicated in their description, the figurines in the Disney Haute Couture collection are made entirely of hand-painted resin. They are not toys, but collectors' items. If you wish to return the figurines for a refund, please contact our customer service department.

Dear Edith, we are very sorry about this inconvenience! Despite all the precautions we take and the care we take with our parcels, it unfortunately happens that an item may arrive damaged. Of course you can return it to us free of charge (prepaid return) for a refund or exchange. Please do not hesitate to contact our Customer Service.

Dear Caroline, thank you for your feedback. We would like to point out that the estimated arrival dates are those indicated by the manufacturer. Unfortunately, delays are frequent, especially in the current pandemic context. We update the dates each time we have new information from the manufacturer. These delays affect all market players and are not specific to our store.

Dear customer, we apologize for this inconvenience. However, your parcel arrived quickly at the chosen relay point on 17/11, but you didn't collect it until 26/11. After checking, the tracking number provided was correct. Please contact our customer service department to find out what happened.

Hello and thank you for your testimonial. We attach great importance to the protection of the items we ship, so if a package is damaged, we invite you to refuse it and/or report it to us immediately in order to open a claim with the carrier.