Customer reviews of WonderCity

9,8 /10

Based on 8 350 published reviews

5 7 717 92% 4 478 6% 3 61 1% 2 31 0% 1 63 1%

Summary of reviews

WonderCity consistently delivers fast and reliable service with smooth ordering, secure shipping, and careful packaging that protects items and matches descriptions. Customers highlight prompt delivery, well-packaged products, and fast processing, with many noting that purchases arrive on time and items match photos or descriptions. The store earns praise for helpful customer service, easy payment and checkout, and competitive prices across a broad range of figurines and Disney-themed items. Overall, shoppers express repeated satisfaction with product quality, trustworthy reliability, and pleasant, efficient shopping experiences.

4 star reviews

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Ivana

Published on 30/04/2015 à 05h22

Very fast shipping, well packed product and very satisfied with the purchase. I would say perfect!

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Arianna

Published on 27/04/2015 à 14h54

Great company!Second order I place on Vespa items.! The only downside is the package tracking service with sda courier.. that no is precise in notifying when the package arrives..and you have to wait!!! The package however arrived intact.!!!

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Giammarco P.

Published on 17/04/2015 à 14h36

colors change from screen to reality

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Fabio G.

Published on 09/04/2015 à 11h05

Product well packed, undamaged, beautiful package, in short everything perfect... you could improve on the delivery time, but that depends on the courier. In short, I would do it again and recommend....

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Adriano B.

Published on 09/04/2015 à 09h56

All good from order to shipment to care of material ...

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Shaun

Published on 28/03/2015 à 23h09

Order arrived relatively early the products are great the price could go down a bit

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Salvatore

Published on 25/02/2015 à 07h28

I have purchased products from this store, no problem. reliable.

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Eleonora P.

Published on 28/01/2015 à 11h42

I am very satisfied with the service, received the package in efficient and quick time, excellent response from the call center as well .

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Byroma

Published on 21/01/2015 à 06h39

Product as pictured and fast delivery. Kind and operative assistance.

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Mp13

Published on 02/01/2015 à 07h34

As a first purchase experience on this site, I would definitely call it positive. I found a wide selection of interesting products at competitive prices and, specifically, the product I chose arrived undamaged and in accordance with what I viewed on the site. The only small flaw that did not make me give the 5 stars is the poor notice time between the communication of the departure of the shipment and the attempted delivery by the courier (e-mail received at 11 pm and attempted delivery the next morning) that did not allow me to arrange for pickup. Still, it's a site I would recommend.

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Sara

Published on 24/12/2014 à 11h59

undamaged parcels and respected shipping time

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Rocco C.

Published on 23/12/2014 à 21h30

product corresponding to the catalog image and quick delivery

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Luciano S.

Published on 22/12/2014 à 09h42

Good prices but shipping to improve. Perhaps because used to Amazon's extreme tracking, one has difficulty tracking shipping. However delivery on time. Recommended

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Response from WonderCity Published on 22/12/2014

Good morning Mr. Serafino, your order of December 15 was delivered, as you have already seen, on December 18. Our shipments always take place with the tracking number that is sent directly from the courier (SDA) by email the same evening of the shipment and allows you to follow online the various stages of the path of the package (day of departure, transit, delivery ... ). The tracking therefore is exactly the same as she was used to in the past. From what you write we assume that the email with the tracking number ended up in your spam. We therefore advise you to check and possibly add the address of this email/tracking to your contacts to avoid not receiving the tracking coordinates in the future. Best regards and Happy Holidays !

Laura B.

Published on 20/12/2014 à 19h45

Fast shipping and continuous email information of order tracking

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Massimiliano B.

Published on 03/12/2014 à 06h58

I received the package well packed and quickly.

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Nicole

Published on 29/10/2014 à 11h28

Bought to make a gift, really nice! Satisfied with the purchase

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Sara F.

Published on 22/10/2014 à 13h54

I am really pleased with my experience with Gift City too bad only that the Nutcracker came with a broken sword. Nothing serious though but if everything had been perfect I would have awarded 5 stars without hesitation. I will definitely make more purchases from the site

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Enrico

Published on 12/09/2014 à 16h56

Good prices and short time delivery.Customer care

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Gava

Published on 11/09/2014 à 12h49

Fast and perfect on everything

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Fabio C.

Published on 17/07/2014 à 20h00

utmost seriousness and accuracy. Excellent and fast communication (which does not happen elsewhere in similar sites). Highly recommended to all

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Ilaria P.

Published on 14/07/2014 à 08h23

The choice of products is varied and well assorted. I ordered the goods and they arrived carefully packed to the requested address, with a wait of a few days from the time of order.

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Rita

Published on 16/06/2014 à 05h24

Reliable site, fast shipping. i had a problem with a nonconforming item and they immediately refunded the cost. they constantly update on the status of the order

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Antonio

Published on 14/06/2014 à 17h02

I have to say that this site is great for shopping. i recommend to people who need to buy nice things.

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Raffaella S.

Published on 26/05/2014 à 07h13

Really quality items and immense simplicity. the only flaw, perhaps is the size of the statue.

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Rudi B.

Published on 22/05/2014 à 15h31

Great store well stocked a little slow with shipping

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Antonio

Published on 14/05/2014 à 17h57

Fast, attentive to customer requirements

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Tiziana C.

Published on 06/03/2014 à 13h26

The site is great, only downside is the somewhat high cost of shipping.

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Bruna D.

Published on 27/02/2014 à 06h55

Products received in three days and excellent and reliable service. To be tried again!!!! Thank you Luana

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Deborah

Published on 17/02/2014 à 16h43

Great site offers wide selection with attractive discounts!

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Enrico

Published on 10/02/2014 à 15h50

shipping a little slow......material for sale good,packaging poor

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Linda C.

Published on 16/01/2014 à 20h01

I shipped with gift city for the first time I had a good time. There was a little delay due to the shipping leaving a day late. All in all not bad and the service and if you spend more than 100 € the shipping costs are included. The same product I saw in a store in Rome cost much more. And in Gift City I paid less for it.

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Jessica S.

Published on 23/12/2013 à 18h28

I ordered on a Monday and the package arrived on Friday due to a problem but still ahead of schedule! The package was well packaged, it seemed avuotov from how firmly the package was held! I will definitely be purchasing again!

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Paola M.

Published on 18/12/2013 à 15h03

Order, service, punctuality absolutely great.... Unfortunately, one of the items that arrived is different from what I ordered...even in price.... However, the invoice indicates the item I had paid for Mine is not a criticism...I'm sure the exchange service could help me, but unfortunately being a gift for Christmas I don't have time...luckily the keychain that arrived is very nice...so that's okay... Anyway...mishap aside....serious service

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Response from WonderCity Published on 18/12/2013

Good morning Paola, we are sorry for this inconvenience due to a reversal of the last two digits of the item code (62 instead of 92) during picking. We will immediately provide a refund for the difference of 4.5€. However, we are pleased to hear that you also liked the item you received. Please do not hesitate to contact our Customer Service if you need it. Sincerely Cittadelregalo.it

Lavinia

Published on 10/12/2013 à 20h11

well done site , good service

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Alice C.

Published on 07/12/2013 à 16h23

good transition, quick delivery, pity for a forgotten item, promptly sent back at their expense

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Giada A.

Published on 20/11/2013 à 06h54

As a first purchase, it's not bad

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Carla

Published on 24/06/2013 à 08h00

I find you are serious.....reliable....precise in delivery....my opinion is good.

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Matteo

Published on 24/06/2013 à 06h15

A little high in prices, but punctual and quick in response and delivery

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