Customer reviews of www.essence-box.fr

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 702 published reviews
5 655 93% 4 32 5% 3 5 1% 2 3 0% 1 7 1%

Summary of reviews

Essence-Box.fr stands out for consistently fast and careful delivery, with packages arriving quickly, well protected, and often accompanied by personalized notes that add a thoughtful touch. Customers highlight reliable communication and professional service, including friendly, responsive staff and clear, easy ordering with thorough packaging. The store earns praise for value, matching site descriptions, and a strong quality-to-price ratio across a wide range of products, with many customers expressing loyalty and eagerness to reorder. Overall, experiences emphasize dependable shipping, careful preparation, and trustworthy, customer-focused support.

1 star review

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E
Elisabeth N.
Rating: 1 out of 5
following a purchase from 05/08/2026
Disappointed with the items does not match expectations at all
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Response from www.essence-box.fr
Hello Élisabeth,

We apologize if the ordered wicks do not meet your expectations. You have indeed ordered the wicks for the Evalia auto diffuser. Is this the model of your diffuser? Does the received product match the one ordered? Please do not hesitate to contact us via our customer service so that we can resolve this issue as quickly as possible.

Have a very good day.
N
Nacera I.
Rating: 1 out of 5
following a purchase from 02/05/2026
Anonymous Order of Galler chocolates but one downside, they had a disappointed expired taste... I do not recommend....
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Philippe T.
Rating: 1 out of 5
following a purchase from 14/10/2025
Very unhappy with the purchase of the "JOMO" bottles. The container is not the one shown in the product description photo. I bought these bottles to use them in a specific way afterwards.
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Response from www.essence-box.fr
We apologize for this confusion caused by the change in packaging of JOMO bottles and the product label that was not up to date. We are reaching out to you to discuss this.
L
Lydie P.
Rating: 1 out of 5
following a purchase from 08/10/2025
Pins that don't hold, a shame for Pink October
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Therese D.
Rating: 1 out of 5
following a purchase from 18/05/2024
Leaky bicarbonate bags
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Grosselin L.
Rating: 1 out of 5
following a purchase from 02/10/2023
expensive products in relation to quantity
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Catherine R.
Rating: 1 out of 5
following a purchase from 11/07/2023
To date I have not received any deliveries. Please ensure that I receive my order as soon as possible.
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Response from www.essence-box.fr
Sorry for the delay in delivery and thank you for giving us a second chance. Please do not hesitate to contact us if it happens again. Thank you and see you soon 💚
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