Customer reviews of www.essence-box.fr

9,8 /10

Based on 702 published reviews

Summary of reviews

Essence-Box.fr stands out for consistently fast and careful delivery, with packages arriving quickly, well protected, and often accompanied by personalized notes that add a thoughtful touch. Customers highlight reliable communication and professional service, including friendly, responsive staff and clear, easy ordering with thorough packaging. The store earns praise for value, matching site descriptions, and a strong quality-to-price ratio across a wide range of products, with many customers expressing loyalty and eagerness to reorder. Overall, experiences emphasize dependable shipping, careful preparation, and trustworthy, customer-focused support.

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Sylvie D.

Published on 07/05/2023 à 09h02 following a purchase from 27/04/2023

I have not yet had the opportunity to test all the products... Those tested are of good quality and therefore I recommend them. On the other hand I think that you should send this link at least 15 days later so that the person has had time to test the products. What I can also tell you is that CINDY is a person who listens to the customers. Thanks to her!

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Response from www.essence-box.fr Published on 09/05/2023

Well, thank you very much for this very complete and constructive feedback Sylvie! 😍 See you very soon 💚

Christel M.

Published on 13/04/2023 à 15h48 following a purchase from 04/04/2023

Very good products, concerned about small hassles via the shipment of my package, do not ask for delivery via Chronopost, but the people who deal with gasoline and good are very pleasant and listening

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Response from www.essence-box.fr Published on 14/04/2023

Thank you for your lovely feedback and these lovely compliments Christel 💚. Sorry about your mishap with Chronopost, as with all carriers there are sometimes some incidents, luckily your chocolates arrived on time! 😋

Nathalie D.

Published on 16/02/2023 à 08h51 following a purchase from 31/01/2023

I actually received my package after 12 days of waiting. But unfortunately the two bamboo charcoals I ordered arrived broken.

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Response from www.essence-box.fr Published on 16/02/2023

Oh no, sorry to hear that your package arrived damaged 🙁, our apologies for that Nathalie. Indeed, we had noticed that your package was out of time and had contacted you by email. Not having a number to reach you, Cindy and I are coming back to you by email in order to make the necessary as soon as possible.

Florinda T.

Published on 25/01/2023 à 15h38 following a purchase from 17/01/2023

Already no longer functional Product too fragile for the required use Very disappointed

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Response from www.essence-box.fr Published on 26/01/2023

Sorry to hear that Florinda, we will get in touch with you very quickly to see what is going on.

Christophe G.

Published on 21/01/2023 à 05h07 following a purchase from 15/01/2023

Very good product, I noticed that the solid shampoo does not itch the scalp like traditional shampoos. Even with a normal shampoo the next day my head itches, and with the solid shampoo nothing. When I work, I have to wash my hair every day, I'm manual, so with the sweat inevitably. Finally, I highly recommend the products without chemicals and everything that goes with it, and the turtles will eat more plastics.

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Response from www.essence-box.fr Published on 23/01/2023

What a great feedback Christophe, we are very happy that the solid shampoo suits you so much! Having scalp problems, I myself quickly adopted the solid shampoo for sensitive hair. See you soon 💚

Alexandra N.

Published on 09/01/2023 à 17h19 following a purchase from 27/12/2022

the expected result was not verified. the linen remained grey and did not recover its color.

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Response from www.essence-box.fr Published on 16/01/2023

Sorry that you were not satisfied with this product Alexandra. We will get in touch with you to see what happened. 💚

Rene K.

Published on 21/12/2022 à 13h36 following a purchase from 14/12/2022

The order was as expected, although the packaging was damaged... Fortunately, the object was not to be offered as a gift. The orange essential oil offered as a gift and the discount on the next purchase mitigated a little this disappointment.

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Response from www.essence-box.fr Published on 21/12/2022

Thank you for your feedback Rene 🙏 and once again our apologies for this oddity 💚