Customer reviews of www.essence-box.fr

9,8 /10

Based on 702 published reviews

Summary of reviews

Essence-Box.fr stands out for consistently fast and careful delivery, with packages arriving quickly, well protected, and often accompanied by personalized notes that add a thoughtful touch. Customers highlight reliable communication and professional service, including friendly, responsive staff and clear, easy ordering with thorough packaging. The store earns praise for value, matching site descriptions, and a strong quality-to-price ratio across a wide range of products, with many customers expressing loyalty and eagerness to reorder. Overall, experiences emphasize dependable shipping, careful preparation, and trustworthy, customer-focused support.

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Nathalie D.

Published on 16/02/2023 à 08h51 following a purchase from 31/01/2023

I actually received my package after 12 days of waiting. But unfortunately the two bamboo charcoals I ordered arrived broken.

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Response from www.essence-box.fr Published on 16/02/2023

Oh no, sorry to hear that your package arrived damaged 🙁, our apologies for that Nathalie. Indeed, we had noticed that your package was out of time and had contacted you by email. Not having a number to reach you, Cindy and I are coming back to you by email in order to make the necessary as soon as possible.

Christophe G.

Published on 21/01/2023 à 05h07 following a purchase from 15/01/2023

Very good product, I noticed that the solid shampoo does not itch the scalp like traditional shampoos. Even with a normal shampoo the next day my head itches, and with the solid shampoo nothing. When I work, I have to wash my hair every day, I'm manual, so with the sweat inevitably. Finally, I highly recommend the products without chemicals and everything that goes with it, and the turtles will eat more plastics.

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Response from www.essence-box.fr Published on 23/01/2023

What a great feedback Christophe, we are very happy that the solid shampoo suits you so much! Having scalp problems, I myself quickly adopted the solid shampoo for sensitive hair. See you soon 💚

Alexandra N.

Published on 09/01/2023 à 17h19 following a purchase from 27/12/2022

the expected result was not verified. the linen remained grey and did not recover its color.

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Response from www.essence-box.fr Published on 16/01/2023

Sorry that you were not satisfied with this product Alexandra. We will get in touch with you to see what happened. 💚

Rene K.

Published on 21/12/2022 à 13h36 following a purchase from 14/12/2022

The order was as expected, although the packaging was damaged... Fortunately, the object was not to be offered as a gift. The orange essential oil offered as a gift and the discount on the next purchase mitigated a little this disappointment.

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Response from www.essence-box.fr Published on 21/12/2022

Thank you for your feedback Rene 🙏 and once again our apologies for this oddity 💚